Ed C.

I ordered 2 small Duracell batteries ($8.92 plus 5% tax) that showed there would be a shipping charge of $15.99 plus 5% tax. When talking with a person at Walmart.ca I asked is there anyway of removing the shipping charge and after the woman checked with someone else in her department she came back on the phone and said she could waive the shipping fees. I asked her if at the time of my actual online purchase if she could remove the shipping charge including taxes at that point. Her response was that I would have to include the shipping charge at the time of the online purchase and she then said that I would receive a credit on my credit card for the shipping charges including taxes with in 24 hours of my placing the order over the phone with Walmart.ca. I placed the order on November 21,2021 and at this date of December 4,2021 I have never received any credit on my original form of purchase period. I have talked with numerous Supervisors at Walmart Canada explains the whole situation to no avail and I have asked now 2 to speak with Managers at Walmart Canada but to date no one has returned my call. As I made it very clear on my first original phone call to Walmart Canada that If I had to pay $15.99 shipping charges on a $8.92 product that I would NEVER purchase this item. I was reassured that I would receive the shipping credit back to my original credit card again. This appears to me as being very misleading and fraudulent on Walmart Canada's part.