The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Ryne was very courteous and helpful in finding me the best seats for the show. Very easy to work with and very patient.
Chris Made my experience buying tickets very easy He was really on top of Delivery of the tickets, I await a Great time at the Outback Bowl
Monique M was absolutely amazing. You need more of her. Knowledgeable, personable, and an absolute joy to work with. If you do not give her kudos or look at her for advanced positions then you all have no idea what you have
I have used VividSeats before online and this was the first time I called and spoke with a person. Lillian answered all of my questions and was so helpful, professional and courteous. Wonderful experience and she took care of exactly what I wanted and all the information was sent to my email within minutes. 5 stars for VividSeats. They always have what I need. Thank you!
I was having a problem with the order on line I called and all was done within a few minutes! Thank you for your help!
Nancy Williams
I needed information on the Christmas Day Laker game and was so thankful for the service given by John. He was thorough, knowledgeable, and pleasant to speak with. John's customer service was professional and truly expressed care for me as a customer. Wonderful experience purchasing tickets through Vivid Seats! Definitely recommend it.
I being new to this online ordering and getting your tickets via email had a lot of questions. Joe was very helpful and patient with me!
Luke was super helpful, processed my transaction with discount, and was very friendly. He fixed the issue I was having in app and got me the tickets I wanted.
Luke made my first time experience very easy and enjoyable. If I order again I would love for Luke to help me. I will call and ask for Luke.
I've been told this is out of your power, but if we could have the tickets we're buying earlier than 2 days before the event. That would be appreciated.
Monique was so helpful and made sure all my information was correct and that I was purchasing the tickets I needed at a great price. Very friendly and seemed like she truly cared about her customers.
When calling in to purchase ticket the representative was EXTREMELY helpful and polite. Prices were reasonable for resale
Matthew helped me find tickets for the Brian Wilson show. He was very helpful and I had the tickets in less than 10 minutes! Thank you for your help! And thank you for being kind!
I was becoming frustrated trying to complete an online purchase for Spring
Training tickets. I blew off the sight I was fighting with and called
Vivid Seats.
Morgan, my rep, was very helpful and pleasant and had my ticket order placed in no time. A live person is so much better than an uncooperative website, hands down! I will buy again. Thanks, Morgan.
We were looking to buy tickets to Moulin Rouge, the current Broadway hit... Mike was extremely helpful, patient and arranged for us to be successfull!... Thanks, Mike!
I'm happy to report that I finally found a place that takes the work out of securing tickets. Mark B. Addressed all my questions in a snap and in record time. I'll use your service every time.
Joshua was a tremendous help in my purchase and seating. His personal knowledge was a great asset. Additionally he was pleasant, friendly and professional. He is a genuine member of your team. Thank you Joshua
I had questions, lots of them, as I have never purchased tickets this way before. Lilly was amazing. She answered all my questions, alleviated any concerns that I had. She gave me a little discount which was super nice and helped me to purchase tickets for the concert of my dreams! I ended the phone call with her in tears, happy ones! She was amazing and so very helpful.
Answer: They are a site just to help scalpers. Don't trust their tickets!
Answer: That is a good concern because I never did and they won't give me my money back either
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.