VividSeatsReviews 2,374

Pleasant conversation and informative about dedicated customer programs. Great customer service experience. Would like to see the breakdown of tix cost, applicable fees and discount on the email invoice. The representative did walk me thru the individual costs, which was appreciated.

Spent an hour on the trying to purchase a gift card, was told a representative would call me back to verify the purchase, the rep that called me could not confirm any of the card info or any information i had provided to the first representative. Very sketchy and strange, wont ever purchase from this sight again

Well, I was ready looking for a end seat, because I m a disable veteran and senior citizen, It wound of help me getting up or seating down.

My first purchase with VividSeats unfortunately resulted in fake tickets. But the customer service rep who I spoke with helped initiate an investigation which led to a complete refund, and credit for the inconvenience. Redeeming the credit was a quick and easy phone call.

Daniel was so helpful and accommodating. He even made suggestions to get me better seats. Another great experience from Vivid. I will use you all again.

Very helpful and courteous service, would definitely use their services again. Thanks again vividseats.

Just want to thank Jose at vivid seats customer service department. Made it simple. Sometimes automation is not the way to go. Human interaction still works.

When I called with a question the customer service rep Justin was just wonderful! Answered all my questions and helped me process my order. His number is 2606

Poor service, was unable to help with accommodations or ticket servicing, told me to find a library to print tickets... from out of town... will probably not use vivid again

Mario answered my questions before I could think of them and got my transaction wrapped up in as little as 5 mins. Ill call everytime!

I was hesitant to call because Ive had bad experiences with other ticket companies in the past. I should have known that Vivid Seats would be different! My total time on the phone was less than 6 minutes, including hold time! Amazing... Excellent... everything I can do on the App!

I called because I had a question about purchasing tix online. Alex not only answered my question, but was able to help us get our tix with better seats!
Thank you Alex!

We bought 20 tickets to a baseball game. I called since it was such a large order. The lady(Anna) on the phone was wonderful. She was patient, kind and very pleasant. She set up the order, I paid, had my confirmation email and tickets printed in less than 20 minutes. Most definitely will use Vividseats again.

Rene- I had trouble getting a discount to register with my computer. Choices were explained and the ticket buying experience was simple, and easy to do. Professionally handled and tickets were printed and in my possession in 2 minutes. Thanks.

Monique, Extremely professional and patient with me in finding the two seats that I wanted and explained in detail the fulfillment process which was very important, since I would be traveling at the time.

Got assistance with ticket purchase from Johnny who was very helpful and put in the best promo code that maxed my savings.

After a very stressful and annoying situation, Fabiola helped turn it around and make it a positive customer service experience. Thanks to Fabiola.

Brady was very helpful. Have used vivid a few times. Would recomend them over other ticket sellers. Nothing is cheap, but they give you the best value compared to others.

Thank you for exceptional service. Everything about the experience was exceptional. Easy phone call and everything went well. I thought parking was included? Please let me know how tonprint the parking pass. Thank you very much.