VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Courteous, Helpful, Knowledgeable, felt like they were willing to do whatever was necessary to make my experience the best!
Quicker and cheaper to buy by phone. Than by online. Will buy again in a near future. Great experience
Angel was very courteous, he explained everything in detail and took his time. He was able to process my order in a timely manner. I will definitely purchase tickets again from vivid seats thank you.
I think this was the easiest phone call I have ever made to a customer service. Brady was quick and efficient. Within just a few minutes, I had purchased and received an email with a link for my tickets. Then he gave me his extension to reach him if I had any difficulty with the tickets. Thank you Vivid Seats and Brady!
Justin was very patient, understanding and it was very easy to understand what he was saying also. He helped me get my card error straighten out.
Excited for my tickets thanks Morgan for help and calling me back After being disconnected Can't wait to go to the rodeo and see Brad Paisley
I had already ordered tickets and wanted to order two more. I was able to order the same row that I had originally purchased and am able to sit next to my family now.
Nick did a great job helping me through my order when website wouldn't accept discount. I appreciated him sharing contact info too in case I had any issues/questions.
Joseph with customer service was great! But the online site was bad. I could not purchase the tickets but it kept putting a pending charge on my credit card. Very frustrating. But I have my tickets and I'm happy.
I called with a million questions and was well taken care of! Alexis (extension 3207) walked me through everything and answered all of my questions. I will definitely be calling her back and buying tickets through vivid again! Thank you ALEXIS... you rock!
Tickets were running out fast for this concert in August at the winery and I was able to procure 4. Awesome.
Fees are a little too much!:-( However; Conner made sure to confirm my email address, phone number and mailing address... he provided me with great customer service. Thank you, Conner!
My call was answered promptly and professionally. Connor was awesome! Not only did he know the answer to all my questions, but he added personal experiences as well. This ticket purchase was totally painless and informative.
Great customer service! Luis was a great help in helping me get my tickets! Customer service was quick and positive! Thank you again!
Morgan was very nice and helped me with my problem, Very polite. Very friendly. I will do business with VividSeats again
Marcus P was very helpful and professional in the purchase of my tickets for the Pittsburgh Penguins- New York Rangers event for March 25th. I explained my attempt to purchase tickets online did result in the discount showing upon checkout before the final purchase.
Marcus took my information and provided me the discount that Ii expected. His professional attitude and immediate spirited response was the best customer service experience that I experienced in a long time. Thank you Marcus! With regards, Rick B.
Mars was an excellent customer service agent and answered all of our questions patiently. We were nervous about the whole process and Mars made us feel secure about proceeding. I would recommend using vivid seats to purchase tickets!
Was Having trouble with placing an order
Kept receiving invalid billing address
Had a great help by calling customer service
Alex was very knowledgeable and helpful in a fast time manner
Overall pleasant rep could have spoken more clearly. Also he was unable to tell me what are seat assignment were.It is quite possible that i would not take the seats if they were located in the far left side which would not have allowed a good view of the stage. It makes no sense to me how a customer service rep. Could not tell me what seats i would be sitting in. There was not discount code or offered to me, so i don't knpw if i was eligible for one or how the program worked so i could receive one in the future.
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members