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California
3 reviews
8 helpful votes
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Happy
July 31, 2017

A while back I ordered online from Walmart. The first part of my order was fulfilled very quickly but the other item took forever to get here. I complained to Walmart and they made it right by giving me a gift card for more than the delayed item even cost. Making it free once it finally arrived plus $2 and some change. I certainly cannot complain about that so I am very happy.

Date of experience: July 31, 2017
New Jersey
1 review
0 helpful votes
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The free shipping is like all of the others, you must spend a certain amount to qualify. Still most purchases to ship are over the amount so it works fine.

The in-store pickup did not meet my expectations. Tried twice with same result. Unable to use their app to check in, told its been upgraded since. Went to pickup area and no staff present. When finally helped it took a long time to locate all of the items. I was better off if I just shopped and got them myself. Since I was shopping anyway, I had to go through checkout so this did not save time at all, actually took longer. Lesson learned, if you are only doing pickup with no shopping, its fine. If shopping, forget it.
Chas

Date of experience: April 3, 2017
Canada
6 reviews
19 helpful votes
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What a waste
November 12, 2018

The potential for so much more. Quality is lacking. Although the dvd entertainment dept can have some good deals. And the automotive dept occaisionaly has sale items that are ok. Overall, i avoid this store!

Date of experience: November 12, 2018
Canada
4 reviews
0 helpful votes
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I Love Walmart.com!
March 5, 2023

Because it's easy and they provide free shipping on orders over $50, I visit their store. If you're looking for something specific, you should check their website frequently because they also give bargains every day!

Date of experience: March 5, 2023
Minnesota
1 review
0 helpful votes
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Waited endlessly
November 20, 2022

Still waiting and still holding...so many calls since I returned the Sleep Innovations Bed, because it stinks and the smell never went away like they said it would, smells like vomit. So many appointments for pick up that did not happen, now after it was picked up by rude hostile men, I have waited endlessly for refund that never happens. Continually calling, supervisor, Evelyn, after a half hour on the phone, disconnected. Now waiting again for Will and no one returns to phone for a half hour. OMG if I could give minus stars I would. Don't they realize experiences like this keep people from ever shopping there again and spreading the word?!

Date of experience: November 20, 2022
New Jersey
1 review
0 helpful votes
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Ordered an Item, recieved it broken, tried to get replacement fast and got zero help from customer service who did nothing but deflect and tried to make the process take longer when I told them I needed it faster. If at all possible buy elsewhere I dont want anyone else to have to go through this experience.

Date of experience: January 12, 2022
Pennsylvania
3 reviews
5 helpful votes
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Having a Walmart a mile from our home is good. Having them ship me $50 of goods for free is even better. Three shippers deliver our parcels inside in a monitored area. I'd tell how returns are handled, but we've never had to return anything.

Date of experience: March 25, 2015
Oregon
2 reviews
1 helpful vote
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Meh
November 23, 2015

Site was okay. Got stuff from here a few times.
Just DON'T store your credit card information on here. Had someone hack into my account and try to buy something with my money. Lucky for me, it sent me an email and I was able to cancel the order.

Date of experience: November 22, 2015
North Carolina
1 review
0 helpful votes
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Ordered two Razor Lux 5 scooters for Grandchildren on 12/12/15. Guaranteed shipment to arrive at local Walmart on 12/18/15. One arrived on that date. Tracked shipping information provided by Walmart and the second scooter listed as shipped. No information from Walmart so on 12/22/15 I emailed customer service. Was advised that there were "issues" on an email from Walmart.com. Several emails later Walmart.com finally admitted the shipment was lost or stolen or misplaced. The offer to replace that item would not arrive until 1/7/16. No we are sorry, we will expedite shipment, nothing. There will be no joyful scooter rides for the Grandchildren this Christmas. Beware!

Date of experience: December 24, 2015
Oregon
1 review
0 helpful votes
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Once again I was very dissatisfied with Springfield Walmart's service. There are never enough employees to waite on customers because everything is locked up. Batteries, razors, socks, toys, almost everything is locked up and it's not easy to find an employee that has the key to what you need.

Date of experience: September 19, 2021
Colorado
6 reviews
16 helpful votes
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For someone like me who hates lines and outright wants to punch pushy shoppers in the head, the online grocery shopping is near perfect. Go online shop, pay pick a time slot and they generally call you within or just before the time slot to let you know your order is ready.

One little thing, if you order veggies, leave a note on what you want (like crisp heavy lettuce, non bruised apples, etc.) or you'll get the first ones they grab.

Date of experience: March 19, 2017
Florida
1 review
0 helpful votes
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Don't waste your money
October 22, 2020

I placed an order about one week ago and reached out on Walmart chat to confirm my daughters bed would be delivered. I was assured my child bed would be on time. I hired a handy man to help me put the bed together. I received a delayed email so reached out again online and phone call to see how long the delay would be. I was rest assured again that my product would be here the next day. I just got off the phone with the supervisor and was advised the shipment was held up on Friday so speaking to the lady on Monday should have told me and not charge me card or give me false hopes and promises something that was incorrect. After spending $1,500 on all the bedding and decorations for the bed, I am left empty handed and false promises!

I gave away my child's bed and now she has nothing! Beware of these scammers and stay away! Go elsewhere.

Date of experience: October 22, 2020
California
3 reviews
19 helpful votes
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NEVER AGAIN!
June 15, 2022

Terrible experience. I ordered window shades that were way too short so I returned them 10 days ago by mail. Apparently they never received it. Customer service assured me that I would receive a call within 20 minutes from customer service and shipping department. That was 6 hours ago. Should have ordered from Amazon. Lesson learned. Will never do business with Walmart again.

Date of experience: June 15, 2022
North Carolina
1 review
2 helpful votes
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I bought Xbox Live cards on Walmart.com as Christmas gifts last year for my children. I have emailed & called customer service(several times) asking for the cards to be activated and each time they told me they would take care of the problem. 6onths later I finally asked for a refund because it was obvious they were not going to help me. Now Walmart is telling me they're not going to activate cards & I should blame Microsoft. It's Walmart's responsibility to activate the cards they sell. Stop passing the blame Walmart & own up to your mistake! Not only have they taken my money but they've disappointed 2 children.

Date of experience: December 13, 2018
Florida
5 reviews
3 helpful votes
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Despite clicking on the filter- "show online only"- nothing that was advertised-that I looked at was- actually available online from Walmart.com. Everything was either "out of stock" or "this item is only sold at a Walmart store." What's the point of offering things online if they are not actually available online? Morons running the website for Walmart-just another example of how frustrating their low prices are - better to pay more and not have to waste my valuable time with the ultimate lameness of Walmart.com.

Date of experience: April 4, 2018
North Carolina
22 reviews
17 helpful votes
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They are okay
February 16, 2015

They are okay. I was excited when the savings catcher came out but it turned out to be a waste of time and now with even more restrictions on what products you can save it really sucks! Walmart is a greedy corporation that takes advantage of its employees and its customers Learn the word humanity Walmart

Date of experience: February 16, 2015
Kuwait
11 reviews
6 helpful votes
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Walmart online is alright but in the store. SCARY.

Everytime I walk into walmart I feel as if the customers are from another world. It is ridiculous. Often I encounter people acting like complete jerks, rude, and dressed like halloween. The customer service is horrendous and non-existent most of the time. One time I needed ammunition in the hunting department and it took 30 minutes to get a associate to come over. When they came he was from the wrong department and did not have the keys needed, nor were they busy. This store is overall low on my list and I will always try to avoid it. As stated shopping online is not bad but anything in store is just horrible.

Date of experience: January 16, 2015
Louisiana
7 reviews
5 helpful votes
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Online ordering
July 14, 2017

I'm really not a fan of shopping but going to Walmart online, finding what I want, having it shipped to my door is the way to go. It's fast and easy. Shop from your home and forget the hassle of dealing with rude shoppers.

Date of experience: July 14, 2017
Arizona
3 reviews
5 helpful votes
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Walmart
November 18, 2015

Getting the best price on a product or service is not always a good thing. Walmart must bears some heavy responsibility for the migration of US manufacturing overseas especially to China. They have facilitated arrangements wherein US based companies have been introduced to Chinese manufacturers who then build their product in China. What is happening to WalMart now is Karma and Karma can be a $#*!. Americans are still the most productive employees on Earth. They should spend their money at retailers who support them and their prosperity.

Date of experience: November 18, 2015
North Carolina
1 review
14 helpful votes
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Do NOT order anything from Walmart third party vendors on line. It will cost you dearly to return. I bought a $224 dollar table. They're charging me $60 for shipping that was free (unless you return item) and $33 restocking fee. Plus I have to pay to return item. This is Robbery!

Date of experience: May 25, 2020

Overview

Walmart has a rating of 2.5 stars from 4,412 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart most frequently mention customer service, credit card and next day. Walmart ranks 11th among Discount Shopping sites.

service
694
value
636
shipping
539
returns
493
quality
575
+345