Vroom

Horrible experience. I purchased a Mercedes 3 weeks ago and was told it was going to be delivered between 7/8 & 7/12. On 7/11 I called for an update and they said the carrier carrying 9 other vehicles had broken down 1000 miles away. No communication about this was received. I received daily phone calls from Vroom stating the driver wold update me. No calls were received. On 7/17 I get a call from the driver stating I could pick the car up from him he was 15 minutes away. Or he would deliver it in 2 days.

My experience with Vroom has been the single worst purchasing process I have ever gone through. First, I was asked not to use their online flow and then complete the purchase through a salesperson on the phone. The urged me that it was way easier and more efficient. Not only was it not easier, but it took over 1.5 hours and the salesperson screwed up the information and we had to go through it again.

After finally finishing the contract signature and sending they money, there has been virtually no communication from Vroom. They don't respond to emails, and have provided no status update on when my car is being delivered, or any tangible tracking information. I call and there is basically no one answering the phones. I would have much rather gone to a dealership to avoid this customer service experience.

My husband bought a car on vroom last year. First, they kept changing the delivery date. Then, the gentleman who delivered the vehicle was rude. Fast forward a year and we have to renew our tag and we CANT because vroom can't contact the third party who has our title to fix it. Now, I'm here with three kids, a car with expired tags, and now I'm looking at late Fees on top of all this at no fault of our own. Just go to a local dealer and do it yourself. It's less of a headache. They say they will have it done by end of day today (4/25/22) but considering we put in a work ticket a WEEK ago, I'm not holding my breath.

The best thing about my whole experience was my delivery driver "Chris". He made the whole experience well worth it! Educated me on my new ride with so much knowledge. My paperwork and trade in was hassle free. Everything was a great experience overall. A huge thank you to the customer service rep and my delivery drivers, Mrs. LA Reed and Chris Cary... Thanks!

I told them I had my own financing, but they ran me through their finance people instead. After a week of the runaround, I finally got someone to use my financing on the deal. Thought I was good, but I was wrong. Now they keep asking for more info even though I've sent it 3 times already. They insist on having my social security card, but won't except it since it's laminated. Claim they can't verify my identity without it. They refuse to do the deal without it now and plan to keep my deposit. Worst company I have ever done business with. They do this on purpose, hoping you just walk away. What a POS company

As I said in the title, good prices, great selection, I really like the car I bought from them. It was just like they described it, The price I paid was more than fair, however, when it comes down to getting me a tag and title, not so much. I called them at leat 4 times to let them know that the paper tag was about to expire and got different answers from everyone I talked too. The tag expires tomorrow so what did they do (after a lot of explaining on my part), they emailed another paper tag!
I would suggest that if you want to purchase a car over the internet, that you go to Carvana, or one of the other internet dealers.

I dont know what is happening to companies these days. They simply do not care about the customer. Customer service is terrible. You cant reach anyone by chat or email. Yo can only call and hold forever to wait to speak to someone that you cannot understand. My vehicle showed up after 2 months with a cracked windshield and a 30 day battery both of which i had to pay for out of pocket plus who ever cleaned it left an inch of water on the floorboard and it soured. Also I even had to come out of pocket to pay their penalty fee on the tag!

Took my non-refundable deposit and for all documentation provided them I got fed up with dealing with emails back and forth just go down the street and buy a car do not mess with these people straight garbage

I have never dealt with a company that's so lost in their own system. I've had to call them multiple times getting the same runaround answer that equals two Vroom hasn't moved or done a thing on the issue. It's been a nightmare since the down payment was given to them and now five months later still waiting for them to submit the paperwork to the DMV. Vroom sent me an email saying they had done their job and sent everything to the DMV, I called the DMV and they said they haven't received anything from Vroom. Here we go again another web of lies from Vroom. What a nightmare trust me when I say go to Carvana not Vroom.
Additional info: email the below link to file a complaint.
Also call your loan bank and get them involved since they require your car to be properly registered. https://txdmv.secure.force.com/Complaint/

The buying and selling experience is great! Their delivery person was very friendly and professional. They paid me fairly for my trade in and I was happy and excited! My vehicle was even better than the pictures showed! However, after uploading my documents multiple times I am still waiting on my tags and registration! I have made 7 car payments and all they say is my documents have been sent in and are in the hands of our 3rd party vendor. It's such a shame they started off so strong and are ending so badly. I will never use them again.

The sale process up to wiring full payment for the car was super fast and responsible, but once payment was made, there was pin drop silence. Numbers are all call center people that have no idea of what is happening, after escalating to a sales manager, there has been constant run-around and excuses and the latest has been additional repairs they are doing... but still 3 weeks in the car has not been shipped! Is this a SCAM to hold money from people without interest?

The offer me a price for my Suv. We do a 3 way call with my bank loan representative, Vroom Representative and my self. They agree I go to my bank and pay the diference I owed. They make me notarized my signature. Then 2 days later they say that I still owed money, that price may change. I cancel them. Because offer was expired. They wanted my time 5 days. Do not do business with them.

4 doors do not lock, oil leak, rear wiper broken, codes showing for the radio, seats and doors and needs front brakes. They are offering for me to have the van fixed and reimburse for the repairs when they should have been aware of the issues and made sure they were selling a good vehicle. Now I have to spend my time getting it fixed or loose money having it sent back. Very disappointed!

I don't even know where to begin! Started this process two months ago I still don't have my car yet. Customer service is the absolute worst! They are not able to answer a question that is not in their flip chart. So thier only response is to put you on hold. This could last as much as an hour and a half. During which time you'll get to listen to Beethoven over and over and over again. Unfortunately for me I was too far down this rabbit hole to get out before I realized what was going on. Bottom line, I can't speak for all online car companies, but as far as vroom goes. Stay as far away for them as you can!

Unfortunately I did not see these reviews before purchasing my car from vroom. Yes they may be a few thousand less then other dealerships but it is not worth it. The stress and anxiety I've had the past couple of weeks is not worth it. I would rather pay more for a positive and peaceful car experience then this headache of a purchase. Two weeks and I still don't have my car, no one answers the phones, no one knows anything. You keep being transferred - complete incompetence about the contract and everything. Stay away... don't do it! So disappointed and was so excited about this purchase and I'm already regretting it and haven't even received the car yet.

We are 5 months into the process and are still having issues and can't get answers or anyone to call us back. We have contacted an attorney to hopefully get us somewhere. Noone knows what they are doing and everything is a lie. Took almost a month to get our vehicle delivered and that was after several broken promises and multiple contract screw ups. Thought once we had the vehicle our issues would be over but that was just the beginning. Never ever use this company to purchase a vehicle!