Vroom

I am in middle of buying from VROOM and its embarrassing to watch these folks stumble around with no answers on how to fix a contract with miscalculated sales tax. Top it off with - trying to talk to anyone that knows what is going on and how to fix it during a contract expiration date looming.

I want this to be over but the have me due to the non-refundable $250 deposit. I want out - beware of the gotcha!\

I've had to clear my schedule on three separate occasions now because my delivery date keeps getting postponed and Vroom does not notify me. Each time, I had to call Vroom in the afternoon in search of delivery details because I had received none, only to for them to respond with how they're "happy to let me know the car is coming on a different date". This is ridiculous. When I asked the spokesperson if there was a number she could give me or someone else I could talk to to remedy the situation, she said the best she could do was "note down my experience". Car did finally arrive on the fourth day, but was unwashed/cleaned when it was delivered.

I had no delivery problems other that they arrived a day before my scheduled delivery. Lucky I was home. Upon delivery I noticed a tire was extremely low. Turned out it had a cracked rim replacement cost $788. Vroom actually paid for it. Now keep in mind this was within the 1st 7 days. It's July in the desert and finally we get a sprinkle and what do you know my wipers don't work. Check fuses look good. I'm now concerned. But it's after 7 days. Post sale support after 7 days is nonexistent.

Purchased a car with Vroom because I wanted a specific model and they had it. The delivery of my car repetitively got delayed, it is now estimated to arrive a week past the original delivery date and I'm not holding my breath that it will actually be here. Customer support has not answered a single email I have sent them. I am extremely frustrated with this process and this company. In addition they insist they "have to" register your car for you so I can't choose my own plates. A small thing but again, annoying and disappointing. I will NEVER use Vroom again and do not recommend them to anyone.

I was selling my wife's car as she can no longer drive because of dementia and I had just made a three year lease deal on a car for me before we found out about the dementia. If not for the lease deal already in place, I would not have sold my wife's car. My local dealers and Kelley Blue Book all gave me a low ball price, even after haggling. Vroom offered me $2500 more without haggling. Their staff was very helpful, knowledgeable and professional. The sale wen off without a hitch and I was sent a check by FedEx within 24 hours of my car being picked up.
I am extremely satisfied with my experience selling my car. I cannot speak about buying a car, as I only sold one to Vroom. Any reviews should be categorized by buying, selling, trading, etc. so people who are looking for info concerning their situation could look up the reviews covering their particular situation. Only fair!

Got a great price, basically everything they told me that would happen and how it happened was right on. I would have given them a five but when you call it seems they struggle to find the answer, they are very nice but I don't know how to explain it, in any case other than that and the car pick up being one week instead of 2-3 days like I thought they said everything else went great! Do exactly what they tell you to do as quickly as you can and it will be a smooth process.

My purchase experience with Vroom went well. Everything as promised. Easy procedure. However, when purchasing my car tag, I noticed that the amount of the license and registration fees charged on my contract was about $200 more than the actual amount of the license and registration charged by the tax collector's office. I have contacted Vroom on 3 or 4 ( I lost count) separate occasions concerning this matter, but am always told that someone in license and registration will contact me. I was told that they contract out the license and registration process to another company and must check with them concerning the matter. But, I am tired of waiting for a resolution

I used true car to find my truck and found it on Vroom. The communication was fine up until the time they received my money. They did email to tell me that my truck was in my area hub, after that there wasn't any communication except a FedEx with registration papers and dealer tag. No further communication was made.
I called to find out the date of delivery they told me the Wednesday coming. Waited did not arrive, called they said there was delay and-it would be Thursday by 11:00. It did not arrive and no call was made. I called and was told the truck was still at the hub. I was irritated and said I didn't pay that amount of money to be jerked around and maybe I needed to get a lawyer. About a half an hour later I received a call and was told my truck would arrive Friday, the next day, without fail. I was called at about 7:30 pm that same night and was asked by the delivery driver if I would like my truck that night. It was delivered.
My complaint is that after getting the money you are rather left in the dark when that is really the time you need communication.
I am taking it to my mechanic to get it checked but I'm sure it's fine and I am very happy with it.

I'm not sure why there's so many negative reviews, I'm really glad I didn't listen to you whiners. Great experience from beginning to end, the car is beautiful and completely 100% clean on the inside, every crevice. New tires too. Arrived at the exact time down to the minute they estimated, took 3 days (located in SC). The car runs perfectly, everything was incredibly simple and they called me to follow up that everything was good to go. Don't let this website scare you from this company, great job Vroom!

God only knows how much it costs me to pay for this car that vroom sold me as if it had no accident and supposedly guaranteed by carfax of no problem only scratches and the rubber on the door is glued with superglue but when I put it against the sun I looked at the door had another color that obviously is not the original door I was so disappointed in these people who cheat good people! Please do not buy with this company they are not honest they sell you cars in bad condition and then they do not answer the phones, hopefully they will sue them and comply with all the damage they have committed!

This has been the worst car buying experience ever. Communication from this company was horrible, after the initial purchase I had to make all contact with them even when they required additional documents or such. Tagging the vehicle has been a nightmare and still isn't complete and at this point the taxes on the vehicle are late. Because of the experience I have had with this company I will never again buy from an online dealer.

No communication or answers to explain or correct numbers not matching on different pages of paperwork sent via email. No return calls - you must initiate all contacts - and wait while be shuffled off to another clueless associate. The sales agent who sets up the sale magically disappears once the deposit is sent. OH - and deposit is not refundable even when they have made mistakes and ignored your attempts to get it corrected! Must say it was better to lose the deposit then send full amount for purchasing something when not certain what vehicle you are actually purchasing! We stop short of saying they are fraudulent, but that is the only word that can be applied after our experience. I would advise anyone considering buying from Vroom to reconsider or expect LONG waits, both for emails, calls, instructions and perhaps the vehicle you wished to purchase. Buyer beware!

Run away go buy local! Still waiting 6 months to get tags and registration. They don't care about you once they get the money. No contact with not one person for 2 weeks! I'm paying for a car that I can't even drive!

Stay away from Vroom. They did not get me a vehicle even with great credit. Then they kept my down payment and would make up stories about why I never got it back.

DO NOT trust this company. Worst possible car buying experience ever! No One r we returns your calls. Pushy. No salesman is ever available. They lie about financing. Add on every little thing. Bought locally for the same price. $$ looks good at first but they increase the price by $8000. Not worth it! Save your time and money and go else where.