Vroom

We are 5 months into the process and are still having issues and can't get answers or anyone to call us back. We have contacted an attorney to hopefully get us somewhere. Noone knows what they are doing and everything is a lie. Took almost a month to get our vehicle delivered and that was after several broken promises and multiple contract screw ups. Thought once we had the vehicle our issues would be over but that was just the beginning. Never ever use this company to purchase a vehicle!

Although it took about a month for the entire process from start to finish, my car arrived on the day they promised. It was also exactly what I was expecting! No issues, CarFax report was great, runs great, and no issues with the car whats so ever. The ONLY problem is that my temporary tag is about to expire and I still havent received my registration but no big deal. I called them today, and they are sending out a new temp tag. They told me up front that it could take up to 12 weeks to get my permanent tag. I've only had my car a month so I was expecting it to take a while more.

I know many people only leave reviews when something bad happens so I just wanted to share my good experience. (SO FAR!)

Honestly, after test driving several of the same cars that were in my area, this one had lower miles and was way cheaper so I would do it again in a heartbeat! I was super nervous because of all the reviews but I dont have anything bad to say.

We received our vehicle and there was paint damage that was not disclosed in the sale. We took the vehicle to our mechanic 2 weeks after we received the vehicle and there was $3400 in repairs that needed to be done. These were mainly maintenance items that should have been done prior to the sale. Vroom sent an adjuster out to look at the vehicle and they said they would pay $250 towards the repairs. $250! We are out about $3000! Customer service was terrible. They pretty much told us too bad, car is yours now. Do not buy from Vroom. They want your money and that's it. Buyer beware! Don't get taken advantage of like we did.

I cancelled with Vroom on 22 March 2022, I was given a case # and was told I would receive my refund of several thousand dollars in 7 days. I have made 6 inquires since March and given the same story check is in the mail. I have yet to receive anything from Vroom. I'm a senior citizen and do not like the way I'm being treated, I worked hard for this money, I at least deserve an answer as to why this is taking so long. My last conversation with Vroom was on 26 May, was told I would have my refund in 72 hours confirmed by an email. Again, that has not happened. I feel like retaining an attorney and suing, this has put a lot of stress on me!

Vroom provides the worse customer service and they do not stand behind their time lines. My experience with them was not great. I received a car they supposedly inspected but had so many faults it had to go to the dealership shortly after receiving it. There is never a manager available to answer calls. This company needs a lawsuit put on them to be honest. Will never do business again with this company.

Okay - their right to you home shipping costs about what you'd pay if you Googled "auto transport." So you can buy from any reputable dealer and have it shipped to you. But before you can even get to that cost you have to register with Vroom on the website. From there, they start calling you - sort of like a regular sleazy car dealer and harassing you by phone. My advise - use a fake phone number, and a junk email address to register, then look around a the cars you like - and buy elsewhere. Nothing but a nice web design and some fancy TV advertising here.

This "hassle free buying experience" is anything but. After I found a car that interested me, and after I was approved (thanks for the credit pull on my report now) I was told that I could use a credit card to make the down payment on my vehicle. Just like any other dealership. No problem. I was told that the $500 hold on the car would be applied towards my down payment with the same card. After they had received my documents they told me that a credit card was not a payment option, and I would need to either wire them the money or send them a money order. When I asked why, I was transferred to Griselda from the "Financial Team" who offered me no other explanation than "that's just the way it is." I am a person who likes to understand the process I'm going through, and I don't feel like asking "why?" should be met with such a defensive attitude. Talk about a SCAM! Stay away from these complete morons.

Horrible communication! No one can help you! After waiting for an hour the phone just goes to post call survey and hangs up. They lost my VIN verification, but won't admit it! I even provided the tracking and signature and they just make a note in the system (that goes no where). Cannot get direct phone number or extension for anyone once the purchase if made. They will give you an email to a person once you complain enough, but the email will go unanswered.

I went to vroom to sell my 2019 Lexus and was initially a little skeptical. Long story short the process went seamlessly, I saw some of these reviews and was a bit apprehensive but glad I followed through. Keep in mind the number of cars vroom is moving in comparison to the number of negative reviews, it's a fraction. They did right by me, 5 stars all the way.

Worst experience I have ever had with any business. Stay far, FAR away! They picked up my trade-in with no prior notification, just showed up at my house, leaving me no car. Then missed the date/time delivery appointments that they set FIVE times. It's been four weeks and they have yet to issue a check to pay off my trade-in. I've called multiple times and have spent hours upon hours on hold. No one can give an answer and just passes you on. I just spent over 2 hours and 40 minutes on hold, and briefly talked to three separate representatives, who could do nothing but escalate a ticket. When I asked to speak to a supervisor, I was told customer service was going to be closing soon, so I would have to be called back tomorrow. I still have no answers and have made multiple calls over the last 12 days about this exact situation.

Vroom knowingly sold me a Jeep with different brands of tires on front and back, causing my transfer case, differential and axle to go out two weeks after delivery. Vroom will not pay for anything that happens to the car after the 7 days. NOTHING! Their 90-day-warranty is crap and won't cover anything because they say it's Vroom's fault. And my drivetrain warranty won't cover it because it was due to Vroom's having the different tires on the vehicle. $5500 to repair. Their customer service is the most horrible I have seen in my 52 years on this planet. You will never talk to the same person twice. Do not purchase a car from these people. You will regret it. My life has been turned completely upside down by purchasing a car from Vroom! Horrible, horrible, horrible people. I didn't deserve this in my life. SO UNFAIR.

Horrible experience I didn't even get the chance to buy a car without having a bad experience. I was at the bank waiting for them for over 4 hours and no call back! When I called back myself they hung on me 3 different times! Do not buy your car here or you will not be satisfied

I'd rather have my balls pounded flat with a wooden hammer than to buy from Vroom again. Hour long hold wait on phones and after 90 days still no title or registration and NO ONE seems to help or answer the phone after being put on hold. Buy local and be done in half a day or spend countless phone calls with different people and accomplish nothing.

Vroom is an unethical company. They flat lie. Delivery was 5 days late even though every day they promised the vehicle would arrive. Unable to speak to supervisory staff or even get a direct line or extension of one. No ability to problem solve. They really don't care after the contract is signed. Really a very unorganized and unethical company. Buyer beware

I bought a bmw 2018 from vroom and after not getting any delivery date I decided to cancel everything. I have paid everything but now when I am asking for my money back I just keep getting transferred to different departments only for them to hang up at the end. Can someone please tell me how do I get my refund? I am very worried right now.

We found a different car so we called and asked for a refund of our $500 deposit. We were told 2-3 days and we would see it in our bank account. It's been 6 days and the guy I called and asked about it hung up on me!
Not good! That seems crooked and shady to say the least!

Do not purchase a car from VROOM! Purchased my vehicle in March 4th 2022 still haven't received my title. I have spoken with over 15 people at a call center that all tell me that someone will reach out within 24-72 hours. They never do. I was originally told I would receive my title in 60 day and then 90 days and now it is 120 days. I have asked to speak to a manager/supervisor that is based in the US and have never been able to get someone to call me back. There isn't enough room in this box to go through how bad the customer service is with this company. The first part of the process was good and I had high hopes that the reviews were incorrect. I paid cash for the vehicle and received it within 5 days and received the tag and registration with in 30 days, but still no title. I will be turning this over to my attorney if I don't have a title in the next 30 days.