Walmart Canada

This review is regarding an unethical practice I experienced with Walmart Canada online.

That practice is to increase the price of online third party purchases by as much as 100%.

In December, 2021 I purchased crayons online at Walmart as a Pickup item (thus no delivery charge) for $9.99. I did not realize at that time it was a third party purchase.

When I picked up the item it was in an Amazon Prime package which surprised me. I checked the cost of the crayons on Amazon... it was $4.88 for the exact same item.

There was more than a 100% markup to purchase the crayons through Walmart online. A terrible practice that should not be allowed. Shocking!

I believe this is an example of scalping in some form... the activity of buying things at the usual price and then selling at higher prices

Knowing this, I would definitely have purchased the crayons through Amazon.

I tried to return the item to Walmart. Apparently it is a non returnable item. Shocking again as the return policy clearly says the item may be returned.

In January I called customer services. I received an apology and an offer to get a $5.00 gift certificate. This is not about the crayons or the $5.00... it is about the practice of selling online items at twice the price they would normally cost. I believe this is so wrong. I was given a reference number and told I would be contacted about my concern. I wasn't.

It is very unlikely that I will purchase any items at Walmart again, and I highly encourage people to be aware of this horrific practice and shop very carefully at Walmart or shop elsewhere.

I ordered 2 small Duracell batteries ($8.92 plus 5% tax) that showed there would be a shipping charge of $15.99 plus 5% tax. When talking with a person at Walmart.ca I asked is there anyway of removing the shipping charge and after the woman checked with someone else in her department she came back on the phone and said she could waive the shipping fees. I asked her if at the time of my actual online purchase if she could remove the shipping charge including taxes at that point. Her response was that I would have to include the shipping charge at the time of the online purchase and she then said that I would receive a credit on my credit card for the shipping charges including taxes with in 24 hours of my placing the order over the phone with Walmart.ca. I placed the order on November 21,2021 and at this date of December 4,2021 I have never received any credit on my original form of purchase period. I have talked with numerous Supervisors at Walmart Canada explains the whole situation to no avail and I have asked now 2 to speak with Managers at Walmart Canada but to date no one has returned my call. As I made it very clear on my first original phone call to Walmart Canada that If I had to pay $15.99 shipping charges on a $8.92 product that I would NEVER purchase this item. I was reassured that I would receive the shipping credit back to my original credit card again. This appears to me as being very misleading and fraudulent on Walmart Canada's part.

Terrible experience with online order and not receiving the product parts. Simply Walmart says you as a customer go and deal with the vendor or supplier.
Never buy again online from Walmart.

So trying to look up an item online at my local Walmart, keeps taking me to the main store in another province even though I select my local store. Very very frustrating!

I bought a BBQ frome wallmart canada on line from third party I spend 671+tax when I receive it there was damage I call customer service they promised me some one frome the sales said will contact me within two days and no one called I re call them again and now they said some one will contact me within 72 hours so don't by any think from wallmart online shopping because no trust with the sales and wallmart and ultra canadian they keep saying wait some one will call you looks like I just lost my money

I never received the item I ordered, they kept changing the delivery date when the old one passed and when I contacted them to ask where my item was about it they claimed it was damaged during shipping and would refund my money, but never did. With no option to actually receive the item, and as soon as I emailed them it was marked as no longer available. It's been like three months and they never initiated contact to explain what had happened or to refund me, and the provided tracking number when it said it had "shipped" was fake and didn't actually exist. 100% a scam company. The name on the emails of the company is Xi an Linrong Shihua Trading Co Ltd and they go by Zizet on the site. Walmart flat out does not care about the integrity of its sellers actually having real products to sell, so I wont be purchasing from Walmart again either and I would highly advise anybody against ordering anything from them either. From my experience and other reviews here there's a good chance you won't get your item and you'll be out the money you paid for it.

If I could give no stars I would. I ordered 3 things online on Jan 6th. When they came in I decided to return 2 of the products on Jan 19th. To date FEB 14th I still don't have my 200$ back. I have called at least 5 times and all I keep getting is we are sorry and its been escalated and I should have the $ back in 5 to 10 business days. They will give me no compensation of any kind except we are sorry. I WILL NEVER BUY ONLINE AGAIN & I would suggest everyone be warry or just not chance it.

I was at Walmart on Empress. Had to purchase paint sealer, the nearest I can go to since the road was slippery and don't want to drive farther. I approached an old employee(man)and asked for assistance to get a couple of paint sealer. He answered back "what for?" (What is paint sealer for?) and he said "is it locked?" (Ofcourse the glass cabinet was locked! That's why I'm asking for help!) I only said those sentences in parentheses inside my head cause I don't wanna be rude. And his was like he was yelling at me. He said he's gonna call an associate because he doesn't have the key. He continued what he was doing and I walked away thought he's not gonna do anything. And so he called but no one came waited for couple of minutes. I looked for another employee. An old employee again, this time a lady wearing a yellow vest. I did the same approach and also answered back "what for?" The same thing happened on the first situation. I also waited for couple of minutes and nothing! I don't want to say there was a discrimination involved but it felt like it! They should be staying home because it seems they looked tired already at past 2:00pm and showing attitude to customers like me. This happened November 18th.

I would give them a zero if I could. I ordered an item from Walmart.ca. My credit card was charged (within seconds) by Walmart.ca. Received a notice three days later from Walmart.ca that the item was in the process of being delivered, with a gauranteed delivery by the following Thursday. A week after, still no package and no word from Walmart.ca. It took a bit of digging to finally get to a customer service page, only to receive the message that there site was down and I could try again later. I drove 20 minutes to a Walmart which was able to supply me me with a phone number to a call centre NOT in Canada, who told me they would love to refund me my money, but that was impossible as the refund period had expired. They also said because a third party supplier from China filled the order, I would have to deal with them. Of course, there is no way for me to contact them, but Walmart.ca would let them know that the package never arrived. According to the supervisor I talked to, Walmart.ca was not responsible, even though I ordered from and paid money to Walmart.ca. It was the responsibility of the supplier, and Walmart.ca could in no way offer me any refund. So, I have NO package! NO refund! No recourse! NEVER order from Walmart.ca. It's a SCAM! They took my money, did not supply the item paid for, and won't refund my money!

The most unprofessional staff you could ever find is at Walmart Richmond BC. I had to go there to get couple things and the staff working there do not know where there stuff is. I asked three different staff members where can I find a thermometer to check body fever and I was given three different locations (upstairs, downstairs etc.) where I can find a thermometer. I actually called this location before going there to buy a thermometer and was told they have thermometers ranging from 8$ to 80$. When I finally found the isle where the thermometers were, they only had the costly ones in stock. I had to buy a thermometer but the cashier/pharmacist DID NOT EVEN greet me before or after I bought the thermometer. I was shocked at the level of untrained staff Walmart has at this location. Either they are not paid well so they are not motivated to help customers OR they don't care about customers at all. I WOULD NOT RECOMMEND ANYONE TO GO TO THIS WALMART.

Over the course of my last 2 visits to 2 separate walmart locations in Victoria,BC I have experienced the worst from customer service staff (associates) at both locations. On the first visit at the Hillside location on February 19th I had 2 associates suddenly approach my daughter and I; start looking through our bags as we were cashing out and accuse us of not ringing in a tin of juice! The young woman associate deleted the item, then rang through for a 2nd time a tin of fruit, then was told that the item was there. She then rang through a tin of juice (that she deleted!). It was absurd and humiliating. She and her male counterpart were not communicating with us and were accusatory in their behaviour. This on an almost $200 order! And she deleted the item!

2nd experience at Walmart Uptown location. Had an associate (female) literally run up behind me after I rang in my order and asked if I wanted to give her a 5 star review, then she reached over and gave herself the 5 star review! Invasive and inappropriate behaviour.

Note: I'm a support worker who shops at Walmart at least 4 times per week for our agency and the clients I support. If their was another low cost option in Victoria I definitely would not be returning to Walmart.

I got scammed by their online chat support. They forced me to wait for 3 weeks and then the seller cancelled my order even tho I told Walmart 2 weeks prior that this would happen with this item cause I know it's out of stock in Canada, I was hoping Walmart had some remaining in stock.

Since Seller cancelled the order, "Walmart can't do anything about it" they kept pasting scripts saying that and that "they apologize and feel deeply sorry".
Pasting bs all along but I just wasted my 450$ and my 3 weeks of wait for an item I didn't get.
If you complain for longer they will just kick you out of the chat and ban you.
Wonderfull experience, I will never ever in my entire life buy anything else on Walmart website.
Stay away ladies and gents, don't waste your time and money if you don't wanna deal with the worst indian Care Customer Agents in the entire world, that I ever had to deal with at least (no racist but it feels even more like a scam now lol)
Hope this review helped you BEFORE you bought something on their website.
Cheers have a good day :)

I ordered a wallet for my wife and when I arrived in Canada, I was willing to wait for it to arrive but a third party cancelled it after I had waited for over a month for it!
Use Amazon!