VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Terrible company... bought tickets and company cancelled them then put a hold on my credit card for 2000 dollars for 5 days which then i was unable to buy tickets else where with that card and missed the show! No help from customer service and would not get a supervisor on the phone... worst experience ever
Was having issues with the website accepting my credit card so I called in and the Customer Service Rep (Pamela) did a great job of getting me squared away.
Great customer service from Rene! Quick and fast. Thank you for your helping with my problem of buying tickets since I was having great difficulty via the internet.
I was having problems with the address validation while ordering my tickets online. I called customer service and had a great experience. Brady was professional and helpful and as always a good experience ordering tickets thru vivid seats. Thanks!
Was very pleased with how easy the web-site functioned, but I had a single question so I called Vivid direct and spoke with James. James was so efficient and friendly that I decided just to order my tickets over the phone thru him. I have used Vivid before and have had no problems, that is why I returned to their site.
After having difficulty with my address matching the credit card, Stephen was a great help. He was knowledgeable and patient. An excellent experience.
Jake was incredibly helpful and patient. The website wasn't clear on what was provided with the parking tickets (location, privileges, etc.) and he explained it thoroughly.
My first visit last month everything went very smooth, so I decided to return, but this one sucked, lots of confusion. Don't want to deal with that guy again.
Mike, was extremely patient and sensitive to my needs and concerns. End result, A sale of 2 Penguins Hockey tickets.
This was my first time using this particular website. I'll be honest I nervous on purchasing tickets through the website only because I was not familiar with your company operates. I decided to call and I spoke with your representative name Milo Rodriguez. He showed me great customer service and was able to answer all my questions with ease. Milo made feel that vividseat will be able to take care of me no problems. I will most definitely be back to purchase tickets through vividseat.
I called the vivid seats 866 number on June 22nd to order 3 tickets for the Yankees O's doubleheader on July 9th. The Rep I spoke to was Alex. The call was very pleasant and it moved along at a nice pace. Alex is an wonderful rep for your company. When I had a few inquiries on the purchase he supplied me with the answers and details that made me comfortable with the purchase of the tickets through Vivid Seats. I am a new customer and very satisfied with your process and staff. In grading Alex, I would recommend an A+. He is a fine gentleman in your organization. Good luck in the future.
Vivid Seat make it real easy to purchase tickets no problems, i tell everyone about this app cant go wrong with it & also that theres always someone on the other end of the phone line to answer your questions or to help you purchase tickets
Nice polite young man with manners a rare find. He deserves a gold star! He helped me get great seats and helped me get a parking pass. Hes a keeper.
Excellent and informed service. I will call this agent for my next ticket needs. Thank you for your assistance.
Our seats were $230 for 3 seats. Row B on the balcony. Row A always leans forward to see the performers because they go to the front of the stage. When this happens the site line of row B is obstructed. I never could see the the performers. Only the backs of heads. Talent should refrain from going upfront or Row B should be stated as an obstructed view with a lower price.
Nick was very attentive in getting my tickets since it was a credit purchase & was something I couldn't do online. Thanks for all your help Nick
Representative was very knowledgeable and helpful. Mike answered all questions and gave me the tickets that I needed to have a good experience at the event
It's better to talk to a person (Adam) Some reason my credit card was not approved on the first and 2nd tries online. So i called the office and got through with very little delay. The transaction was quick and easy. Go Yankees!
I am a first time visitor to this site. Tyler was my rep and he was very professional and courteous. I will use you guys again in the future
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members