VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Fernando was very thorough in getting my tickets.
Before I bought them, I asked him questions and he was truthful in answering them.
This was the first time that I ordered tickets by phone. The representative I had was not only very helpful, he had lots of patience and was very nice!
He was incredible and very very helpful way more then the websites put my mind at ease. I would recommend buying thre Marcus to anyone
They quickly pulled up the tickets I wanted to purchase. He answered my question about the ticket delivery method.
Very helpful in getting tickets. She was very friendly and helpful in all aspects of the transaction.
VS took my money quickly but getting the ticket to show up on my phone so arena would accept it took nearly an hour making me miss a lot of the game
I had to call in because I am leaving for the summer and would need the tickets shipped to a different address. Monique was very knowledgeable and answered all my questions.
I called in due to an issue with the app trying to purchase tickets. Initially I used the chat support and at first was thinking this was not a legitimate site, however after dealing with the chat and their recommendation to call the support it was answered quickly by my man Alex who was most helpful explained everything to the letter and the issue was resolved and corrected. I am very satisfied and will use this as my primary site to purchase tickets in the future
I'm a first time buyer. I called in because I could not log on to your site. The price of the tickets that I purchased were $40 each and with my $10 first purchase discount of $10 made the tickets ARE $35 only to be charged $47 per tickets not including the fees. I already found in a complaint I'm waiting for a call back
Great experience was quick and easy. Rep I spoke to was great. First time user would definitely use again.
Fernando told me what I wanted to know, waited while I made up my mind, and then performed the transaction quickly and accurately.
Bought ticket for fluffy show. Alexis help me to get the ticket so i can watch with my son before I going to deploy. Thanks Alexis
Tyler was wonderful. He searched forever for my perfect seats, and patiently waited for us to decide. Thanks Tyler for everything.
As far as the extra fee's y'all charge. They are outrageous.
I will NEVER buy from you again!
-100%
Was apprehensive at first when purchasing tickets, but tickets showed up from UPS as promised day before the game, all went good for my first go with this company. Talked to agent on the phone when purchasing, he was helpful and quick.
I was impressed to obtain tickets last minute that my grand daughter wanted to attend. Easy process. I appreciate your very professional agent, Julian, who answered all my questions with confidence. Thank you!
The agent I dealt with was efficient, helpful and answered all my questions. He was not pushy and gave me enough information to choose the right tickets for me. Thanks!
I had some issues with a coupon I received in my email and Luis helped me and patiently waited for me to contact another person who was going to go to a concert with us.
Pleasure working with him and will work with Vivid seats again because of Luis!
For the last 3 years I've been purchasing tickets through Vivid with no issues very helpful positive
Tyler was very helpful. Took the time and patience to help receive my credit. He was clear and professional.
Thank you
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members