Fandango at Home (formerly VUDU) Questions & Answers

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Here’s what consumers have asked with answers from Fandango at Home (formerly VUDU) staff and previous consumers.

10 questions answered
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Question:

Does the vudu staff ever really read or care about customer complaints?!

Answer:

Nope there crooks been that way for years...

By Jerry P.
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Question:

Do tv shows you buy on vudu have commercials?

Answer:

No, the ones you have to purchase do not contain commercials. Clearly he was not asking about the "free with ads" shows.

By Wesley W.
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Question:

I am unable to log in with my password i know it is correct as i wrote it down. i tried to reset my password. i put in the original and was told it was the same password so definitely correct first time. so i reset my password and tried again with the new one it again said i had used the wrong password. i want to log in today

Answer:

I would just stay away from vudu altogether. They are the worst company I have ever interacted with. I spent a lot of money on videos with them and I cannot watch any of them because the just buffer literally every 5 seconds and then I downloaded them through vudu to go and they won't play on there either. I keep getting a message that vudu cannot authenticate my account. I e-mailed customer services 3 times and have never received a response. I have wasted about $1000. 00 on movies that I cannot watch. I have started using amazon prime video and other sites as well and have no problems whatsoever. Just stay away from vudu they are just taking your money.

By Lisa J.
Question:

Will not accept credit card. says issuer system unavailable

Answer:

I have had nothing but problems with vudu. My opinion is just stay away and use another company. They are the worst. You will waste your money.

By Lisa J.
Question:

I'd like to know why you guys no long return emails quickly?

Answer:

Because with most of the digital movie sites all linking together they don't care. I made the mistake of consolidating my digital library into one spot (VUDU) and purchased the movies on VUDU that I had on other sites. Then they all started merging. Lucky me.

By James T.
Question:

I bought a tv show and its not work, what do i do?

Answer:

First, you check the code and make sure it is for Ultra Violet or VUDU. Many codes are for other sites. When you buy a code do so using Paypal because they guarantee the codes. The retailers do not. You must set up an account with both and connect them. Any movie you redeem on UV should appear in your VUDU account. If you still don't see it in your VUDU account call the person who supplied the code. They should give you a new one. If from a store, call the manufacturer listed on the UV code inside the DVD box(sony, lionsgate, warner Brothers, etc.). If it still does not work there are a host of reasons and they stem from your ISP to VUDU itself. I have found that the problems are varied.

By John H.
Question:

Why does vudu feel it's okay to be rude to thier customers and steal thier money?

Answer:

Because they are owned by Walmart and they sell a lot of movies in their store so they care more about selling movies than providing good service to their customers. And Walmart their owner of Vudi setup these terrible policies to steal money from good customers. Because noone in their right mind wants to buy movies anymore and movie industry is going downhill. It all started with Blockbuster going out of business. Now companies like Vudu think they have cornered the market but I hope a good company puts them out of business soon.

By Art L.
Question:

Hi. i was wondering why i don't get my library on vudu using roku. when i'm on my computer, i go to vudu and i can rent movies and well as see all the movies that are mine that i transferred over. however, on roku, using the vudu app, i cant

Answer:

No sure. I use Walmart.com to link my movies. Maybe that's a question for their support staff.

By Ann K.
Question:

Why does my vudu have trouble loading on my tablet when connected to wifi

Answer:

The android app for vudu is not too good, but if you gave a good wifi connection it should work. The issues I know of are related to very poor connections, where the vudu app can't decide if it wants to do "offline" or online mode. Can you be more specific about which tablet and the issue you're having?

By Mehmetcan K.

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