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How would you rate Walgreens?
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New Jersey
27 reviews
110 helpful votes
Follow Jolie B.
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Easy to use!
December 13, 2016

I get all of my medications through Walgreens. Their interface is very easy to use and they are very good about alerting me if there's an issue with one of my scripts.

The online part of the pharmacy runs well. The wait time at drop-off and pick-up in person... well, not so much. The one I go to on Rt 88 in Brick, NJ often has long lines both in the drive-through and inside and you sometimes are waiting 20 minutes just to pick up something that's ready or to drop off your paper script with them. They could use a bit more speed on the face-to-face end of things.

Date of experience: December 12, 2016
New York
1 review
1 helpful vote
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I had an issue with my got lodged $25 refund. So, finally I received double amount in-store credit. Solomon's decision! Well done! Just made new order and already got shipment confirmation. The issue is resolved. 5 stars!

Date of experience: January 28, 2016
New York
1 review
1 helpful vote
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Same as the other reviewers. Went with this company over my doctor, 1-800 and Walmart because of the "overnight" shipping as I was running out of contacts and needed a quick fix for plans over the weekend. I called customer service after 3 days to find out that they only mean someone, somewhere will do something the next day. I am on day 6 and still no contacts. Checked the tracker they gave me and it is sitting on a truck somewhere (some company called Lasership). I am so beyond pissed. Guess I should learn my lesson and stay with reputable companies who have been around a while. Can't speak for the quality of the lenses as god knows when i'll get them...

Date of experience: August 22, 2015
Virginia
2 reviews
2 helpful votes
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I LOVE DRUGSTORE.COM
August 10, 2015

My latest order was placed on 8/8/15 at 4:11 pm and received sometime on 8/10/15! I was at work so don't know the specific time delivered. It was an extensive order consisting of hair color, face toner, eyebrow pencils, lipstick and an assortment of other toiletries. Though there were probably 15 items, everything was accounted for, and plastic wrap had been placed over bottles containing hand lotion, foot lotion, the toner, and even the lipstick. The drugstore.com reliable service and speedy shipping are next to none. I am totally sold on purchasing online from this company and having the convenience of packages delivered to my door rather than going from store to store to get what I need. Thank you, drugstore.com.

Date of experience: August 10, 2015
Illinois
4 reviews
13 helpful votes
Follow Jasmine K.
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One of my favorite websites. I print photos, refill Rx meds, order otc drugs and make up stuff.
Online prescription meds refill service is super convenient.
For digital prints, make sure to look for coupon codes. You'll get a good discount!

- Jasmine

Date of experience: August 5, 2013
Maryland
3 reviews
3 helpful votes
Follow M L.
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Good prices on standard medicine cabinet drew me here, but they and sister site Beauty.com do stand by a color and satisfaction guarantee on cosmetics. I was surprised at the quick refund I received. Also, have a loyalty points for cash program.

Date of experience: July 21, 2015
Washington
2 reviews
2 helpful votes
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I live 23 miles from the closest Walgreens. So I always call before I make the drive into town to pick up my elderly mothers scripts. And no matter how much I voice my displeasure, they are never ready when promised. It's not like I have to wait 5-10 minutes, I always have to come back the next day because they don't have her medication in stock…. Every time!
I'm done with these clowns. Walmart will now get her business.

Date of experience: January 5, 2022
Utah
8 reviews
7 helpful votes
Follow Ron M.
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Used this site for years and I love them. Not a problem with anything. I've had product come damaged and I've documented the damage, called and they made it right without my documentation. Over the years I've seen their system encase creme products in extra "shrink"wrap so liquid products never cause problems. Hey, everything is comparable or better in price and shipping is free. I love it. I recommend it. Great place to shop oh and if you live in most states you don't even pay sales tax.

Date of experience: May 27, 2016
California
10 reviews
20 helpful votes
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Great experiences with this site! Lots of variety, easy to navigate web site, ships quickly. Also, I like the money back at the end of the month! I complained once because two items were damaged in shipping, and they sent me new ones immediately. Highly recommended!

Date of experience: July 20, 2011
Texas
2 reviews
18 helpful votes
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You may notice that Walgreens is always on the corner- in fact, a lot of major corners in every large to small metropolitan area- and often within eyeball distance to their main competitor- CVS.

Convenience is my only motivation to shop there, as I am often willing to forego discount prices elsewhere for the convenience of being able to drive only a few blocks to get what I need or want.

Walgreens drive-through pharmacy is also convenient, and better for me than having to walk-in just for a prescription, after having dental surgery and still bleeding or slobbering all over myself in public.

Date of experience: August 1, 2018
Texas
20 reviews
14 helpful votes
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Shampoo
October 4, 2016

In the last year, for varied reasons, both my daughters have changed shampoos six to eight times. For every different choice Walgreens was the place to shop. The selection is generous and the prices are competitive. They also carry almost any cosmetic a teenager can want!

Date of experience: October 4, 2016
Michigan
1 review
3 helpful votes
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Customer Service
May 12, 2022

I understand pharmacies have a lot of important things to do however, it seems that customer service at the Niles, Mi Walgreen is no longer a priority. Even if you order in advance you will wait in the store 2 hours

Date of experience: May 12, 2022
Illinois
1 review
1 helpful vote
Follow Drew V.
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Just placed an order for contacts on 1/22/15 and received them 48 hours later on 1/24/15 with standard shipping. Goods arrived as they were ordered. Sounds like other may have issues with service or speed of delivery, so if you needed your new contacts 'yesterday', you may want to use a more mainstream provider. However, my order was processed and delivered flawlessly, so want others to know it was a great deal for me.

Date of experience: January 24, 2015
South Carolina
6 reviews
19 helpful votes
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Walgreen is terrible!
December 14, 2021

One star is way too generous... just continuously terrible overall. Poor customer service, incorrect prescriptions, no one to take my call when calling in a prescription for a patient, late filling times on prescriptions... I wish someone would take over and fix things. Unfortunately, I think it's just too far gone. CHANGE PHARMACIES. There is no need to go through all of this every time you need a prescription. Plenty of other places who want to be helpful and do their job!

Date of experience: December 14, 2021
North Carolina
3 reviews
2 helpful votes
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For several years have used Walgreens for all my vaccinations and prescriptions, very accommodating. No more. They apparently have implemented a new business model based upon: "For every customer we lose, we'll get 5 new ones" Oh yeah? Color me gone. The "kiss my $#*!: attitudes of my local store don't work for me.

Date of experience: September 28, 2023
New Mexico
3 reviews
0 helpful votes
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In and out
August 24, 2023

When im in a hurry I can place an online order and its ready within 30 minutes. Most locations have the drive up area and wait time varies. Thing may cost a little more but there is never a hassle getting to items or in stock or in check out.

Date of experience: August 24, 2023
California
1 review
1 helpful vote
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Don't bother
January 24, 2014

Don't bother. I ordered a TON of stuff, only to have them ship me someone else's order. Mistakes happen, but the customer service was incompetent in their best moments. One week, two calls, and a couple emails, and the best they could do was offer a refund. Avoid this site.

Date of experience: January 24, 2014
New Jersey
9 reviews
10 helpful votes
Follow J W.
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They are the most disgusting, hypocritical and dishonest company ever! Their $35 free shipping is a brazen and thorough lie. Once you reach $35, it always says the item exceeds the total free shipping limit and it will automatically add the same shipping cost, if not more. It doesn't matter how light or small the extra item is. And they often have false deals, like this olive oil in clearance for example, if you add some in your cart and try to check out, it will always prompt a message saying you can't buy them regardless of the quantity. There's one time I ordered some toilet paper from them and it advertised one equals 4 regular rolls. I only realized it's a total lie when the item arrived. It's only like 25% larger than any other roll I've seen in my life at best. Their agents were so shameless that they just denied the issue when confronted with solid evidence. In addition, their app discount coupon never worked when I try to check out, no matter how hard or how much time I try.

Date of experience: January 3, 2024
Missouri
6 reviews
9 helpful votes
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I always use Walgreens as my pharmacy, because they're usually fairly nice people and it doesn't usually take too long to fill a prescription. I have stopped in there to grab one or two things on the shelf, but I think the prices are a little higher than going to another store. It is nice you can find these pharmacies in some bigger cities, because I had a hard time finding anything of the sort in certain major cities' downtown areas.

Date of experience: October 8, 2018
Texas
1 review
1 helpful vote
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Awesome customer service
January 17, 2018

The 3 different Walgreens in my area all have excellent service. I'm always greeted when I walk in and always asked if I need help looking for anything and if they do not have it, they will check their system for the closest Walgreens that does. I've never had a bad experience there and it is so much faster than larger shopping areas. Walgreens in Allen, TX are employed with great people who genuinely care about their customers.

Date of experience: January 17, 2018

Overview

Walgreens has a rating of 2.1 stars from 774 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
168
value
138
shipping
83
returns
70
quality
124
+28