VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Couldn't order online because credit card flagged for possible fraud. Got right through, got my ticket and will be off to Aerosmith! Jonathan was super helpful and gave me his extension in case of a problem.
SHE WAS VERY HELPFUL AND ANSWERED ALL MY QUESTION... I ASKED IF SHE SPOKE SPANISH BECAUSE I FELT MORE. CONFORTABLE AND SAID YES AND SHE HELPED ME IN SPANISH
I have a strong feeling that the sports teams work carefully with the likes of VividSeats and other competitors to control the ticket supply and demand. There is no doubt that some sports teams in particular have a direct hand in what is happening on the secondary market. By manipulating the supply and demand, sports teams control prices in ways that most consumers never comprehend.
He deserves recognition Mohamed. Awesome experience. I would recommend the service to anyone around
Daniel was fantastic at addressing and resolving our issues. We ordered 8 tickets without issue and he hooked us up with even better tickets!
Jake got my order correct after I was unable on your website to successfully order. Website needs some work. Jake was great! Please give him a raise.
Dan Barrier
Great sales staff and they will guide through the whole process, printed my tickets right off of the computer
The guy who helped me was really amazing concert was a blast I loved it I'm going to another one just because I get an amazing discount and I can't wait to see drake again
Aris was very friendly and helpful with my order! Thank you! I have purchased tickets through VS several times and will continue to use them in the future!
Julio Rodriguez was able to help us get tickets for a Cubs vs. St. Louis Cardinals and arrange to have them shipped to a different address than our billing address. He was very helpful and did give us a discount of 5% as well
I have never had such a pleasant experience purchasing tickets. Jake Dailey, the young man who helped me was very patient with my questions and most helpful in helping me make my decision. I will most definitely use VividSeats again due Jake!
I've used Vivid Entertainment for tickets to mostly ALL concerts, I've attended and have never encountered any problems. Their service via telephone is outstanding! I commend them for people like me who at times can't purchase online due to password/ect., I'm thrilled to helped by a human person on the other line. Many thanks and a very appreciative repeated buyer!
Great service, I'm a first time user. I will definitely use vivid for any other ticket needs that I may have, friendly and courteous agents.
It was a good experience; the only concern I would have is not receiving my e ticket in time. The date I was given was one day before the event!
My wife ordered two tickets to Ed Sheeran's concert back in april (Order# *******). The tickets were never delivered. Everytime we call, wait time was long, and the custom service just resent the same email to us (not the ticket transfer email) without solving any issue. When we ask vivid seats to resend the ticket transfer email, the CS always says it is up to the seller to send it. In the end we did not receive the tickets, and missed the event. And WORST thing is vivid seats refused to fully refund, insist the seller has sent us the ticket transfer email. Worst experience ever. Should have just used ticketmaster
I called vivid seats with a desperate attempt for a last minute Ariana Grande ticket after Front Row ticket brokers ripped me off. Not only did I get a ticket, but the rep called me within minutes to meet. Gabe from Chicago, you are the best... unlike Randy from Front Row Tickets! I will always do business with Vivid Seats. Sincerely, your biggest fan. No ticket broker should ever steal from a customer literally 2 hours before an event starts. My 16 year old daughter only works a part time job, you basically stole from her. Front Row and TND who was the supplier are awful people. VIVID you came through 100% 1 hour before showtime, and I will forever be greatful!
Caesar was wonderful! Answered all my questions, very polite, informative & helpful! He explained things to me that I could understand! Just awesome!
Just wanted to say that in a world where customer service is sometimes less than desirable, Michael is a gem! He was able to resolve my problem and was patient enough to call back to finish my order after I resolved a problem with my payment. I really appreciate his service!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members