VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Justin Goodman answered all of my questions and made it an easy transaction. He found the best deal for me and I appreciate that.
Fees r too high. You want tickets for a $130 but ends up being $175 each! Why so much? We would buy more if the fees were not so high. Not everyone can afford this.
Excellent service. Great service. Friendly, professional and timely service. Customer Service wait time was less than two minutes. Loved the. Friendliness.
Needs a raise as you want to keep and reward great employees. He was very pleasant and professional.
I was surprised at how easy the process was in purchasing tickets much better over the telephone than on line. Bonus,,,, promotion discount.
Misinformation, rude customer service, misrepresentation of seating. The seating was to be together but when billing took place the seats were in groups of twos, but we are taking teens to this game and these seats of twos are scattered all around the stadium.
James was very professional, very patient and was extremely helpful. Excellent customer service you do not see that these days. James keep up the excellent work.
Milo guided me through my first online ticket purchase with expert opinions to help form an intelligent ticket choice with price and location factored in.
Monique explained everything to me, answering all my questions, all through the screaming of my grandkids. She had patience and was amazing. Thank you Monique!
I tried to order on line, but the website had a problem processing my order. I called Justin and he placed my order without a problem. The process was fast and easier than placing order online.
The sales man was very polite and offered me great customer service, and helped me with all my questions and took the time to search to help me get the best ticket..
Rene was very nice to deal with made transaction nice and easy! Cheaper than other websites. Will def be using vivid seats again
First of all the representatives are useless. I bought tickets for the Drake concert in Kansas City for July 31 and they send me an email saying it was rescheduled to August 10. August 10 is here and we are headed to Kansas City we live 5 hours away and they send an email the same day is rescheduled for August 12th wtffffff! I called them ask for my refund they said they couldn't do anything about it because their policy states final
Sales. Idgaf at this point I'm
Beyond pissed not only did I miss work but I was already heading to Kansas City. I will never ever purchase tickets from them. Please save your time and order through AXS or ticket master they will
Actually give you a refund.
Called because I couldn't get a discount to come up on the internet sight. Thanks Mark for helping me get my seats at a gr8 price.
Appreciate the quick and easy ticket. Last minute plans for this show and your guy was great. Even gave me a funny joke. Off to Phish! Thanks
Rene Sanchez was very helpful and went above and beyond. He was very excellent.
I want to praise him for his assistance.
Thank you so much, Rene
Really frustrated, bad costumer service, the system couldn't deliver my tickets properly and they couldn't find my tickets nowhere.
She made my experience very easy. Great customer service. Very positive attitude. Made sure all information was accurate.
You pay a pretty good premium for the tickets but they are professional and provide end to end service.
Very knowledable and helpful customer service rep. Second thing I have purchased off you guys and don't think I will ever use anyone else.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members