I have been buying online from Walmart for years and trust this site. Most times I buy for pickup, although I've had things delivered without difficulty as well. I will always continue to buy from them.
Worst online shopping experience I have ever had. I had to order photos online because the kiosk in the store crashed when I tried to take it there. Anyway, because you can upload only one photo at a time, and because they lost my first batch of edited pictures, and because they make it nearly impossible to remove anything from your order, what should have taken only 25-30 minutes has taken me 3 hours. Fix your website, Walmart. You've lost my business.
My order keeps getting cancelled over and over. I call them and they say to wait 4 hours and reorder. I do that, it gets canceled. I call them again, same thing. It's been like this 5 times so far over 4 days.
On top of that they are not nice. Waste of time, get something from Amazon, even if that means paying few more bucks.
I luv using Walmart.com. I shop online and pick up at store most of the time. That works great for me because it is hard for me to go shopping in store. The website is so user friendly! Any kind of wish lists or regestrys you want to create and even share to family and friends. You can save things from your shopping cart for later if you can't get them all at one time. What isn' t there to luv. Thank you Walmart.com.
Walmart store in Warrenton, Va. ******* is way past due on a new manager for this store! Bad displays on produce, shelves need to be stocked better, and it took my wife 6 hours to get two tires put on her car. Upper management needs to get off their bum and check out this store.
walmart.com is a hit or miss type of online site. Their rejected or 'seconds' merchandise, especially clothing, is often sold online to the unsuspecting public. If it looks lousy upon delivery it's usually because it was a reject item to begin with. Add to that most of their merchandise is shipped directly from China, often of poor manufacturing.
We ordered a tablet online, Canada Post tracking shows it showed up at the store but no one seems to be willing to try and help track it down. We have now spent hours in the store and on hold trying to sort it out. Sad part is they have my money and now there is no service
When I need something, but I'm not in a hurry to get it. I order the item on-line and then pick it up at the store. There's no shipping charge and you don't have to look for the item in the store because you just pick it up at the pick-up counter. Also, saves you from buying something else while walking through the store to find your item. As an added bonus, our Walmart is just over a mile away so if the item is small, I walk there and get a little exercise.
Sadly Walmart is no longer my go to store. Service at Walmart seems to have dropped drastically in the past and I am really sorry to have to post my opinions as negative but this is what they get. I can never find an associate to help find things like in the past and when I finally end up at checkout the lines are so long as everyone is having to check themselves out not and many shoppers are aggravated when trying to scan but have to wait for an associate to show up and help with their scanning process as some items will not scan or are coming up as wrong prices. So for me as my time is valuable shopping here is not in my future anymore.
I ordered a 15 piece shower set only for it to arrive in a torn package, the rugs were ripped. I went online to request a store refund. It said that my item qualified for store refund. Then I go to the store and they tell me that it was from a third party. They said I would have to ship it back and that the store could not give me a refund. Very bad service and if Walmart is trying to compete with Amazon just to get sales and deal with companies that sale products that are low end and not walmart's then you are defeating the purpose this one bad experience has made me never want to shop at walmart again. Online or otherwise
I recently ordered a case for my cell phone and was sent the wrong size. After trying to determine a address to return it to I was amazed by scam I was put through. I finally walked into a Walmart only to be told a third party had sold me the item. They gave me the top secret phone number to call for resolution. I called the number and was told through a message that I needed to email my request in order for them to respond. 3 emails later I still have not heard back from them. I can't imagine why I would use Walmart on line again. I should have gone through Amazon.
Not long ago, I was visiting a small town that had an extremely limited choice of stores, and ventured into Walmart. What a ghastly, ugly experience. Disheveled, dirty, shoddy... Walmart had it all! I didn't expect to find a Macy's or a Nordstrom's, nor even a Kohl's. But Walmart made Target seem like haute couture! All I was looking for was men's underwear!
The store that everyone loves, but loves to hate! They have great customer satisfaction. When wife died in an accident and her glasses were lost, she stated in her will that she wanted her glasses on at her funeral and Walmart supplied the same frames she had purchased there free of charge. I will never forget that act of kindness.
I live 60 miles (round trip) from a Walmart store. When I order online and have it shipped to my house, they charge to ship it. I hardly EVER get free shipping! If I drive to the store to pick it up, that's gas money. I just shop on other websites and forget Walmart, unless I have to go to the town for a medical appointment, then I go to W. M.
If you purchase something, you better make sure you want it because you won't be able to return it. You can't get customer support and if you should finally go through the website labyrinth called Contact Us and actually make contact with someone from Walmart.com, the marketplace seller won't accept your return. It is impossible to use and I tell everyone I know that is a useless site.
Bought four tires from Walmart.com about three years ago. I was told to go to a specific store to pick them up. I got there, they told me it appeared someone stole them. I asked for a suitable replacement, they laughed at me. I demanded a refund, and some code they used shorted me 19 cents. You can't make that up. Yesterday, two days after a slow cooker was promised, I began an online chat. The first guy told me it was coming tomorrow. Twenty minutes later, he came back, after numerous "I feel your pain" submissions, and told me they lost it. I called them, out for lying, and asked what they planned to do. Another 20 minutes later, they gave me $20. Two Walmart.com transactions, two disasters.
They dont have any way to cancel orders on app. There usually is a three day period to charge a card in case the buyer changes their mind. This is not socfor Walmart app. I ordered a crib and it came with a few scratches. Did not receive any type of assistance.
Diapers from Parents Choice cane faulty. A lot of them ripped and a lot of leaking. Walmart did nothing to return my money.
I recently started placing orders at walmart.com and everything was great the first two times I made my orders but the third order I placed I got charged twice for one order and when I contacted them about this I got no help.They kept having me call different places and none of them helped me and they never received my money back.So I no longer make orders online.
I bought something online from Walmart which was sold by a third party. Estimated delivery was October 30th. Delivery was delayed which happens and I understand that. However its been a month now and there is absolutely no update on where the package is. All it has said for a month is "shipped". I contacted Walmart they had me contact the seller "buy buy buy". The seller doesn't know any other words except "be patient". I contacted Walmart again to try and cancel the order or atleast find out an estimated delivery date but apparently they can't do either. I dont know how they can be a parent company of the seller without being the able to help the customer in any way. I dont mind waiting if all I could get is an estimated delivery date but all I have from the few emails from the seller is "be patient". Dont buy anything from Walmart online because you won't get any help from them if your item has issues
I have shopped at walmart since they first opened. Their neighborhood markets are fantastic. You never have to wait in line at my store. The big walmarts go if you have an endless amount of time. I worked for walmart to. Be great if night managers and HR could get on the same page. I was fired for doing what my night manager said and called a liar.
Overview
Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members