VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I was looking to obtain additional information that the website did not conveniently offer and Jahcinth Williams was very understanding and accommodating to all my requests.
Marie was very helpful with my purchasing the tickets and explaining things to me. She was very pleasant to work with.
I puchased tickets not knowing they were selling in us dollars. So something that should have cost me 200 dollars cost me 350 dollars. But, my mistake because apperently that info is in the terms and conditions. So, I thought I would just resell them through vivid seats but because I'm out of country they couldn't help me. I feel they didn't make any effort to help me. I was brushed off. I feel if you are a reputable company you should offer and help all you customers equally.
Recently bought a large group of tickets through VividSeats. I worked with Iyahna, and she was spectacular.
I went online first to scout out tickets for what I wanted. I then called to make sure what I wanted was going to be 2 seats together and spoke with Alex. He was excellent and things were taken care of in no time at all. I will use them again.
I couldn't get my tickets online so I made the smart idea to call over the phone and it worked out great. I had my tickets in no time thanks to dan kemper, he provided great service! Thank you vivid seats
Iyahna was wonderful! Very helpful and nice. Everything went fast and smooth look foward to working with her again.
Brady called me after I was upset about the service fees that seemed higher then normal. He knocked off 15 bucks for me and took my order over the phone. I received the tickets immediately in my email. I have used this service for 2 years and it always does great for me. Thanks!
Monique did a great job helping to place the order! I wanted to speak to a representative to make sure that I wasn't buying handicap seats by accident. She made sure and helped place the order very quickly. On behalf of BPL Plasma thank you very much!
Monique Micheaux was very helpful and answered all my questions.
She was very professional and knowledgeable.
I received my tickets extremely fast and efficient.
I will definitely use this again to order future tickets to other shows
Alex took good care of me ensuring that got the tickets I needed. II would suggest calling Alex with your ticket needs. He was very patient and thorough. I will call him if I need tickets in the future.
I had trouble with the online site, and Brady Davis was so helpful and polite.
Purchased and printed tickets in 10 mins. WOW! Thank you so much, I am keeping your information for future purchases and I will call YOU! Your the best!
Mike was very quick and explained everything well. I am going to recommend VividSeats to family and friends thank you very much.
Sam was very knowledgeable and very helpful with the purchase of our tickets. Out standing service. Sam had answers to all of our questions and made this purchase simple. Thank you
Even though I could order on line, I still wanted to talk to a human being. I called Vivid Seats and spoke with Marie D. She was very helpful. I had many questions, and she had answers I could not get from a webpage. She also had good suggestions. I always get my tickets from Vivid Seats. They are a good establishment and I highly recommend them. Mike G
The one thing that stick out most, Sam did not pressure me or laugh when I ponder on the price of different section of world series event,,,
Gladly made the purchase self assuring
They beat four other ticker broker prices so they will be my first broker site to visit for now own on all future concert ticket purchases
The gentleman (Brady) that assisted me was Quick, Efficient, & Professional. I will be able to give a better description of actual satisfaction or dissatisfaction once I receive the tickets. I did not use the website other than getting the phone number to speak and place order over the phone.
Spending a wad of dough is very stressful. Laura helped us out where other companies had failed us. Now we just need the Astros to win!
I had a major concern about the tickets I purchased, Using the online chat was very helpful! I received the best customer service online and over the phone. I would recommend ANY person to purchase concert tickets through this site. The Agent Terrance was EXCELLENT!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members