VRBOReviews 1,999

We are innkeepers who have been listed with bed and breakfast.com for prob 15 years. Their new business model of only allowing you to list your B&B if you book through them -so they can take a whopping 18 % - is outrageous. I am not the only B&B jumping ship. Whoever thought this a good and fair idea for the innkeepers is incredibly mistaken. Makes me so angry when companies change things in favor of them making the most money possible and dont care about how it impacts longstanding customers... and we are in the hospitality business. How ironic.

Tried to rent a vacation home from VRBO. Got denied because the owner said the property wasn't available. Went through this 3 times before we realized VRBO is a scam!

I am a property owner and over the last six or seven years enjoyed my relationship with VRBO. But that is no longer the case. In 2017, VRBO changed its web site and formats... properties that were in a unique or historic location are now blended into the entire county with thousands of other listings. VRBO now takes commissions out of the rentals in addition to the lump sum you paid at the outset for Owner's listings. VRBO also gouges with excessive fees for use of a credit card, holds back on payments until long after the guest has vacated the rental property. Resolving issues with their personnel takes hours... they must be minimum paid service employees, not properly trained or sub contracted globally. I have used a property manager for my rentals for 15 years... she has encountered nothing but problems with them. VRBO personnel don't seem to be able to distinguish between a property owner and a property manager. My advice to any person renting their property thru web browsers is seek another company for your rentals... Airbnb, Booking.com etc. Read the warnings by other clients... and do not do business with this outfit.

VRBO now has taken over control of owners properties and charges potential renters a large fee. As an owner you can no longer speak directly with your renter. You can no longer accept personal checks from renters or use PayPal. Renters must give their credit card to even send a request to an owner. Find a way to google a property and contact the owner directly. I hope all owners flee VBRO and they are left with Expedia hotels and other garbage place.

As an owner of a rental property we paid for a year subscription. VRBO cancelled our listings because we refused to charge guests a service fee of $75 per rental. We felt this was unfair to our guests. As a result VRBO deactivated our listing and when we called to finalize the deletion of our listing they told us they would not refund us the years subscription ($597) that we had paid in advance even though they deactivated our account and we only used 5 month sof their service.

This site is a gateway to FRAUD. We looked up a property and made a inquiry. The "Owner" responded that it was available and to wire the money because... We did so and he acknowledged receipt but the promised confirmation never showed up. Then we were contacted by the bank who informed us the account was suspicious and they suspected bank fraud. We contacted the "Owner" who played games. We then contacted the Homeaway "Investigative team". There are simply no words to describe the moronic, insipid responses from the imbeciles with whom I was forced to deal with for over an hour. Their conclusion was that the site was fine and it was our fault for following his instructions. Despite knowing that "Michael Rosvold" in Lahaina is a fake and a thief the site remains up and ready to defraud another unwitting customer of thousands of dollars. Doubtless there are tens of thousands of phony listings on their site. I drove by their "World Headquarters" in Austin. It appears to be a former gas station. This company is a joke. DO NOT DEAL WITH THEM!
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If you're looking to get frustrated pretty quickly, head over to VRBO or HomeAway. I tried to book at house everyday for a week straight on both sites and kept getting an error message about "pricing has changed - please double check before proceeding".

I JUST WANT TO GIVE YOU MONEY. It shouldn't be this hard.

After double, triple, quadruple checking, it still wouldn't let me book. I emailed twice (on both sites) without receiving a response. I later called, where their non-U.S. Call center attempted to book for me online. After 20 minutes, they realized they were having the same issue as me and suggested I contact the owner, but didn't give instructions on how to do so. Just a miserable experience - I feel bad for any home owner attempting to rent on either site.

Needless to say, I went to AirBnB and booked the same house, $40 cheaper, with no $500 deposit, in less than 2 minutes. Thank. God.

We used VRBO for 5 years but we cancelled this year. We paid $499 a year and we did have good results. But now they want to charge the renter 8%-15% which is alot of money... And, they want to do direct deposit to my bank account---which means they can reverse payments as well--which I won't agree to. Worst thing, I can not screen the renters. I am a realtor and I screen renters for the vacation weeks and I have them sign my lease to protect me. Now with VRBO I can't even speak to the renter. I am going to use www.vrconnection.com to start as they are only $200 a year as well as some other sites. VRBO was great, but not anymore as people are leaving them in large groups.

We have used VRBO for 5 years now and it has been going downhill fast! We will be moving our listing to Airbnb or another option. The rates continue to increase and you get nothing other then your listing. We found out today, our listing doesn't appear if someone searching enters dates. We were told by VRBO that is because we have not updated our calander in the last 60 days. (There was no need to update it) We were never told this needed to be done every 60 days and she said it is listed in VRBO's terms and conditions...? Who reads all of that? We only rent our unit during the winter months. We have not received one inquiry for next year, now we know why! Also, if we want to continue our listing with VRBO they need to manage/receive the money and then in turn deposit it in our checking account... no thank you! If you do use VRBO... Beware!