Walmart Canada

Hadn't been in a while but I went to Walmart bc they had some things on sale that I needed. Full store, 2 open cashiers and all self check out. Not a problem I'm ok with that. Now all self check outs record you and you can see yourself… not all my items scanned. The attendants had come over several times, go through my bags to see how many items I scanned and then play back the recording at the register! I was pissed. All the money they spent on extra attendants and cameras they could have more cashiers open. Spoke to the store manager not expecting to get anywhere but at least expressed my opinion very assertively. Needless to say I'll Never ever go there again.

Previously, I placed an order that came 7 hours late. Everytime I called a rep would tell me they were going to re-initiate the order, I would call back and find out it wasn't done. Tonight, my order was cancelled three times, as the DoorDash driver they used refused to wait for the order. When I would call, they would tell me to place the order, again that this time they spoke directly to the store staff but every order was cancelled. This happened during the spend of three hours. Last time I ordered, and had to call because they had other issues, the Rep started to speak to someone in his household, in Indian. While I was speaking he just randomly had a conversation ignoring me. They are so unprofessional, it's crazy.

I really should have listened to people who said not to use Walmart online. I found out how bad it was and now I'm out $300. They have irresponsible sellers. The one who offered my item for purchase sent me half of what I paid for, and now won't even respond to the Walmart customer service reps!

I don't believe that the employees have been properly trained. The box is twice as big as my LEGO items, bubbles were placed on top only. It resulted in my LEGO crushing each others.
I bought Miles Morales mech and 2X #*******.
I don't recommend to buy LEGO online on walmart.ca, I did it a couple of times and the boxes are always crushed. It's a recurrent problem with Walmart.
I would gladly share pictures but the website keep on saying there is a problem.

Walmart often oversells online stock, and makes customer wait much much longer than the estimated delivery. I've been tricked twice to order from walmart.ca and ended up waiting a lot longer than anticipated.
Walmart online support is also a joke. Whenever you inquiry them about order status, they would ask you to wait, or have some scripted answer saying the order is backordered. How could you allow the purchase to go through if you do not even have enough stock? They make it sound like that's normal to bait and switch and leave customer in the dark.
My recommendation is that if you have a choice, DO NOT order from walmart online. Buy from amazon or other reputable online stores. You'll thank me later.

Ordered a mini fridge online that was on clearence, when it arrive box was heavily damaged and obviously was going to be damaged. Corners of the fridge were crunch, obviously dropped on the tip and bottom. Some other dents were visible on both sides. The tape for the door was cut opened so looks as if it was opened previously. I called right away to return the fridge and was informed that I could send it in for warranty repair, which was out of the question. Return process was good but had to return vis post office since it was a clearance item. Which I mailed back next day, but I just got an email a week later saying my refund will be returned within 2 billing periods. So upto 2 months for a refund on something that should of never been sent to a customer.
Would upload more photos but they are over limit size

I had purchased gift card through walmart canada online. I was supposed to receive an email on how to access the gift card. I never received it. Called customer support twice. They said the second time they would escalate. However, all they did is leave me a message repeating what they said the first time. "please check your spam and confirm your email". I had done this and still not received the card. I know my email is good as I received the email indicating the card was being processed. The customer support did nothing for me and was so difficult to hear when I called. The message they sent was barely audible.and when I spoke to them on the phone the connection was awful. I think they are there to answer questions only. Not resolve any issues which occur. Awful Service

Received a damaged fridge. They offered a compensation but it took 6 phone calls and 2 hrs on the phone to realize it is only a $20 evoucher that has to be user online for another order. They don't even give the $20 cash back. Such a rip off.

Worst customer service. Had item kept getting canceled yet charged for them on my card. Contacted my bank ' no issues on their end. Called regarding the issues on two events. Yet met with the same clueless response from customer care and promised someone will get back to me from escalation department. Never happened. Seem to be high level of incompetence within the personnel. Still awaiting for some of the charges to be refunded. Called again today in regards to the issue I was refunded for the wrong item and not the ones they have charged me which they canceled.

I ordered groceries on line at walmart.ca most of the order came. There were 6 items missing. I got online to see if I could get my items and was told they could only issue a refund. The total for the items was 47.15 without taxes the guy told me that they'll refund 45.11 including taxes. I was typing to show him that it was wrong and he disconnected the chat. I am very disappointed and angry. Tomorrow is Thanksgiving and I don't have all the items that I need and the stores are closed. I won't be ordering from walmart again.

Tried to return product to store 4 days later, She said it was a yellow tag could not return have never heard of that before. She said final sale nothing is posted final sale also when checking out yourself how do you know what is final sale. Wallmart was a great place to shop but it is crap now will never go back.

I have a terrible experience with my 3rd party online purchase. I received a brand new leaky bathroom faucet. When I contacted the supplier via relay mail and told them the item is defective and leaking. They threaten me that I will get only 10% of the value if I want to return to them, and argue that they never miss-shipped or sent damaged item. In fact there is a manufacturing defect as the pipe is not welded properly. Once the goods is out they never want it back no matter whether it is damaged or not! Stay out from Walmart 3rd party online purchase and be wise! The item lying with me is just a junk. To get the refund is another nightmare as other people have experience in this forum.

Tried to order bed frames twice. Both times they cancelled my order with no explanation. I called and they said it was a problem with my credit card and to call my bank. So I did. There was no problem with my card and I used it elsewhere.
Tried calling again and each time I talked with someone they were terribly sorry but did nothing. Was told I'd hear back. Both times they left a message and the quality was so bad I could not understand the message at all! I was told to try using a different card or to purchase a gift card from a Walmart store.
When I finally decided to try a different card, the price of the items went up.
So I called again and the guy said he couldn't help me but he'd pass it on.
I got another message I can't understand but think I made out that my credit card is the issue.
I am done! I will never order from Walmart again. Absolutely atrocious and they are clearly way to big to care about whether or not they have my business but they now don't.

Never have been a Walmart Shopper then one day this store opened up near me and low and behold I became a Walmart Shopper. I love the Manager there name is "Jared" I believe. He is always so helpful and nice as are the staff there. Our Walmart is always clean and tidy, not like some of the other ones Ive been too which has always put me off shopping there. They have done a super job with the Covid19 with the distancing, keeping the stores stocked as much as humanly possible, clear indicators where to stand and which way to go, wipe down on self serve check outs, great pricing on most things. Self serve cashier is very efficient and clean and there are always plenty of great people to help you out, like Kenneth. You are very friendly and helpful, my family loves your personality! This location makes me want to shop there all the time. I love to shop in a clean store and this one is always spotless, no garbage cans over flowing, clean bathrooms too!

I received an order that was incomplete with an item that was also damaged and filed a report, as instructed by customer service on May 17. I was advised I would be contacted within 10 business days. Heard nothing and called after three weeks. I was told the incomplete part of my order was "at the warehouse" (whatever that means), and they were aware of it. The damaged article would be escalated for a response. Nothing. I finally called after waiting another 2 weeks and insisted on a refund for the missing items. I STILL have heard nothing for the damaged article, despite another call - each one lasting around 30 minutes! - and an email. Terrible service!

Used to order frequently, prices have increased and delivery time is way longer.
Increased price of cat litter I buy by $4-5 a box and 1 months delivery, used to be delivered within 2-3 days!