VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Even in 2017, still a little leary about buying tickets on line.
I just spoke to Alex in customer service. He was transparent, professional and was able to answer all of my questions quickly and thoroughly. I was able to secure great seats at a great price. Vivid Seats works for me!
I tried order with the app but that didnt work. Called to order. That was a big mistake! I ordered tickets for 51 field and they sold me 51 reserve tickets for the World Series game 7... for the same price... called cutomer service to fix the issue and they said there is nothing they can do... crock of $#*!!. Totally ruined my day! I will never buy tickets from this service
He did a great job in arranging the seats. I would recomend Brady to my friends next time I need seats
Having difficulty communicating online, Nick was quick to extend a phone call and connect over the phone about my issues. Nick was also quick to resolve my problems and offer his direct extension if I came across any additional problems moving forward. Nick was very polite and professional and handled the problems flawlessly.
Had an issue with getting tickets to a game. Alex, who took the call for customer service, was courteous, reassuring and extremely helpful in getting me set up and receiving my tickets. Great experience to have good people assist you when need be. Thanks
Brady was very helpful and knowledgeable, helped me with checkout, emails were sent promptly, tickets were easy to print very pleasant experience
I have tickets for bob seger who was supposed to appear on 10/28/17. It got postponed with no date provided. I contacted Vivid Seats today and they won't refund my $500. Read the small print, they dont refund for postponed concerts. If it were out right canceled, they would refund immediately. This is the worst experience with a ticket vendor I have ever had. I won't buy tickets through them again. They have a deceptive warranty and their customer service rep * was unhelpful, wouldn't give me their corporate address for complaints. She also would not escalate me to a higher manager. She was sarcastic and insulting. She wouldn't answer most of my questions for simple info like what is her agent id. Every reputable company I have dealt with provides that information. She said it was too personal. Seriously? So you can be anonymous in the complaint process, where is the accountability? Bottom line, they won't honor the guaranty. How long do I have to wait? A year? Two Years?
*Personal information redacted by admin
We had tickets to attend a football game at WVU and had put off purchasing a parking pass until just two days before the game. Although we ended up spending more than we had planned, the rep I spoke to, Tyler, was extremely helping in finding me one of the lesser expensive ones that were still available. He was friendly and very professional and made the cost of the pass a little easier to take. We have no one to blame but ourselves for not buying the pass at the same time we purchased the game tickets. Thank you Tyler for your courteous service!
This was the first time I tried to buy Hockey game seats or any event by telephone and computer from any seat event seller. Nicholas handled the sale well, explained the proceedure and handled my concerns. Now ready to attend the game.
Rhan helped me plan a concert event for 15 people.
He was very nice and patient with me. I would definitely go through Vivid Seats in the future. Looking forward to a wonderful experience with my friends and family in St. Louis next year.
Tyler was great very easy to get my tickets over the phone. Great customer service everything was done and set within a matter of 30 minutes all the way from the time I called him to the finalization of the email.
I was lucky enough to talk to Terrance Harris regarding tickets to the Las Vegas Knights. He answered all my questions and helped me get good seats at a good price.
I will be ordering all my tickets from him for now on!
Thanks Terrance. You Rock!
Kathy P
Went online to purchase tickets but had a question. Called the number listed. Spoke with Nick. He answered my question and since I had him on the phone I completed my purchase thru Nick. It was a smooth & stress free process. I have and will continue to use VividSeats for my sports & concert needs.
My wife and I decided to attend the Pitt vs. Virginia football game at the last minute. When I went on line to purchase tickets, they were to be sent to us, which meant we might not get them in time. I called and got the representative on the phone, and he arranged for us to buy and receive the tickets on line. He was terrific.
Charles A. Bierbach
Nick helped me plan my vacation by securing the tickets I so desired for Van Morrison at Caesars Palace. Very happy today indeed
Needed World Series tickets and Iyahna informed me of the available options and patiently, politely and professionally did everything necessary to ensure the process was satisfying.
Dealt with Tejuan by phone to help me secure 5 tickets. She was great and helpful, and efficient. I knew exactly what I was getting. Will work with her again on future ticket needs.
By sending me the tickets by email instead of overnighting them. Thanks, Michael! MIZ... Hmm... this email is required to be 100 characters long... hopefully this will do it!
Needed assistance getting best choices last minutes, Brady quickly understood
Our needs! Most Professional-- Most Helpful --Bsst Offers for $$$
I was not happy it took so long for the representative to locate the tickets I was purchasing. She could not locate the event.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members