Fandango at Home (formerly VUDU)

Bought a few movies from this streaming service but can't stream them. Whether it's buffering or just won't play, it's pointless to even try. Don't bother contacting customer support. They won't respond to you and if they do, they invariably blame the problems on you (your device, your internet connection, your IP address associated with some dumb issue). There is no resolution and they don't care. Go through a different company and save your time and money.

"Contact customer support we are here to help" is an act in mindless insanity. They do not respond to email EVER! So your only option is to remain on terminal hold. What really drives you to utter mind blowing frustration is the money you have tied up in them, you cant do anything about it. You cant take your digital movies and go elsewhere. Sure you can use Movies Anywhere, but they don't have all the copy rights to every digital movie you own. Neither does Amazon. So they have you and your movies hostage. They don't have to respond to you, they can just sit back ignore you, drink their cup of coffee and laugh at all us fools who are sitting here pulling our hair out trying to reach someone to resolve our issue. Some digital master needs to start a streaming platform service that will allow you to transfer each and every movie you have purchased through VUDU and let them shut down.

I bought combo packs of several movies and only one of them allowed me to redeem it with iTunes. The others gave me a few options, the most reputable of which was Vudu, so I went that route. Now I can't watch my movies on anything but my laptop screen because "copyright" makes it not play on anything from my computer monitor to my TV. So I figured I could just play the file through a different player. Wrong again. Vudu uses some bizarre method of formatting that is incompatible with anything and impossible to isolate and use. Thanks Vudu, for robbing me of the movies I bought.

VUDU SUCKS! They are scam artists. They knowingly rent out movies that you can never watch because they buffer every three seconds. From the reviews I've read, their manager is extremely rude, so any attempts to get a refund would be fruitless. Everyone who has been ripped off by VUDU should get together in a class action lawsuit and go after them for their fraudulent business practices. By the time they've spent all their money in attorney's fees, and paying back all their victims money, they will have no choice but to close up shop.

Everything is good if everything goes right once something goes wrong or you need help don't expect to even receive an answer to your email for at least a week and a half. They are abysmal. I've been using Vudu since it was a set-top box that you had to pay for just to stream movies. I am done with Vudu. Fortunately the hundreds of movies that I bought from them are all digital and can be transferred to another service. I even send an email complaining and they sent me a generic response back not even acknowledging that I was upset with their customer service. Not even any humility as a company, I'm done.

I was OK with the site until I needed tech support and found out how horrible the support was. The thing that really rubbed me the wrong way is they are unapologetic about it as well. They know and don't care. A really bad signal. There are plenty of issues with the actual streaming as well, but I can be patient if I have good support. They send you this form letter after they give you a lame excuse for their failure or inability to fix an issue that the matter will be resolved in 72 hours if they don't hear back from you. All the little things they could have done to lessen the sting of poor service they don't and act as if they don't care. It is just painful to deal with these people.

Wonderful at first until a purchase I did yesterday at Walmart. Walmart and Vudu have a collaboration when you buy something from Walmart you should be able to watch your video instantly on both Walmart/Vudu or Vudu itself. Both company's have been giving me the run around and pointing their fingers at one another as to why I can't watch my purchased movies. Frankly this is ridiculous, I emailed proof of my purchase and a pictures showing Vudu that in fact I have bought the items and picture showing they have taken it out of my bank account and even a picture showing that it is suppose to be watched instantly. Why are they now dodging me and shoving me under the rug? It's because I guess a buyers satisfaction is not on their top priority list.

The site allows users to "download" digital copies so you can watch them offline... Well what they don't tell you is that all of the media is restricted and cannot be accessed without their app. Regardless of whether you are using the online app or the offline app, it rarely works. I purchased HD copies and could only watch them in standard definition. Even with the standard definition it continuously had problems. Worst purchase ever...

Their customer support is beyond terrible when it comes to gift cards. There was an error of $500 that was charged to my debit card. I contacted them within one minute of the purchase to try and fix the error. I have spoken to their customer service and they assured me that the gift card department knows of my refund request, yet no one has contacted me. This happened once before and they just don't respond. I will NEVER purchase gift cards from this company again! I'm sure to them $500 is no big deal, but to me it's huge. And apparently it is to them as well actually, since they refuse to give it up. This company will take your money and refuse to provide any assistance when an error occurs. Buyer beware!