VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I haven't bought concert tickets in a long time. Matthew H made it really easy for me.
I know my daughter and her friend will really enjoy the Chicago 2019 BTS concert. Thanks Matthew!
Jonathan did a great job helping me with my order. I would highly recommend him in the future.
Jay K.
I was more than pleased when I was assisted by Marcus P. He is thoughtful & professional. Absolutely The Best! I needed 3 seats together for Chicago The Band. Terrific service from Marcus! He is one outstanding gentleman! I could not be happier with his very fine service!
Thank you!
I called cause of the Final 4 seating configuration and Alex from the Chicago office was so patient and really exceeded my expectation. Give that man a raise!
I was having a hard time getting my credit card to go through online and called the vivid seats number... Matt was very professional and helpful, and got the tickets to go through! Our friends had a wonderful time at the concert, and I would def order tickets again with Matt's help.
Thank you!
Alex was very helpful, booked everything for us with no issues. I called him back about how the expected date the tickets were going to ship would be too late to get to us and he was reassuring and helpful.
Naomi at the 800 # was great help. I purchased tickets with ease. Now I wait until they arrive by the seller a few days before the event. This is scary but Vivid Seats stated I have 100% money guaranteed back if any problems.
Alex was very helpful and understanding of my problem and was able to help me purchase my tickets over the phone.
I had to call vivid seats to order the tickets over the phone because the online option wasn't working for me. It said that I would get a discount but it wasn't applied at the end. I didn't have to wait on hold forever and the person who answered my call (Jason O'Donnell) was super friendly and helpful. He told me that for some reason the discount wasn't being applied online but he was happy to do the purchase over the phone. He was very efficient and helpful, he made sure I got the discount and knew exactly what he was doing while he was doing it. He checked to make sure he was purchasing the right tickets for the right time and date. It was a pleasure to have his help and I would recommend vivid seats to friend.
Naomi was very knowledgeable, polite, and well-spoken. She assisted me with a ticket purchase promptly, and helped me apply a discount code that was not working. Thank you!
I was having trouble purchasing the tickets online, so I called the number and they walked me through the whole process and did it all for me. It was very straightforward and I am so excited to use my tickets!
Matthew was great! He helped me out, and even held on the phone while I called my bank for 10-15 minutes! I greatly appreciate his help! Next time I order tickets I would love to call him and speak with him! Thank you so much!
Chris was great i didnt know what i was going to do to straighten things out, but he did it and i am thankful
It is rare that people buy tickets over the phone anymore and because of a simple question, I will buy tickets over the phone again.
John was very personable and not only helped with the question that I had, but made buying the tickets enjoyable. It was a great experience and I can't thank John enough for helping with my purchase!
Excellent Customer Service! Will be purchasing again due to this type of service.
Will be recommending this to my friends once again thank you!
Mike was unbelievably helpful. He continued to look for the best deal with the constraint of not being able to receive an email with the ticket download on my smart phone. He was also very knowledgeable about the event. Give that man a raise!
Chris was amazing! He nice, light, amicable, understandable, understanding and clear. He so pleasant to talk to and made me feel like I was a valued customer. He treated me with respect and was very professional. He understood my needs and found me the best tickets at the best value on the first try and gave me alternative options as well just in case. It was great speaking with him and next time I'm just going to call his extension directly because I know I will receive the best service and have an easy and pleasurable experience. Thank you so much Chris! You rock :)
Vivid Seats are a safe venue for all of your ticket purchases. They guarantee your purchase and answer all of your questions. The live chat takes a little time though for a response.
Matthew was helpful, knowledgeable, and my purchase a pleasure. I have never received tickets in the mail. However, reassured me that Vivid does this all the time. A standard procedure not to worry.
About the Business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members