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Saudi Arabia
11 reviews
31 helpful votes
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Exemplary service
September 17, 2015

Ever wish you didn't have to leave home to buy simple toiletries? Well, now you don't! This site sells every imaginable thing you would expect to find in a drug store and ships it right to your mailbox. I've used them for years and have always received exemplary service.

Date of experience: September 16, 2015
Virginia
3 reviews
7 helpful votes
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Always get it right.
April 17, 2015

I never have a problem with orders from Drugstore.com. They get it right the first time. I have been using them for several years. Usually my order arrives in two days, without priority shipping. Living in the country, I use online shopping a lot. Can always rely on Drugstore.com.

Date of experience: April 17, 2015
Colorado
1 review
1 helpful vote
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NO STRAIGHT ANSWERS...
September 2, 2015

After reading all the reviews about terrible wait times, I called, got vague answers like, "usually" that brand is in stock, and it will ship tomorrow if we can get verification today, and then after it ships it will go to overnight shipping... WHAT? It sounded like it ships from one place, then another? I asked over and over will I have it on Friday... no straight answer. I'll pay more somewhere else and rest assured.

Date of experience: September 2, 2015
Indiana
1 review
1 helpful vote
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Ordered from them a few times before, no problems, but last order was shipped to a prior home address from two years ago. When I called, the first CSR was rude and nasty. The next one suggested I try and go pick it up myself. I said no, send Fedex to get it, she said they would after 10 days. Two weeks later, no contacts, no refund. And no more of my business

Date of experience: May 19, 2017
Washington
1 review
1 helpful vote
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Made my little girl cry
December 8, 2022

Walgreens, so busy trying to push their credit cards that they even tried to have my 12 year old girl sign up for one of their crappy credit cards and after she said no five times she started to cry I will not be using Walgreens ever again

Date of experience: December 8, 2022
California
10 reviews
19 helpful votes
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I use this site often and have no bad things to say about it! I love the following: 1) great deals on everything all the time--especially beauty products, 2) minimum for free shipping is $25--pretty low in comparison to other sites, 3) reliable shipping. I have never had a problem. This has become my go-to site for my beauty needs.

Date of experience: April 5, 2014
Georgia
1 review
0 helpful votes
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Drugstore.com is a terrible mess. I placed an order and it disappeared into the abyss. Numerous attempts to contact the site by email and phone resulted in no explanation. Attempt to cancel the order elicited an email saying it could not be cancelled because it was already in process. Lots of excuses about using a new vendor. Seriously, stay away.

Date of experience: May 14, 2013
California
57 reviews
363 helpful votes
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I have had both good and bad experiences with vision direct. Once they did ship me the wrong lenses and I had to go without contacts for a week while waiting for the replacement shipment, but I will say that they were very fast and provided excellent service to remedy the situation. I think that is the most important thing when choosing an online store.

Date of experience: January 13, 2011
Kansas
2 reviews
0 helpful votes
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Pleasant Experience
February 24, 2015

One of the best online companies I have ever used. Prompt service, first and foremost. Wonderful and funny emails sent from order to receipt. I very rarely comment on service but you have surpassed any others.

Date of experience: February 24, 2015
New Jersey
1 review
0 helpful votes
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I've ordered from them for years. For most things their prices are better than in my local store. Recently their shipping price has gone up, and it seems that quite a few things are no longer available. I don't know if that means they are downsizing. I hope not, because my experience with them has been great!

Date of experience: February 13, 2013
Texas
1 review
1 helpful vote
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My simple order for some toothpaste went through just fine. A rare toothpaste that's been pretty hard to find recently. Bought enough for free shipping and got it 3 business days later. Good enough for me.

Date of experience: June 18, 2013
Florida
1 review
0 helpful votes
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Was good up to now
April 14, 2015

I am very disappointed. I have been buying from Drugstore.com/Beauty.com for some time.
Received a $10.00 off for Beauty.com today with my order. Attempted to use today, it was rejected.
Purchased the items from another site.

Date of experience: April 14, 2015
California
1 review
0 helpful votes
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Don't buy any makeup or cosmetics that you are not familiar with. If the color is wrong for you, they will charge the return fee which could be the cost of the item. Deceptive advertising. Never will shop at a Walgreens or drugstore.com again.

Date of experience: September 1, 2015
California
7 reviews
31 helpful votes
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Everyone is looking for new ways to save money. Here is your best bet... drugstore.com. You can pretty much order everything from prescriptions to toiletries and have it shipped for free and pay less than your local drug store. It takes time to set it all up but once you do you are on your way towards saving some serious money over time. It is little things like this that can add up and everyone needs that savings right now.

Date of experience: December 17, 2009
Illinois
1 review
0 helpful votes
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Run! Run! Run!
October 9, 2016

I ordered contacts from this site on 9/16/16.2 days later I get an email stating they can't fill my order because my prescription expires at the end if the year and my supply of contacts would go beyond that. I called my eye doctor and he verified that my prescription was still good and they agreed to fill my order. Now- almost a month later, I still have no contacts. Everytime I call they say they should be shipping out 'next week.' When I complain they say it's an issue with the supplier and they will upgrade me to overnight shipping when they do come in. I wish I had read the reviews on this company first. Don't be taken in by the cheaper prices. Get your contacts somewhere else! They are just awful.

Date of experience: October 9, 2016
Tennessee
14 reviews
12 helpful votes
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I don't know if Walgreens is individually owned or corporate but the one I go to is always very clean with professional and friendly staff. Their pharmacy is knowledgeable.

Their products are on the bit of expensive side, but if you are a member, there are great discounts of many items that makes it comparable to your local supermarket.

Date of experience: January 22, 2018
Colorado
1 review
0 helpful votes
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Im too out done
May 1, 2021

I have shopped at walgreens on N Marine drive in Chicago for years... This time im sick of it the customer service was not up to par the manger on shift was very rude when i was trying to ask where things were the team look like that was too busy to help me or do not want to be bothered. I had to wait almost ten mins for someone to come help me to get the things that i needed in the lock box and was taking forever to assist me. Then worst come to worst i had brought a milk from there one night and when i got home and check the date it was two weeks expired and my kids have gotten sick from it. I will never be shopping at walgreens on N Marine Drive ever again.

Date of experience: May 1, 2021
Georgia
1 review
1 helpful vote
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I ordered jelly beans with 2 day shipping on a Friday. So I was aware they were suppose to show up on Monday. But, they came Tuesday. Which I didn't mind, the only thing that bothered me is the packaging that seemed to be carelessly thrown together.

Date of experience: June 8, 2014
Texas
1 review
2 helpful votes
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The unreliable safety of china drugs has been well documented. Walgreens gave me drugs from China and would not refund my money about $ 250. I lost the money because I refuse to take drugs from China. Thats where I draw the line on products from China. I filed a complaint with Walgreens and they would not respond. This drug was not repackaged like most generic drugs. But with a little research on line you can find where your drugs were made. I started at Pharmacy Checker. Com
The last time I called Walgreens I was on hold so long that I drove to the store by the time they answered. They have become a faceless giant.

Date of experience: February 21, 2022
Virginia
1 review
0 helpful votes
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I ordered suntan spray and all the bottles came without the caps shrink wrapped like they are at the store and like the last two times I ordered from drugstore.com. Called customer service and she told me to call the manufacture because "she doesn't have the time to do that". Last purchase from them. Stay away if this is how they handle a possible tampering issue

Date of experience: October 8, 2014

Overview

Walgreens has a rating of 2.2 stars from 772 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walgreens most frequently mention customer service, next day and store manager. Walgreens ranks 2nd among Pharmacy sites.

service
165
value
135
shipping
81
returns
67
quality
121
+28