Cliff G.

Booked a flight for last June 1st from Montreal-Vancouver. Was moving cross the country. On May 29th the Moving Company calls me and says that they have to postpone by one day for some unforeseen reasons. Fine, I call Expedia to change the flight to June 2nd. Call Expedia to postpone the flight by one day. Expedia Rep tells me not a problem at all. I show up for a 6PM flight, now remember I have surrendered my keys to my apartment and am leaving Montreal. Get in line an hour early at the Air Canada Check-In counter. After 10 minutes I get to the counter. Give the Rep my name and ID. She tells me that we don't have you on any flight. Only that your flight was cancelled the previous day, but nothing was re-booked. Get on the phone with Expedia, right there at the counter, and the Rep tells me that they made a mistake and didn't confirm the booking. In other words, the Moron Expedia Rep did not hit the enter sign on her keyboard. Rep tells me that there is nothing she can do except book on tomorrow's same flight at 6PM. She sends the Confirmation through to Air Canada for the next evening's flight. I spent overnight in the Airport in the middle of Covid with no places open to eat. Tried to sleep on a bench as if I was a homeless person. Called Expedia once I was in Vancouver for some type of recompense. I mean they did screw up so badly that it boggles the mind. A Supervisor comes on the line and she starts arguing with me. Finally she gives in and offers me a $200. Hotel Voucher in the middle of Covid. Something they know will just expire. I lost it totally and hung up. Stay the hell away from the most incompetent Travel Company ever who won't even take responsibility for their own incompetence.

The worst experience and all their customer service is in India, and they can't do anything there. Ordered 3 items Nov. 23rd. 2 show up, and one does not. Now the tracking states that they are waiting for the carrier to come get the last item for the last 2 weeks. Only thing that gets accomplished when you phone customer service is they escalate it. What a joke. Trust me, stick with Amazon, because their people are so far out of their league when it comes to fixing their own screw ups, I don't know even think they deserve to be in the game at all.