VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Excellent Justin was very helpful very customer service orientated... Great work he repeated everything I said to make sure he gave the best service I asked for and he answered every question direct that I asked!
I bought $475 tickets to a concert in May. I was "guaranteed" the tickets I bought in section 105 directly in front of the stage. Vivid Seats makes a point to offer 100% buyer guaranteed tickets, however lists in fine print that your guaranteed seat can be anything "comparable". I received my tickets the day of the event, 4 months after buying them, in section 118 directly BEHIND the stage. I contacted customer service immediately and was told the seats were equivalent and I should've read the fine print. The representative essentially admitted that the tickets were much worse than the ones I paid for (the ones that were "guaranteed"), but that they couldn't be held liable for it and would not do anything to mediate their part in the deceit. I never would have paid that amount of money for poor seats. This was a birthday gift for my boyfriend and I spent the first hour of the concert being so upset that I couldn't even enjoy it. Their competitors had comparable tickets listed that I could have easily gone with instead. I will never use Vivid Seats again.
Phoned in at the last minute because there weren't any tickets available online anymore. I got the last ticket to the concert and had a blast.
Tyler made everything super easy and fast great customer service had some trouble in the begining but tyler sorted thru all my problems made my first exoerince buying my nfl tickets for tge first time super easy
Two years in a row, this site has lost our Notre Dame ticket order. They keep you on hold forever. They loose your tickets in transit and never let you know why the things you paid hundreds of dollars for never showed up. I made travel reservations to go to South Bend because of these tickets, and now there is no guarantee that I'll have the tickets.
Take my word for it and NEVER use this site. You will instantly regret it.
I was booking online and had questions about the delivery of tickets and what would happen if the tickets did not show up on time. Michael was easy to work with because he was very professional and knowledgeable. Thereby making the process simple and pleasant to complete.
Alfred did a great job of helping answering my questions and helping select and purchase valued seats for the Texas Aggie football game.
He took the time to pay attention to me as an individual and made me feel important.
I called VividSeats for help with an order for Texas Tech football tickets. Spoke with Monique and she did a great job helping me get the seats I wanted. She was very courteous & knowledgeable. Thank you so much!
For whatever reason, CapitalOne had an issue reconciling my Zip Code to the information provided to VividSeats.com online and couldn't finalize a purchase of 2-Seats for Fleetwood-Mac on March 15 in Hartford, CT. I called the 800-Customer Service Number clearly posted on top of the online order form and was immediately connected to "Jake," who in addition to speaking fluent English (apparently NOT a Philippines Call Center that's all too prevalent everywhere) was courteous, quick and efficient in identifying the Concert, Venue, Dates and Tickets I wanted. He reviewed the information carefully, read-back all the detail and provided the required disclaimers in minutes, finalizing my ticket purchase and completing the transaction with minimal issue and absolutely no aggravation.
It's become RARE these days to find a Customer Service number anywhere - much less clearly posted where you'd expect. Never mind getting-through to a great Representative without the hassle of phone pre-screening, routing and the like that require pressing buttons and waiting for prompts. I can't even begin to note how awesome it was to have Jake just find what I wanted, buy it and complete the transaction hassle-free.
While I wish everything had gone perfectly online (likely no fault of the site) - I am thankful for the excellent Customer Service and back-up to getting what I wanted quickly. Thanks JAKE!
Was getting frustrated online, once I rang Monique she was lovely. Thank You Monique. You're awesome!
Very good I'd do more business with honest people like you guys thank you very much and I would let everyone know how awesome you guys are
My ticket-buying experience was elevated to another level by the helpful and friendly manner of my agent, Caesar, who did a great job of finding tickets that did not require venue entry via smartphone. Super job. (Now let's hope the tickets actually arrive.)
The gentleman was quick and very professional
I will always do business with your company and will spead this great service
My customer service representative ADAM was amazing. He answered every question and was so helpful. I felt confident about my order when I got off the phone. Thank you Adam!
Called about tickets to a football game. Spoke with Adam. Extremely knowledgeable and beyond helpful. Got his extension and will be calling back for future events.
Justin provided top notch customer service when I called in to purchase 6 tickets to the Raiders@ Dolphins football game. He even saved me $40 by suggesting moving my seats back a row... In an era where customer service means little to most companies, it was refreshing to deal with someone who cares, thanks Justin!
Representative was very professional and helpful! I was happy with the experience. I had several questions and he was able to clarify
Roane was nice and helpful and helped with everything I asked him to help with so overall I would come back again to buy tickets.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members