I dont know what is happening to companies these days. They simply do not care about the customer. Customer service is terrible. You cant reach anyone by chat or email. Yo can only call and hold forever to wait to speak to someone that you cannot understand. My vehicle showed up after 2 months with a cracked windshield and a 30 day battery both of which i had to pay for out of pocket plus who ever cleaned it left an inch of water on the floorboard and it soured. Also I even had to come out of pocket to pay their penalty fee on the tag!