VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Alex at Vivid seats was amazing. Very cool and easy experience! I got great seats in a great location. Thanks again!
Christina was very knowledgeable and helpful with my purchase. Great customer service! I would definitely use her again when buying tickets.
My service rep Emma was very helpful and sssisted me in booking my tickets in a short time with no hassles. Would definitely use this service again
So glad I used this service to buy our tickets for the Bears at Bills game in November. The process was so easy. Only thing I didn't like is not knowing what seat numbers we will have.
Peter was amazing. He help me and my mom suprize my cousin for his birthday. He make picking tickets for the event very easy.
Justin was the BEST today, so helpful, took the time to answer all of my many questions and explained everything in detail.
Wonderful experience and I highly recommend VIVID SEATS and in particular Justin.
Jill was an excellent help when buying tickets. She helped get great seats and was very kind. She was very helpful and I will always ask for her when ordering.
I called in to ask a question about seats. The rep, Jake, spoke in a professional manner and was very friendly. Jake didn't linger on the phone. He handled all my request in a timely manner and toward the end of the call he verified all my questions and concerns were answered.
I made a last second purchase for concert tickets and it was so easy except that I'm an idiot and forgot to use the 4 digit security code on my Amex card. I called the 800 number on the website, got through immediately and a gentleman named Alex did the transaction for me in minutes. Professional service still exists today!
I was having trouble buying tickets online but the customer service representative, Renée, provided really easy to follow and great customer service, so thank you! I just had one request. I submitted my order verification but for some reason the box that I checked to get the the tickets delivered via UPS was left unchecked, so if possible could I have that done because I did want to authorize that. Thank you! Best regards. Order number *******
My experience was frustrating. The online site would not work, so I had to go to an agent. The ticket prices were nearly double the face value and included high additional charges and handling fees even though the tickets were downloaded. A smart phone is required to show the tickets at the event. I was not able to cancel my order even though I called within 10 minutes of the order. I will not use this service again.
Great company used numerous times always pleased. My first choice when looking for tickets to any kind of event. Always helpful, and knowledgable.
Sslesperson helped me find the perfect seats for my daughters birthday present. Will use Vividseats again.
Justin helped me purchase my ticket for a kenny chesney concert. He was very helpful and personable on the phone. Nice guy
Thanks for making our transaction pleasant and efficient. Can't wait to get the email with the tixs and go enjoy the show!
Had to phone in since I could not enter egift card number. The purchase went very well with no issues. Easiest purchase ever. Thanks Vivid Tickets.
I hope the tickets work this time! Did not for the Marquette Villinova game.We drove 4 hours to visit our son in dental school and watch the game. 1 more try!
The service at Vivid Seats was much nicer than I expected. The gentleman, Fernando, who helped me with my order was totally professional and had a very pleasant disposition, an excellent employee. He was able to secure the tickets to my event within minutes, as I was having trouble with my computer and could not complete the order on my own. Thanks again to Fernando for all his help and for being a fine representative of Vivid Seats, a company that will continue to use on a regular basis in the future!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members