VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
CSR was very informative and helpful. A delay in the transmitting caused he and I to talk over each other fairly often. We had to repeat ourselves pretty frequently. We made it through, but it was not simple.
Luke was very professional and very helpful. He answered all my questions and even gave me a discount. I am very satisfied customer.
Monique M... was a absolute joy to work with. She made my ticket buying very easy and quick. First time using Vivid... I'm sure I'll be using them in the future!
I called VividSeats to purchase some tickets. Alex helped me out and did a great job. He found the tickets I was looking for, explained the costs, and helped me purchase the tickets.
I was interested in purchasing tickets for the tournament online when I noticed the expected ship date might not reach me in time. I called the 800# and was lucky enough to get Laura who helped me find the seats I wanted via a mobile transfer. She was so helpful and even wished my team good luck!
Sales rep answered all my questions. Made the process easy. I felt comfortable that I would receive the tickets I purchased.
Justin was a huge help and I was able to buy the tickets I was looking for within minutes
He explained everything in a clear and easy manner which was very helpful
Jonathan helped me out big time making sure my larger order of seats were all together and at the best price possible for us as a family! I got the tickets delivered through email within seconds of my transaction and we are pumped to go to the show! Jonathan had great phone skills and made no mistakes with my order, I didn't feel frustrated or annoyed at all!
Chris B. Was very patient with helping me with my order. He spent almost an hour on the phone with me and showed me how to look at the Wells Fargo seats and stage and where I would be seated. He went through the areas that were available and prices. As promised the tickets were sent to my email and ready for downloading. The event is not for a couple of months but I am very pleased that the purchase of the tickets were easy to buy through Vivid Seats. Thank you Chris again for all your hard work and it was a pleasure talking to you on the phone. Great company to do business with.
Needed tickets at time of purchase. Then told in an email that they may arrive the next day-- too late for printing before traveling to Florida. Called Matthew at his extension, but he
never returned my call--so far waiting four hours. WORST TICKETING EXPERIENCE
EVER!!
I tried to purchase tickets online form my 10% discount email that I received in my email. It took me to a website vividseats to place order for concert tickets and on submitting order the order submitted failed for the 10% discount. A popup came up to call for support and a person had to place the order # *******. I realized in receiving the invoice that I never Markus did a good job to resolve my order. I still did not get my 10% off.
Michael worked hard to get us the best tickets at the best price. We always use Vivid Srats to purchase our event tickets. We love when we get the discount emails- it really helps!
Very polite and informative. Gave me the information I needed to decide which tickets to purchase. Would use them again when I need to attend another event.
All Customer Service Representatives should be as helpful, thorough, and accommodating as Brady Davis. He made sure that whatever discount that came with my purchase that I was to receive. I received. That's being thorough.
Tyler was so patient and professional when helping me acquire my tickets, which I was having trouble with on the website. He went the extra mile!
I bought tickets and delivery instructions said to pick them up at the box office. When I got to the front of the line I was told they did not have my tickets. I called the help number for Vividseats and was told to call Greg. Greg told me to get in the box office line that said "disputes" when I got to the front of that line they said they didn't have my tickets. I called Greg again and he went in the back and got a box and pulled out my tickets. Poor communication and process and I missed the first half of the game
This way actually much easier than I anticipated. The process was very simple and quick. Thank you for providing a good service.
Angel was very courteous, helpful while assisting me either our Chris Stapleton tickets. I had a vivid seats credit I wanted to utilize & coujdnt figure out how to do so online.
Very helpful, answered all my questions, made it so easy! Took the time to walk me through everything. I will definitely use this service again. Thank you Tyler for your time and great customer service!
He was really helpful is the process and even tried to apply a coupon isn't the one I had did not apply over the phone. Really nice guy.
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members