Vroom

Vroom appears to be effective at selling cars until payment is made. Once they receive payment customer service and communication cease. Been waiting over 6-weeks for my title. Contacting them accomplishes nothing other than spending a lot of time on hold as you are transferred from one rep to another. I did not believe this experience could be worse than dealing with a salesman but it certainly has been. Never again!

My 20,000 dollar SUV was delivered with bald tires, metal to metal brakes, black and warped rotators, etc. I paid for a full safety inspection and forwarded the results to vroom. No response, follow up or repairs. Now I'm posting online to get their attention. They respond to my posts to look good publicly and still no follow up on my claim 6 days later. Deceptive and fraudulent business…stay away!

What started on Jan 2nd is in limbo? The only follow up i get is when I call in. My error not sending the title with original docs. However once Sommer Jordan emailed me I fed ex'd the same day, signed for/delivered last Wed. I call Friday, a gentleman empathized saying he didn't know why its taking so long. When asked how to expedite, I'm informed I cannot. I posted direct messages to their social media platforms and nothing. I would expect more from a 30k purchase. They simply don't care

Purchased a car with Vroom because I wanted a specific model and they had it. The delivery of my car repetitively got delayed, it is now estimated to arrive a week past the original delivery date and I'm not holding my breath that it will actually be here. Customer support has not answered a single email I have sent them. I am extremely frustrated with this process and this company. In addition they insist they "have to" register your car for you so I can't choose my own plates. A small thing but again, annoying and disappointing. I will NEVER use Vroom again and do not recommend them to anyone.

The worst experience! I am still dealing with issues months later. It was all fine until I started the buying process. Price was good, it's what hooked me in and convinced me to use Vroom. After starting the buying process it turned into a headache.
Still haven't done the registration and plates. I do not recommend this company
They email me we will contact you I gave my phone number but they never called me
I hope I will get my plate :(

I used true car to find my truck and found it on Vroom. The communication was fine up until the time they received my money. They did email to tell me that my truck was in my area hub, after that there wasn't any communication except a FedEx with registration papers and dealer tag. No further communication was made.
I called to find out the date of delivery they told me the Wednesday coming. Waited did not arrive, called they said there was delay and-it would be Thursday by 11:00. It did not arrive and no call was made. I called and was told the truck was still at the hub. I was irritated and said I didn't pay that amount of money to be jerked around and maybe I needed to get a lawyer. About a half an hour later I received a call and was told my truck would arrive Friday, the next day, without fail. I was called at about 7:30 pm that same night and was asked by the delivery driver if I would like my truck that night. It was delivered.
My complaint is that after getting the money you are rather left in the dark when that is really the time you need communication.
I am taking it to my mechanic to get it checked but I'm sure it's fine and I am very happy with it.

I got an appraisal for my 2023 4-door Jeep Wrangler. Lifted with 35s, nice rims, all the bells and whistles. Only 4500 miles. I will not post here what I payed for it, but VROOM sent me an appraisal for $17,500. My wife, my friends have never laughed so hard. Thanks VROOM for providing us some entertainment value, at least. You guys are a JOKE!

I sold my car on Aug 5 th. Sent my title and signed contract back to them. Aug 6th got confirmation e-mail that car will be picked up. Today is Sep 15. Car still hasn't been picked up. Every day they lie and tell, it will be picked up in 24-48 hours. After 45 days, it still sitting in my drive way. They have the title. I can't even sell the car until these guys return by tithe. I will file a complaint with PA state attorney general. To get my title back.

6 months! Yes 6 months to get my title and registration! I literally covered up the car cause I could no longer get a temp tag. After endless calls and emails, I finally got the title and had to register it myself. I would never do business with them again and I implore you to go somewhere else. Worst experience ever!

To get things moving (Not that anything worked): Contact Vroom customer support, TX DMV and file a report, TX Attorney General and file a report, contact your finance company and refuse to make payments.

A Jeep I wanted was advertised as "available soon at $*******" for 6 weeks. Once available the price jumped to $*******. It had low miles and we liked it so I stupidly went ahead and put a deposit down. That was on May 28th and agreed to trade my current car plus finance the $1700 difference through Vroom.

I received the Fed ex paperwork the following week. It had the wrong city listed on the title and registration paperwork. It was also checked "not for pleasure". So I called and after 3 people and 50 minutes later, was told not to send anything in and to wait for a corrected packet. Two days later I called again asking where the Fed ex packet was. The lady told me it was still being updated but would mail out that night. It was never sent out. I called a few more times and was told it was still being updated. I sent a few emails and also sent an email to their feedback email they mention on this site. No response.
On June 8th I received a notice that since the $1700 I was financing was lower than their minimum, I could not go through their financing. Geez thanks for telling me after the hard hit on my A+ credit.
Finally on June 10th I called and asked about my updated packet and received the same answer as usual. So I told the rep to just cancel the transaction. I was sick of the run around. He blind transferred me to another rep who had no idea why I was calling. She looked at my account and said it was noted each time I called but no one did anything about it. She apologized and stated she could send it through that day and the updated packet would go out the next day. I said I would give it one more try.
One hour later, I received a notice that my deposit would be returned and the Jeep was re-listed.! Which was the best part of this experience. I'm glad it didn't work out. Who knows what else would have been screwed up after I sent my title in. This company seems to be understaffed and the staff they have does not seem to care about the customer.

This has been the worst car buying experience ever. Communication from this company was horrible, after the initial purchase I had to make all contact with them even when they required additional documents or such. Tagging the vehicle has been a nightmare and still isn't complete and at this point the taxes on the vehicle are late. Because of the experience I have had with this company I will never again buy from an online dealer.

Horrible communication! No one can help you! After waiting for an hour the phone just goes to post call survey and hangs up. They lost my VIN verification, but won't admit it! I even provided the tracking and signature and they just make a note in the system (that goes no where). Cannot get direct phone number or extension for anyone once the purchase if made. They will give you an email to a person once you complain enough, but the email will go unanswered.

Bought a car Nov 2. It is now January 25. No license plate. Both temp tags have expired. I cannot drive my $750 a month car without fear of being pulled over and arrested for no legal registration. Customer service has 45 minute hold times, then they transfer and hang up on you. I call daily and nobody can help. A nightmare. Stay away.

I sent an email to you about my car. If nothing is done about this situation I will file a civil lawsuit against this company. I was told by the mechanic that a check engine can be shut off and once it's driven for a while it will come back on. So that means Vroom sold me a faulty car and paid off my car in a hurry so I couldn't get it back. There's a 90 day warranty on my car covered my Vroom and they only want to fix the first problem. Tires and brakes should have been inspected and changed before the car was sold. I was sold a lemon and Florida have lemon laws for these types of problems. All I'm asking is to fix whatever problems this car has or I will be forced to file a lawsuit against this company for selling me a bad car. Most companies give 30 days or 1000 miles to see if you want the car. 7 days it's enough to address any issues the vehicle may have.

Yeah, please do yourself a favor and buy a car elsewhere. If you do have to buy a car from them, do not under any circumstances send them any money. You will never get your car. You will never get your refund. Don't believe me do a Google search how many articles have been written about people who were lied to, and deceived. I attached pictures below, proving that they took the money out of my account and never sent me a vehicle because they had sold it to somebody else after we signed a contract. Smh you just can't make this stuff up.

I bought a Tesla. Price was reasonable and appropriate. The delivery was made on a day when they were told we were not in town. The car was delivered dirty with undisclosed stains on seat and other defects. I requested compensation and it took them six weeks to respond after repeated emails and calls. They have still after 7 weeks not gotten me title to the car and are now extending temporary plate after I hounded them.
On the other hand, the car is great.

VROOM website says my contract was NOT APPROVED. They then threaten to relist my car if I don't pay.

Got a great price, basically everything they told me that would happen and how it happened was right on. I would have given them a five but when you call it seems they struggle to find the answer, they are very nice but I don't know how to explain it, in any case other than that and the car pick up being one week instead of 2-3 days like I thought they said everything else went great! Do exactly what they tell you to do as quickly as you can and it will be a smooth process.

No customer service that can be contacted. They ignore emails.
I. Beginning believe I will NEVER get my order!

Bought 2 cars totaling nearly $80k. One of them was so badly rusted my local dealer believes it was involved in a flood. I sent that one back and still waiting on my refund, but can't get a hold of anyone in the buy back team to verify whether it is coming or not (side note, the car is already listed for sale again!) The other car's temp tag is about to expire and Vroom has no idea where the registration paperwork is. When you email them, you get an automated response saying the mail box is not monitored. When you call, you sit on hold until they route you to voicemail, and they do not respond to messages. It is amazing they are in business at all, let alone publicly traded.

Bought vehicle in October and not to bad of a process, until…. They get your money. Got my temp tags but it expired in 12-22 and now it's 12/27. After at least 4 calls, multiple emails I'm still waiting on another set of temp tags, let alone my actual ones (CA). Love the vehicle but hate incompetent reps who pretty lie in trying to help you. I'm now chatting with their social media people on trying to get a resolution. Won't hold my breath.

The process of buying the car was the only thing that went well - with the exception of them needing payment within 24 hours of the agreement. If you need to arrange financing - that can't happen. When i received the car - i had to immediately put air in one of the tires. It turned out that the tire had a leak and would need to be replaced. Once i washed the car - i discovered several deep scratches on the 2019 care with 10k miles. I raised this issue with Vroom and their position was that this was normal wear and tear. I also noticed that the front wheel covers had been taken off and not replaced properly. Net / Net - they agreed to pay for new tires but wouldn't do anything else about the rest of the damages. Now i'm fighting to get the title done correctly (need a paper title in my state - which is not their standard).
I might have saved a little money on the transaction - but i'll never to business with these guys again.

Absolute Scammers! Horrible customer service! They answer the phone to transfer to another line that never answer or return calls or emails. Purchased my car from them 2 weeks ago, inside was filthy, outside with others imperfections that they don't tell you or show you in pictures. Now I'm still dealing with vroom trying to contact them daily because I open a ticket for issues about the car and my vehicle has yet to be registered and I don't receive the title yet, our temporary tags is going to expired. Stay away! Don't waste your money! Go to anyone else..