Awful customer service!
I placed my first (and last!) grocery delivery order this past week with Walmart in Toronto. Six items were missing from my order, adding up to a total of $42, that was completely unaccounted for in their confirmation email notice to me about my order. They made zero effort to inform me that those items were not in stock I had to go out of my way to call them and try to trace what could have happened. Also, their delivery service policies are completely one-side (to Walmart's self-prioritization), with utter lack of regard for the customer's needs and fairness. They do not allow for any modifications to the delivery, they do not allow the customer to have access to their contracted shippers, they do not give you notification about missing items, nor do they make any effort to compensate for their errors, as most other major grocery delivery services would. DO NOT WASTE YOUR TIME OR MONEY WITH WALMART! May the other online grocery delivery services are more pricey, but I can see why it's worth it to pay a little extra for other hassle-free order & delivery services who practice much more other-oriented customer relations.
I am usually not one to complain, but this ordeal was, and still is, painful. I went to the Walmart website to order a 38" tall marionette poodle puppet (WB943C) advertised for $77.00 (CAD). It was a birthday gift for our Daughter. What we received was only 8" tall and not a poodle and advertised for $29.95 (WB369). The delivery to the store took 2 weeks, so when I went to pick up my order and realized it was wrong, the birthday was now only a few days away. I contacted support and they wanted me to return the wrong puppet, and once they receive it then they would send me the correct puppet. I explained that I didn't have time for all of that, and I would just use what I was sent as the gift, and they could just credit me the difference of $47.00. I even sent pictures to show their error for proof, yet they refuse to issue me a credit. I called this 3rd party business, Virventures, many times about this issue and they say it's a Walmart issue and someone from Walmart will contact me. I am still waiting for that phone call. And now they tell me in an email that the deadline for returning the puppet has passed so I am out the $47 cash and stuck with this cheaper puppet. Not cool, Virventures and Walmart. I refuse to waste any more time on this injustice, and I have accepted this, even though it's not right. I just needed to vent, and to let others know to be careful. And that decent customer service is out the window these days; and it makes me super sad.
Oof Walmart Canadas site is awfully slow and actually quite difficult to move through the site. The stores are often in disarray and products scattered. Prices are comparable to amazon.
They are trying to be amazon but ARE NOT amazon. The customer server is absolutely terrible where in contrast amazon is amazing.
I recently purchased a computer monitor on a black friday sale, they shipped some weird 5in 1 grill. Amazingly, the box says cuisinart on it (that has the shipping label)
You'd think this would be easy to fix, i've paid for a product they haven't supplied it but no.
First, I was told i can take the grill back to the store and get the order cancelled but can't rebuy the monitor at the price I paid originally
Next, I was told they will elevate it but it's complicated yada yada... it's really not that complicated.
Overall it's going to miss Xmas and is going to be a huge pain in the $#*! to fix when the whole issue is on them. They enter an agreement by taking the money. If they haven't fulfilled the agreement by shipping $#*! THEY have to fix it I don't have to run around the universe to try to solve it.
I'll be filing a charge back soon but the message is AVOID using walmart online - what is happening to me is not uncommon as you can see from MANY of the stories on here - use another retailer walmart is having some serious issues with their online selling.
This was sold and shipped by walmart, not an alternative company.
Don't Waste Your Time or Money!
My order was delivered early which is great, but it was SO wrong:
- 10 items were missing
- 9 out of 12 eggs squished
- Shampoo was wrong (sent 2 in 1 instead).
But that's not all, I also received 9LBS of butter and a litre of cream that I didn't order.
I asked the guy, wtf am I gonna do with 9LBS of butter!?
He just says, well I can't take it back, call customer service.
After calling three times, once immediately upon receiving "my order", another time after an hour as instructed and again the following day; I managed to have a refund processed when the system finally updated.
I was promised to have $59.26 refunded to my account, but THAT IS NOT what happened. Instead of being refunded this amount, I was refunded $32.15 and BILLED for another $19.82 FOR NO REASON. Walmart now owes me $46.93, what a nightmare!
So, I call customer service for the fourth time today, but they can only see that I was refunded but not the details of the specific transaction. I then offered to send them a copy of my bank statement to their customer service email and did so. Now I have to wait 24 to 48 hours for a response.
I just want this to be over... I deeply regret ever trying this service...
At least I got to keep the 9LBS of salted butter... ugh
Kristina:-(
Worst customer service. Recently I had purchased two mobile phones online at a discount price for myself and my husband. But since the price reduced further within next two or three days, I had contacted Walmart customer service and asked for a price adjusment. Eventhough the customer service rep promised that I will be contacted soon by the seller and also be refunded me the differential cost, they never did so. Not just that, they kept me in susupense for one and a half months. Each time a customer service rep would respond saying either it's possible one time and say just the opposite the next time confusing me totally. After keeping me waiting for this long, they finally said it's not possible. So, I lost my patience and asked them to either lodge a complaint against the customer service rep (for mileading me, giving me false hope and giving me such mental harrassment by keeping me in suspense for so long) or compensate by sending me an e-voucher. But they simply refused to do it. This, I find to be totally rude, unethical and extremely unprofessional towards one of their loyal customer. Hence I'll NEVER ever purchase anything from Walmart anymore!
Since last month, I placed 3 orders at Walmart.ca. The first order was missing an item upon arrival. I tried to reach out to customer service and get a refund, but the waiting time was too long to chat with a representative that I decided to let it go (it wasn't an expensive item). With the 2nd order, one of the items delivered was incorrect and, even though it had been their mistake, I was told that to get a refund I would have either to go to a store and return the item, or send it back by mail. I went to the store and returned the item, but I was issued an incorrect refund (significantly less than I had paid). I contacted them again to get that corrected, but the customer service person couldn't help and said they would escalate my concern and that I would hear back with a solution, which I never did. The 3rd order, which I had placed before the one I described above but was delayed, arrived with a broken item (glass item just thrown in the box without any protection). Again, I tried to reach out and get a refund for that, but was told I had to get off the call (after the longest wait), email a picture of the broken item to an email address they provided, then call them again (and wait another eternity), and only then they might be able to issue a refund for the item. The worst experience of my life and money wasted with all three orders.
I ordered the phone 10 days ago and it's still in shipment meanwhile amazon already delivered 3 items placed an order for later days.
Walmart grocery delivery is pathetic. My order is now 3 1/2 hours late and hasn't, according to their tracking, even left the store.
Are you kidding me walmart? How is possible that in one of the biggest super stores at Toronto, you guys doesn't have shopping cars?
Tina in self check out last night was amazing she went beyond helpfulness she got new fruit when mine fell on ground
Terrible service and customer service
I wish zero star existed
I takes forever to get the package delivered
So disappointed with Walmart
Definitely your competitor Amazon is doing much better
I bought a computer Mar-25-2020 and received it on Apr-1st, 2020. The computer is very slow with noise plus I found a defective USB port at the front. Tried to return it at Walmart store at Apr-8th, 2020 (Preston, Saskatoon), the store manager said he has a new return policy which he can't return an open product even if its defective due to covid-19 new return policy! He told to call the 1-800 number but he will not return it what so ever the reason. I called the Walmart customer service 3 times but no answer, after a long time staying on the phone (line dropped after 30 minutes waiting).
Now I have to through $400 on the garbage because Walmart Canada sold me a defective product and refused to return it.
Hey Walmart, if you are not professional enough to sell electronics please stop selling it, because simply that's a scam. That's a legal way to steal your money guys. STOP USING WALMART because they sell you very low quality and now refusing to refund your money using the covid-19 reason.
The despicable experience that I had with Walmart.ca online shopping is so long that I am not sure it would fit here. The Wal Mart Headquarters is at 1940 Argentia Road, Mississauga ON, L5N 1P9, Canada.
DO NOT ORDER ANYTHING on Walmart.ca. They never shipped the items to me, and when I followed up, they said that it was a thirds party seller and I need to contact them.
I ordered on Walmart.ca, and my credit card was charged by The Wal Mart Headquarters is at 1940 Argentia Road, Mississauga ON, L5N 1P9, Canada. My order never was shipped and I need to contact a third party?! Of course, the third party will not refund me for something that was charged by Walmart.ca
I have spent endless time and energy to get my money back for a service that was never done and I am exhausted from following up and hearing promises of refund and not getting any refund.
DO NOT SHOP ONLINE ON WALMART.CA AS IT IS A RUBBING COMPNAY.
I'm not surprised that walmart.ca already has a low rating. They are one of the worst business operations available in Canada, and should be avoided at all costs.
After shopping at Walmart stores for many years, I decided to try walmart.ca.
Big mistake!
In less than one month of orders, they made errors with three of my orders! The last one was ordered six weeks ago, pillows which I needed for my move.
Not only did the pillows not arrive on the scheduled date, when I called walmart.ca, they urged me to wait another week because of shipping issues on their end. I wanted to cancel the orders since I would be forced to buy the pillows elsewhere. A week later, still no pillows. I emailed and called, and requested a cancellation, and asked that my credit card not be charged since the pillows were purchased elsewhere. The assistant on the phone agreed to follow up.
Suddenly today, the pillows arrived. Of course, I had bought pillows in the store (in person) already. I didn't want to sleep without pillows until walmart.ca got their act together!
Walmart.ca insisted that I had to travel the long distance to the closest store, and pay the cost of travel myself to return the items so that I would not be charged.
As I said, I had two previous issues with Walmart.ca deliveries within a month's time due to shipping.
No thanks walmart.ca!
Now on, I'm shopping in the local stores instead of virtual assistants working on the other side of the world who don't know how to do their job properly. Aside from that, they speak with a thick accent, the phone line sounds across the world, and the reception sound is terrible.
I have never experienced worse customer service than walmart. They dont know a single thing what they are doing.
Worst experience ever, waited for an online order for a month no one knows where it is, got cancelled
Order Date: May 05,2023
Order never arrived!
Sold and shipped by Yichang Mengzhi Trading Company, Can't contact sellers.
My first time order from walmart and will be my last.
I am appalled at the lack of protocols in the store. I was in this morning at the uptown location after picking up my groceries because I had return items. Then I thot I would quickly look at the shoes as I was in dire need.
I noticed none of the employees are wearing masks nor are they giving the customers the required 6 feet distance throughout the store when passing down isles. I encountered several employees not allowing any social distancing at all, not with customers, nor among themselves.
Since I am in the high risk category, I was especially upset I was in the shoe department at 10 am this morning. There was a supervisor who was loading up a display and this older tiny lady employee with red short hair wanted to get by me to talk to her supervisor that was saying something to her. I was in the center of the shoe isle, near a pole and she said "Let me squeeze by you" without allowing me to move and distance. I said "can you give me 6 feet please"
She ignored me, pushed by me, (brushing my side to push by me) to go around the pole. I said "Hey, thats not 6 feet?!" and she looked back at me and made a smartassed face of dissapproval. I then asked her manager "Do you not have protocols for distancing in the store?" He said "Yes we do!"
I said, "well, what just happened there?" He did not look up and proceeded to continue to do what he was doing, seemingly annnoyed that I asked.
I wear a mask everywhere I go because I am high risk and considerate of others this is the crap I have to endure in these stores. I will not be going back.
DISGRACEFUL.
I am damned pissed off.
I order this, thinking i was getting 3 stuff plush Barney toys, it took 3 weeks and was shipped from china, i received 1 small Barney for 45 bucks, that wasnt the end of the world, but i tried to submit 4 reviews and they were rejected because i didnt say what they wanted, Never have i not been able to write a review for any other place, here is one of my reviews:...
Hello,
Thanks for writing a review about Barney and Friends Soft Plush Toy with Music Player Dinosaur Toy for Boys and Girls Violet 30CM (180 g). This review falls outside of our content guidelines and won't be posted, but we hope you'll submit another review.
Your review cannot be approved because it:
Includes inappropriate media
Shipping or fulfillment focused
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Walmart Canada
I was disappointed
The ad was misleading, I thought I was getting 3 toys. I only received one Barney, it took 3 weeks to arrive, it was shipped from china
Answer: Choose menu option 1 for grocery order and customer service will answer. Discovered in frustration, was going to say oops and ask for transfer to human but no need.
Answer: They appeared to have a patio table to fit on our balcony. The delivered item was a bigger size which did not fit. We have been unable to return it although we cannot use it and it us bigger than advertised.
Walmart Canada has a rating of 1.1 stars from 659 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart Canada most frequently mention customer service, third party and credit card. Walmart Canada ranks 722nd among Discount Shopping sites.