VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I had a unique situation the app could not fix, so I looked up the number & called, I was transferred to Jake & he did an outstanding job! He calmed the situation, worked with me, showed patience, compassion & professionalism & in the end I got everything I needed! Great job, Jake!
Daniel was great. Knew exactly what tickets I wanted and gave me a great price! This was so much easier than trying to order online.
He was very helpful and friendly, and made the process of ordering tickets smooth. I had trouble ordering tickets online and he was able to answer questions and help me buy tickets.
Like all these third party ticket selling websites their handling fees are excessive. Wish I could buy directly from the venue and avoid going through these third party sites. I do have to say the agent was very nice and helpful.
My experience is always great and the customer service people are very helpful. The guy that I talk to today KNUTE was great. Very polite, very resourceful, and very quick with my order. Also, I got a great price on my tickets today
Daniel ext 2732 was knowledgable and helpful. He made things easy and was customer friendly. I would not hesitate to use vivid seats again.it isa my favorite ticket service
I ask questions she answered them. I was pleased my seat was excellent thank you will return! This was the second time around
Angel was great. Knew the answers to all my questions and got everything done quickly! He was courteous, professional.
Worked with Rene on Friday, July 6,2018 to purchase two tickets for a Yankee vs. Oriole's game at Camden Yards on Sat. August 25th.
Rene was very helpful and professional.
A very good buying experience.
Thank you Rene for making it a pleasure to buy tickets from Vivid!
Steve Mercurio
Thank you for your help Fernando and patience trying to a large group together. Your service was appreciated. I will definitely use vivid again and definitely refer as well.
He knew exactly what I was looking for and no hassles whatsoever. I recommend using vivid seats because they are helpful and secure. Thank you!
I called 3 times last night and Jake was very helpful and got me taken care of right away and was very polite. I was very happy that he took the time to listen to what I needed rather than try to send me to someone else because he wasn't understanding me. Thank you!
The woman who helped me was outstanding, and extremely helpful. The tickets were emailed to me immediately.
Jill was expedient and very professional with my getting my baseball tickets. She also quickly informed me about the availability of Anita Baker concert tickets. Keep Up the Good Work!
Valued Customer,
Kristen E. Gregg
Johnny Nguyen was very efficient and clear. Easy to work with. High fees, but now days there's no getting around that anymore.
Thank you for such great customer service! I will use vivid seats again! Very professional and took care of my order very fast and convenient!
I was very satisfied with
Monique performance she was very professional and handling all of the questions that I was askin
Since this was my first time ever using and purchasing anything on this app
The person with whom we spoke was courteous and extremely patient with our taking an extended period of time to determine the best seats to purchase. I would prefer to receive the tickets by email immediately rather than less than a week before the concert. Not getting them before that time makes me a bit nervous. If it is possible to send them immediately we would appreciate that.
I was having trouble purchasing tickets via app. I called and LUIS was able to help me out not only with baseball tickets but with football tickets also! Luis was a ROCK STAR! I'll definitely be back to purchase more!
I got through to an agent effortlessly and quickly, i explained my dilemma my agent quickly resolved my issue on the first try and was super friendly. It was all a GREAT experience,
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members