Walmart Canada

Ordered cat litter - 10 boxes... 9 delivered (2 damaged) one missing... Fedex Shows missing - this was on June 12th. Have wasted over 2 hours on hold and speaking with multiple people who assure me my issue is being escalated... no credit, no replacement still... when i call CS no one can help me - so essentially they have stolen my money. 10.89 + tax and no one will authorize refund... Will not order online ever again. Also won't shop at their store either. Would give a zero if i could...

They do not communicate with customers period. This should be 0 Star.
Two weeks after order is placed on an in stock item; it still has not shipped despite giving a 3-5 day shipping widow. We are well passed that now. Forget about trying to call their support line- no callbacks and the system auto hangs up after 15 mins. It is complete radio silence and no way to reach them to confirm or cancel.

Walmart online delivery is a 100% certified $#*! show.

I ordered three large yard Christmas displays and they were to arrive today. I arrived home from work at 3:30 p.m. and seeing that I had an email stating my items had been delivered at 2:50 p.m. yet there was nothing here. So I then contacted customer support to which I was told to wait up till 11:00 p.m. because it still might arrive. I'm supposed to stay up till 11:00 p.m. and wait for something that a driver has already claimed he has delivered? Yes ma'am and if it doesn't show up call us back tomorrow. Thanks for zero help. Will never use Walmart or Canpar courier Services again. I have since posted comments on Facebook regarding this incident and have heard back from several friends that they have been ripped off by Walmart and not received their refunds when their orders did not arrive. Dishonest company!

"The boardwalk Walmart in Waterloo". I was trying to redeem a coupon which came with my purchase in their store. They customer service rep Has no idea what to do even asked other employees. Back and forth spent like an hour to finally got the item. I mean, come on. Shouldn't take less than 5 mins to redeem the coupon? Plus i had a impatient toddler with me. I talked to the manager but the manager seemed didn't want to know what i am talking about. She just keeps asking the rep. Walmart! Please, hire more younger people to work for you. Both of the people i dealt were retired age. ( Didn't communicate well, didn't know the process, didn't listen to customers, no apology.)Well worst experience after being their loyal customer for more than 10 years. March 10,2022 during morning.

I've just been reading through a number of reviews here about Walmart. I couldn't agree more with absolutely everything that's been said. I have never had a quality experience dealing with these morons. But I do take comfort in the fact that Walmart will one day go the way of the dodo bird. Hopefully, Amazon knocks them into oblivion sometime soon. There's no question Walmart will have to go belly-up at some point. No retailer, no matter how huge, can survive such horrendous customer dissatisfaction. One word… Sears. Need I say more? But at least with Sears, they actually did have a quality product and excellent customer satisfaction. Yet they still went bye-bye. So imagine Walmart with all of their negatives — there's no way they're gonna be around for much longer. And I say to that… adios you idiots… can't happen soon enough I say.

Ordered 2 items from 3rd party. First of all I was charged shipping on each item although shipped at the same time. Second, third party provided fake tracking to Walmart so that it looked as though items was delivered to the store on time. Items are nowhere to be found and Walmart has been giving me the runaround. They absolutely do not stand by their vendors. I have asked for a reimbursement and next step will be a claim with my credit card company. Total scam!

Bought 4 items online and none as described. So wanted to return. Tried doing so online via my account and orders page. No go... error. So called, chat, called called called... about 8 times... just to get a freggin return label! It's been over two weeks and each time i call, "its with escalation team and they will get back to you in 24 hours" "we promise" "someone will contact you this time". LOL what a joke... first time I received an email today with no information other than "trying to get a label"... what? BTW, customer service is not in Canada... india I believe. They are disorganized an have no authority to make things happen. I am done with ordering any on walmart.ca

Plain and simple given 4 e vouchers of 15.00 each first one used no problem
2nd one no place to put in cart credit card charged full price without discount
Cancelled order tried again on the 3 e voucher same issue then called there online help
Explained issue the rep then proceeded to tell me i had used them explained price never
Went down so how is that possible and then she states well i had cancelled the 2 orders
So they where now considered used and that i have 1 left only

Ripped off bogus promotion

I have, like other reviewers here, tried calling customer service multiple times since March 18 about an item from a seller that was never received. After half an hour on hold, I was cut off. I called back, and the same thing happened over and over, for days. I sent many emails to Wal-mart, only to receive a message each time saying they can't receive emails at this time. For weeks! Why not? Too cheap to hire anyone to work from home? I tried emailing the seller twice. No response. No phone number, either. Basically, Wal-mart and their seller have shown me that they are scamming people like the lowest internet fraudster, and getting away with it. I will continue to pursue this matter, and I want Wal-mart to be held accountable for their sellers. I have been shopping with Amazon for 15 years and have NEVER had anything like this happen. It's time people became aware of Wal-mart's dishonest online business practices.

Seems like there isn't a place to leave a FB review. So I will just add this to a bunch of posts.
Walmart delivered the wrong sized item today.
Their solution?
Go to the store and MAYBE they will take it back or you go to post office and return to us.
Seems like they will send a courier back to pick up wrongly delivered large items but not small ones. So when they tell you they didn't have a system to pick up - it's a lie. They just don't want to spend the ten bucks to do it.
If I ordered wrong or changed my mind - I get it. It's on me to fix.
But they screwed up and their customer has to fix it.
Lost customer over a ten dollar courier.
Well done Walmart.
Here I come Wayfair who corrects their mistake with grace and good policies.

The worst experience and all their customer service is in India, and they can't do anything there. Ordered 3 items Nov. 23rd. 2 show up, and one does not. Now the tracking states that they are waiting for the carrier to come get the last item for the last 2 weeks. Only thing that gets accomplished when you phone customer service is they escalate it. What a joke. Trust me, stick with Amazon, because their people are so far out of their league when it comes to fixing their own screw ups, I don't know even think they deserve to be in the game at all.

I purchased a very expensive gaming console for my son online - that was my first mistake. The 3rd party seller shipped the wrong item. Enter my nightmare - endless hours (this is not an exaggertion) on the phone with customer service for them to tell you "they will escalate" "don't worry" "you will not be charged" "we will fix this" etc. The store will not take it back because it is greater than 150.00. My son's birthday was ruined, I am stuck with the credit card charge and the wrong gaming console. Still waiting on a resolution - I call every 2-3 business days - because that's what they promise it will take to resolve, only to be told to wait an additional 2-3 business days. They must have buried my complaint in the hopes that I will just go away. Beware - don't fall for their pricing and marketing schemes - you'll pay for it in the end.

I used to order weekly delivery from Walmart, this time was delivered by Doordash. The delivery guy has not been given my unit number and created a big scene to my concierge. When he arrived my door I asked him to put groceries on the floor and I handled after. He tried to show me his phone how wrong and stupid I was not putting my unit number on my order. I said I order every time, how everytime there was not a problem. He started dumping my groceries on the floor he was very upset. I asked him to stop, he said if there is any damage I just returned them... And he started to threaten me saying something like hurting me or what, as he speaks with an accent I barely heard and was not intentionally make it a big threat to myself... But yes I'm very scared. All I ask is someone with a passion in his job and I pay for the service. Am I asking for too much? I still don't know if I should report to the police for threat yet?

I preordered 2 games last year and when they were finally on the way to be delivered, for some reason the delivery person was denied and did not even leave a sticker for a pick-up location. Instead, it was sent back to Walmart and I was supposed to get a refund... That was in April it's now October. I've called once a month since then, spoken to customer service, and every time I get told that it will be looked into and a supervisor will contact me via email or phone in a couple of days. This never occurred. This is the last time I ever order something from this $#*!ty company online.

Unbelievable how good the knew comers are at steeling from customers. They are very crafty at their art of steeling, most Canadian would not catch the form that I suspect was learned in India.

Unbelievable experience at the electronic department in Lanford today.

I strongly suspect some fraudulent activity going on with the entire team of East Indian employees.

Crazy, they must believe that Canada is a gold mine for fraud.

Much different form the Indian's bring than a typical Canadian born fraudster.

Sincerely

Kris Pretula

An absolute joke dealing with Walmart about a 3rd party seller.
The web site says refunds will be done through the store. Took back 2 shirts and they would only refund one. Made up some "policy" that only one item per order could be refunded. Then dealing with them on line was worse. Told on three occasions they would contact me about the refund. Never once did. Promised a call from a supervisor, never did. Third party offered a $6 refund on a $23 shirt. Walmart finally promised a $4.01 refund. Still haven't received a penny and have a crappy shirt that doesn't fit to show for all my troubles. Never again Walmart!

I notified Walmart re: non receipt of a parcel purchased through market place ( Guangzhou Sheng Zhen Ni Zhu Bao You Xian Gong Si). The item was delivered to a wrong address, in a city 2.5 hrs from me.
The market place seller was notified several times with no response. When I can get through to Walmart I get the same scripted response "escalated please wait". Still waiting after a week to hear from the "escalation team" to contact me.

Hate to give Walmart.ca even one star. I ordered 3 ottomans at the beginning of May, 2020. I received notice they were shipped May 14, would be available for pick up May 22,2020. It is now June 3,2020 and customer service has no idea where my parcel is. I have been to the store where I am to pick it up twice, they are no help. Customer service By phone and the Customer service at the store are all well trained in giving the problem the shuffle, but no one has an Idea of how to fix the problem or how to find my order.
Stay far far away from Walmart.ca.