Diane Q.

I used true car to find my truck and found it on Vroom. The communication was fine up until the time they received my money. They did email to tell me that my truck was in my area hub, after that there wasn't any communication except a FedEx with registration papers and dealer tag. No further communication was made.
I called to find out the date of delivery they told me the Wednesday coming. Waited did not arrive, called they said there was delay and-it would be Thursday by 11:00. It did not arrive and no call was made. I called and was told the truck was still at the hub. I was irritated and said I didn't pay that amount of money to be jerked around and maybe I needed to get a lawyer. About a half an hour later I received a call and was told my truck would arrive Friday, the next day, without fail. I was called at about 7:30 pm that same night and was asked by the delivery driver if I would like my truck that night. It was delivered.
My complaint is that after getting the money you are rather left in the dark when that is really the time you need communication.
I am taking it to my mechanic to get it checked but I'm sure it's fine and I am very happy with it.