Walmart Canada

Be careful on Walmart online, I found some clearance items offers really low price and offer store pick up, however when choose stock pick up,store shows no stock, when I went to the store it has the stock, try to call to adjust price, their online agent English I even could not understand, and repeatedly say some useless word, I will never ever go there to buy.

Ordered online chest freezer. Delivery showed up with only ONE person to deliver. Finally got in house damaged with 2 huge dents. Called immediately and had to send pictures of damage. They said will respond in 48 hours no onexresponded 2 days later called and escalated waited again. Our of the blue no emails no calls the truck pulls in refuses to take as not wrapped in original way dropped off. R U KIDDING ME Called again wrapped it in boxes and taped back up. Escalated again 2 days no calls no emails... called again. So frustrated FREEZER STILL HERE WAITING PICK UP NOW 12 DAYS! NEVER ORDER ONLINE if you csnt carry it back!

At your store in northgate edmonton, rudest people in all of canada. No carts, no riding carts for the disabled. They just looked on and did nothing while we cried in pain cannot shop without a car. You have no consideration for the disabled. Tried to complain. Your people would not even pick up the phone. Hundreds of carts out in the parking lot, but employees too lazy to bother to even go out there and get them. They did not even try to help or sympathize\your disability policy\i would say constitutes harassment which is now considered to be a tort by the supreme court and the courts of canada.\ you should not be doing =business in canada with so little regard for the elderly and for the disabled.\i think this is very hard to understand. Why are you not having reviews on your sites when other businesses do have reviews.\
Not reasonable and or fair\
Not consistent with the laws of disability incanada.\
Not fair.

I walked to Walmart in North Edmonton to purchase the Ufile tax software that was noted on sale on their website. The store employees had no idea what I was talking about and stated that they did not have the product.

Worst online experience of my life. Double charged, missed delivery, unable to cancel, no way to escalate problem, support people unable to support and zero communications or updates.
Still have not received product, out $50, on my way to Canadian Tire to buy it for $25.
Was over optimistic on getting it resolved. It's been 2 weeks now, lots of shorts, no resolution.

I ordered online a couple of headlight bulbs for my car one month ago. It supposed to be delivered at early November, yet I have not received my order. I claimed it, but nothing happened neither receive my order or refund my money.
I never do online shopping with Walmart any more.
Hassan

Recently I ordered a exercise panel for my mom who is going abroad in a week. In Walmart website item described as it will be delivered on 1st of Dec. After placing order I was feeling happy to handed it to my mom before she leave. But today I received email that my order will be delivered on 6th Dec. I called Walmart support center for inquiry, instead of getting help I was told to call courier to request early delivery or request to cancel the shipment. When I asked to speak to their supervisor, he put me on hold and after that my line got hanged up. This is totally ridiculous and unacceptable. I will delete my account and will never order anything from walmart.

Despite hours of repeated phone calls, conversations with call center supervisors, escalation team, every time you get a different response. Common theme is they try to deflect responsibilities. They gave me incorrect phone numbers to call to get my refund resolved which turned out to be for mastercard.com customer care and walmart mastercard customer care for the hearing impaired. They eventually followed up with a promise to manual refund which also never happened. Their customer agents then refused to acknowledge this manual refund and tried to refer to a different one. My conversation was also conveniently cut short by the agent I was talking to.

It's a game of divert, deflect, false promise, reject, and repeat.