VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I was having trouble with my purchase while checking out. It wasn't accepting my address as a valid address so I contacted customer service through the chat and was connected with Lucas where he was very helpful I had to make my purchase through the phone with him and he helped bypass my problem.
Dontay was so nice and helpful, I wish every customer service were like him. He was listening to my issue and helped me fix it super quick!
Very helpful, and pleasant to work with to complete my order request. I just called Luc again to help me order future tickets as well.
Bought tickets through Vivid who happily took my $1000 and sent me three confirmation emails over the months leading up to the event. Three days before the event when I was supposed to receive my tickets, I get a text from Vivid Seats informing me they were unable to procure seats to my event. Too late now to try and buy tickets anywhere else, l already booked flights and accomodation and I am still waiing for my my refund!
Great experience. George at xtn 3287 was great.
I would only recommend that you arm him with more info on as many venues as you can. Meaning a database of specific reviews and or input from others that he can refer to when consulting a ticket purchaser. I spent $1600 and for that- i would be much happier if he had the ability to discuss specifics of the venue and seats i was considering and eventually purchased. He "closed" me without being able to give me this info. And it was ok because i liked him and trusted his limited knowledge.
I do highly recommend Vivid as other as well dont have any more info.
So- my highest recommendation.
Thanks George!
Brady was super helpful, responded super quick, and overall made it so incredibly easy for me to buy the tickets I wanted. I would definitely purchase through him again. Ext 2570
I have never purchased tickets before from either VividSeats or this theater. So, I really wanted some advice.
When I asked Chris, the agent helping me, for advice on seating for a party including a 13 year old, he gave me a good rational for picking tickets in a specific area. So, I finished the transaction happy with my choice.
I called Vivid Seats and talked with Joe about Bulls tickets. He gave me incredible service and made the experience great! Very impressed with Vivid Seats as they are much more willing to work with ticket buyers than StubHub! Thanks Joe for doing a great job. Scott G
Due to high traffic, the website wasn't processing my order. I called and immediately dealt with a person rather than an obnoxious voicemail. Luke S. Was great! He was efficient and thorough, very pleased with my first experience on Vivid. I will definitely use them for future events. PS - the call operators leave their personal extension so you can go directly back to them if you have any problems. Thanks!
On Dec. 22,2019, I was purchasing a ballet ticket for the event to take place in January 2020. I chose the exact date and paid a pretty hefty price. A few moments later I received an email confirmation stating that I "successfully" purchased a ticket for July 2020! I would never plan that far in advance. Looks like their scam scheme is to sell fake tickets with a far off date so that the refund would not be possible. I contacted their customer service right away - they flat out refused to refund me. I tried to send several emails - they kept sending robotic refusals in response. Now trying to get this resolved by paypal. I will never use this company and do not recommend anyone to use them either. Terrible people.
After multiple unsuccessful attempts online. I decided to call customer service. Brady D. Answer my call a not only did he find tkts in a better seats but also better price. Brady was fast, friendly and made easy in purchasing my tkts. Shoutout to BradyD
Customer service was beyond amazing! I forgot what her name was but she was so generous, I will definitely be asking for her and using this great company
Luke was very helpful. I appreciated his feedback and instructions on how my ticket will arrive etc. I buy my George Strait ticket every year from you.
Jordan was very helpful with my ticket process! He gave me 100% honestly and he helped me choose good seats for reasonable prices. You need more people like Jordan on your team!
Bought some tickets recently and Matthew did a real good job. He was very helpful and polite. Answered all my? The best he could. Still not 100% certain how these GA tickets are gonna work though. We'll see.
The representative helped me save a few bucks and answered my questions promptly. Her name was monique and very friendly and explained the charges.
Awesome customer service. Hopefully the end result is as pleasant as the help I received to get tickets.
I was pleased with service but found cheaper tickets from stub hub and tried to call back to see if vivid seats would price match and they would not. It was over $100 difference so it would be awesome if you all could consider price matching. But overall happy.
First time using Vivid Seats. I was a bit apprehensive, particularly since I had also never used Flash Seats (the ticket transfer site being offered). Luckily, I called the toll free number and Quentin ("Q") walked me through everything. I will be calling him again next time I need tickets!
Ms. Shavonne was so patient and kind to me; she didnt not stop until my purchase went thrrough and for that i was greatful now my husband get hus Christmas football ticket
Thsnk you Ms. Shavonne
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members