VividSeatsReviews 2,374

If I could, I'd give no stars. This was the worst experience I've had. I don't write hate reviews, but this is very necessary. I tried to buy BTS tickets and got charged almost 200$ more than they originally said. It's been about three months of fighting for a refund and we were super lucky to get our money back. I'd really suggest not buying from here. Good luck searching!

Never have done buisness but so far so good can't wait for the game! All other genders had these same tickets marked up way too high so hope these seats are with it.

Vivid is my go to ticket source. Alex made the process for these tickets easy and painless. Thank you.

Good service, quick and easy for booking the concert tickets. Liked that all information was verified so no mistakes were made.

The reason why I called was because I was nervous to place an order via the app. I needed to make sure i would get my tickets on time so I decided to call and luckily *******@vividseats.com was a PLEASURE. He answered all my questions He made me feel at ease with my concern of getting the tickets on time. And he also wished me a fun time at the event! That was nice! Thanks to his customer service help I made my purchase

I will call this person In particular and ask for him in future to purchase! Excellent customer service!

Michael handled our issue with the online ordering quickly. Very professional and personable. Call was answered quickly and the whole transaction was easy. Will definitely call again, no more online headaches.

Michael made the process so easy and free from questions I didn't realize the process was complete. He also include personal response to my experience in the Cotton Bowl used by the Cowboys before their new stadium.

I purchased tickets through Vivid tickets for a game on August 4th at Dodger stadium from Fernando. He was extremely pleasant and knowledgeable during my phone purchase and on top of that he was able to give me a favorable price which made it all the better. Thank you very much Fernando.

Jake was extremely helpful, professional and accommodating to me in every aspect of the way to purchase my ticket.

Quick
Easy
Professional
Needed to split my payment and he came up with a convenient way to make it work.
Thank you!
Not his fault but I wanted parking also and it just was not avail.

Mike was very friendly and helpful. I wasn't sure I was going to get a live person on a Saturday. I waited less than a minute before he picked up. After he picked up, the order was processed efficiently. One of the best experiences I've had with customer service in recent years.

They will screw you. Their customer service is a joke. When questioning an insane additional charge on top of the ticket price, I was patronized with a no negotiation speech and told nothing was to be done after a 25 minute hold time to review my order. They will rip you off and add upwards of a $40 processing fee to deliver electronic tickets that you are only aware of AFTER your purchase. Use Stub Hub or Seat Geek.

If you can be flexible and patient, Vivid Seats can help you to make it happen. It creates mutual benefits for the buyer and seller, and connects them when they need it, and the staff is wonderful. I can research online, and if I have any issues the staff will hold my hand through the transaction. I am sure the events that I've attended with Vivid Seats would never have happened without this service.

I talked with a rep by the name of Mick. He was outstanding. I in fact was not going buy tickets but he was amazing. Helped me very much and even stayed on the line to give me parking and transportation advice. So I bought the tickets.

I called to purchase tickets to a Milwaukee Brewer's game in August. The person that took care of me was very helpful and courtious. And I would not hesitate to call again.

I called Vivid Seats with a question on seat selection. Nick, the customer service rep, handled the question easily and then proceeded to help me book my tickets for the event I was looking at. Very responsive and helpful customer service! Jon G.

I had trouble using the website and the app because my address has a number in it (as in apartment number? Yes, that's dumb). I was basically prepared to be mad on the phone but they were nice + super speedy and fixed, taking my order in minutes. Should've called before anything else.

This is a convenient way to purchase tickets. Brady was helpful, he worked to find the best seats for my money.