VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
We called two days before the Notre Dame and Wake Forrest football game and Brady answered the phone. We had ordered EAGLES tickets from VIVIDSeats in April and were pleased with John that took care of us.
Great service - he found out what side of the stadium Notre Dame sidelines would be and gave us option of being in great seats on either side of the stadium. We ended up in the 2nd row right behind the bench at a reasonable price.
Great service, tickets printed on demand. A Bucket List to see The irish play a game thanks to VividSeats. THANK YOU for your great service Brady and your company - a very trustworthy ticket company. The #30.00 per ticket is outrageous though. Part of the deal I get it... Doak and Kathy
John was an extremely helpful person in finding the right ticket for me, he gave great advice and I am very happy with my order!
N the futurenever again we will we use you. You are rude and did not provide service, good luck in the future
The gentleman I dealt with was wonderful in taking my order and explaining that I will get detailed instructions on where I am to pick up my tickets.
Thank you so much. I will recommend you folks to others.
I was having difficulties online so I called talked with Hersim gave him the info bought 4 tickets. Smooth transaction fast and easy. Great customer service which nowadays is in shorts supply with most companies.
Knute was a life saver! He was very congenial, respectful, courteous,
Extremely knowledgable, and helped me out of a bind. Could not have asked for anyone better to pick up the phone when I called. Thanks Knute!
I was sent an email claiming a 10 % discount if I ordered today ( Phillies braves Sept 22). I ordered but discovered I received NO discount. When I called back I was switched around and still have no answers.
John was very helpful, very polite and made my experience and purchase very easy. I appreciate his honesty and going out of his way to put the pricing down.
I began my search for last minute concert tickets on Vividseats mobile app. I noticed that the only way I could receive the tickets I wanted were through mail and I was concerned they wouldn't make it to me in time for the show. I called customer support and thank God I got ahold of Adam. I explained my situation and immediately Adam went above and beyond to help me out. He explained that there were closer seats for cheaper & instead of having them mailed they would be through flash seats. I agreed and he read terms and conditions and made sure I understood everything before we got off the phone. I am extremely satisfied with the service I received and will be using Vividseats for all of my concert/sports tickets. 10/10 recommend.
My attempt to order a parking pass stalled on line.
A quick phone call with customer service and I was good to go!
This is my first time using this website, I called and had Adam Stuart help me with my order, very quick and smooth. I am very happy
I was frustrated working with my computer trying to buy tickets and just gave up. I decided to call customer service and got great help to buy my tickets very rapidly. I was impressed about how cordially and efficiently I was treated by the agent!
Lewis was very helpful and I really appreciate that since I am not familiar with Dallas and the stadium area. And, I will be coming to the game alone and didn't want to park too far away. Thank you a lot
Excellent customer service. Because of a medical problem I needed to get tickets on an aisle. The person who helped my was very efficient and effective in getting what I wanted
I called several times and each time I was placed on hold for over 1 hour. It only took 2 minutes to sell the tickets but I was having difficulty receiving them and you thru me under the bus
Great seats, great prices, love the pics that show what your view will be like, great customer service!
I had to use the phone to order, Adam was the person who assisted me and took my order. He was great. If only other companies had employees such as Adam. Adam forever!
Great website fast turnaround and great at purchasing tickets. Would recommend this site to everyone.
Michael gave great customer service in getting tix close to my sons season tix! He gave his personal extension for future use
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members