VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Justin ext. 2606 was very helpful and extremely professional. He answered all my questions and took his time with me as this was my first time using vivid seats. Great experience! Thanks Much!
James Adkins
After trying to purchase baseball tickets online & problems submitting an order with info less than a month old, I called direct and got excellent service from two young men to complete my desired order & clearing up tech problems. Would recommend Vivid Seats, but may want to use an old fashion phone call!
Tickets are always expensive, but telephone service is good.
Previously I bought tickets that turned out to be double-sold. Vivid refunded the cost and gave us a $200 store credit - Can't beat that for customer service!
Nick ext. 2724 helped me and did everything I needed him to do without a problem and I was able to purchase tickets within less than 5 minutes. I intend on purchasing tickets with him in the near future.
Ive worked with Vivid seats reps before who were no help at all and I was not looking forward to calling in but James changed that and was super helpful.
I had talked to Angel on the phone and he was very helpful. He had a clear voice and was very respectful which is rare to find these days with on call operators so i appreciate his help.
I had a lot of trouble with the website (the website wouldn't let me type my card number in to finalize my purchase). But when I called, I was greeted by a wonderful employee named Alex (ext. 2740) who helped me so much! He made everything so easy and clear. Definitely a VERY positive experience with the employee I spoke to over the phone who took my ticket order. I wish the website had worked, but the help I received after was phenomenal.
Mobile site is strange! I typed in what I wanted (Cleveland Indians) it popped up I clicked and it had apparently changed to the closest even in Chicago... it's a Chicago based company. So i ended up having to buy another ticket. I tried it several times after the initial mistake. I called the company. They told me too bad. I could sell the ticket I had with them. For a 10% commission. I wanted a promo code or something. It took over 50 minutes ( standing at the gate with 5 kids) to get it fixed. By then my ticket was gone. Beware.
Alex was very helpful with getting our parking pass and looked around to help us fine the best deal closest to the park for our Fathers Day adventure to Suntrust Park. I appreciate his attentiveness and kindness.
Michael at ext. 2055 is an amazing customer service representative... He helped me through the process of purchasing tickets for a concert and set my mind at ease with my concerns with purchasing tickets through a third party vendor.
Spoke to a really friendly guy, Johnny! Super helpful and accommodating! Johnny even called me a bit later to make sure I got everything sent to my email and made sure everything was correct and I was satisfied. Johnny made it super easy! Thank you Johnny!
This was my first time using vivid seats and it was super easy and the staff was incredibly helpful. I will definitely be using vivid seats again
Had great customer service. And lover ordering from here. Great team members. There always making my day and making sure that there customers are always happy
I have never heard of vividtickets.com and I was a bit skeptical about buying here. However, when I spoke the young man (Knute) who assisted me on the phone, he was knowledgeable of the different concert halls, he gave me honest feedback about the seats I was interested in (he recommended the least expensive since the difference in distance to the stage was insignificant). I really appreciated his honest perspective.
I thought the processing fee of $82 per ticket was a bit high.
Thank you,
Claudia P. Morgan
I've spoke with many customer service reps over the years. The lady in Chicago who helped me purchase my Dwight Yoakam tickets this evening was without doubt the finest example of what a Grade A call center person should exemplify
Wished to buy tickets for the US Golf Open for the same day as I called. Agent was informative and able to obtain the tickets immediately. Very knowledgeable and I was confident that I'd be able to obtain them as she described. Even received a call from the person onsite verifying what time I would be there to assure the tickets were ready at the "Will Call" window, which they were.
I'm not a Nascar fan, but my husband is a die heart fan! I called Vividseats.com Spoke with a lovely young man name Justin 2606. He helped me find affordable yet good seats for my husband and son-in-law to enjoy themselves. THANKS JUSTIN
First time going through Vivid Seats I had a great experience and will definitely use Vivid Seats again the guy that helped me make the whole process easy and quick t
The gentleman that helped me went out of his way to call the seller and make sure the tickets were correct. I am highly satisfied and will refer all my friends family and clients to your app/website
Just tried to purchase two tickets online and my card was declined by you so I called your 800 number and purchased two tickets for a total of $398 using my card. I immediately then got an email from you saying " You didn't complete your online purchase and if you do so now you will get $20 off the ticket price". I get this at the same time I get an email confirmation from you for my phone purchase. I should get the $20 off my purchase for all of the aggravation! The only bright spot in this transaction was Nick at Ext. 2802 who was quickly efficient. Your online service was time consuming and frustrating. I earned the $20 refund!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members