VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
The representative (Marg) was exceptionally polite, supportive and patient to ensure that I was getting the best deal and seat within my price range. Thanks
I had trouble with the website. Called Mark Beaver was my rep. He was awesome. Fast and friendly. Knew his job and walked me thru the process. I have my tickets, Very happy thanks
It got handled very fast and they had answers to all of the questions I had. She was very clear and made sure I was getting everything I wanted. I would say that you guys should read everything aloud to the person purchasing more because my name was misspelled but other than that it was all amazing.
I always like speaking with someone on the phone instead of shopping online. Monique was awesome. She was very knowledgeable and friendly. She helped us get the best deal for the tickets we purchased. Great job Monique. A total asset to the company.
I understood the Portugal. The Man show was sold out. I called Vivid Seats and was treated with great respect. It was a very easy transaction.
I am super happy and grateful for the attention received from Ray. Very patient, with a smile in his voice and showing that he loves and knows what he does. Thanks to you, I can go to see my dear Shakira, who is Barranquillera like me. Mire que en Barranquilla baila así! I hope everything will stay good after the concert.
I've had two different sets of tickets taken away from me due to "reconfiguration" at the venue. One order was from StubHub, and the second was from SeatGeek. If VividSeats is able to come through with tickets, I will make sure everyone I know hears about it.
Regardless of whether the seats come through or not, my representative, Arthur, was very pleasant, empathetic, and did his best to try to ensure they would be available. Fingers crossed.
Loved how easy it was for now on I'm doing it that way on a call! The phone call was helpful and nothing went wrong. Once I told the person on the phone where I wanted to sit he found it easily and it took maybe less then five minutes to do great way to handle it without the hassle.
Had spent considerable time trying to place order online and determine most cost effective method to receive the best possible deal. Contacted Aris who was able to lower somewhat the service fee charges which appear high. Would work again with Aris should the need arise.
The man taking my order was very informative and helpful. He understood what I wanted with little explanation
He was also pleasant and personable.
The customer service helper was very helpful. Did his best to get me what I was looking for and offered helpful tips.
Iris, if I remember her name correctly, was an outgoing agent. She would listen to my concerns, comments, and questions and give me as much feedback that I needed to have as quickly as possible. Our conversation didn't last hours which is good. We got things done with both of us being on the same page and I purchased the tickets I needed, and wanted.
Duanis was the person I talked to and was very accomadating and understanding of my needs. I had explaned that I just didn't understand the site was why I was calling for help. Thank you.
I ordered 8 tickets for Sept 23 Panthers and Bengals game so i could take my 6 grandsons I have only received info for 4 tickets I need help Here is the info number for just 4 seats ******* I need to get my other 4 tickets Thanks Patty *******@gmail.com
Called for very specific tix - aisle seats. Not only did he find them but in Row A which is even better. He is friendly, accommodating and best of all did not try to push a sale which made me want to do business with him!
First must say was very please that when the agent picked my call up I was able to understand him and was English. Was very through with answering my questions and took his time with me. Helped me find the perfect tickets! Then at the end of the call gave me his ext. If I was to have any problems or any other concerns with my tickets. Very pleased and satisfied with this company thanks you Nick B!
Excellent customer service and Tyler was able to complete my complex ticket situation in a timely and professional manner. And he met my budget.
Called Customer Service. I usually buy on line but had questions so called and spoke with Jake
He was very helpful and placed my order for Phila Eagles seats. I will call Jake from here on out to order tickets
The person " Justin" new what questions to ask and how to upsell me for the benefit of better seating.
Thanks for sparing me the online maze, so I can enjoy my birthday! :)
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members