VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I immediately contact Vivid when I inadvertently purchased six tickets instead of 2 for a basketball game. The order sight pre-populated the quantity of 6 and I did not notice until I clicked after entering the credit card information. They refused to refund the four extra tickets even though they saw that the purchase had just occurred! Customer service is horrible! Offered me the avenue to go on their sight and relist the tickets for a 10% fee! (They refused to assist in doing it!) STAY AWAY FROM THIS COMPANY!
I had a problem with Vivid Seats in the past but they did everything in their power to right the situation. Recently I purchased tickets to a New England Patriots game. My credit card was charged but shortly after I received an email saying my purchase was declined. Due to previous issues, that were all Vivid Seats fault, I'd been red flagged and they refused to sell me the tickets however my credit card was charged nonetheless. I'm planning on complaining to the better business bureau and anyone else that will listen. I'm starting to think this business needs to be investigated by some type of law enforcement agency for criminal business practices.
I dialled their number instead of using the laptop and got right through to the rep. We looked at two days for a musical and he told me the price was much better on my second choice and gave me the numbers. I booked the cheaper performance and was pleased because a robot would not have been able to advise me that way. For me, it was a good experience.
Recently purchased tickets for the Vegas Golden Knights in Las Vegas for January 2nd. Ross helped us with our purchase... what a great experience. Ross was very helpful and made the whole purchase experience so easy and quick. Thanks Ross.
I have never experienced the bad customer service that I did with this company, ever before with any other company! I tried calling and could not get through to anyone, I tried the online chat and was told that I would be emailed and someone would get back to me and no one did. The cost of the tickets were 3x the price of the actual tickets and higher than sold anywhere else. Then they said they responded to me and I never once received a response and I never got the tickets before the concert and they still did not refund me my money! The worst ticket sales company ever, beware and do not use, look at BBB they don't have an accredited account for a reason and they are all negative reviews!
Brady was a pleasure to deal with. As a repeat customer, for future events I will continue to look at tickets on the Vivid Seats web site.
Justin Goodman 2606 made it very easy for me to mix and match seat locations so I could maximize seating savings!
The gentleman was very nice and helped with everything requested of him. Great experience. I forgot the gentlemans name but his extension is 2669.
Brady Davis was most helpful in finding the perfect seats for us. I have saved his name and extension on my phone for future purchases. Never will I go with any other ticket agent.
Great customer service. The attendant Xavere Rogers was very helpful in finding the best deal possible. He was patient and listen to all questions. Great customer service!
I ordered tickets for an event for the wrong day and they were non-refundable. Luis sent me a link to show me how to list them for resale then he helped me with purchasing new tickets. I was so stressed and upset but he was so patient and calm. He spent a lot of time on the phone helping me and making sure I felt good about the entire situation. I can't say enough about his customer service. He went above and beyond. He was the reason I was willing to buy the correct tickets without having sold the wrong purchased ones yet. He is absolutely a wonderful example of what an employee dealing with the public should be! I hope he gets the recognition he deserves!
Mike was extremely helpful and was able to provide the tickets exactly I needed. I was having trouble on the site requiring UPS delivery of tickets I needed immediately and Mike
Great experience trying to buy parking passes to Notre Dame Navy game. Wanted these in advance to save time and have a plan before arriving on game day. Nick was very helpful in checking the location so that we found easy parking within walking distance at a reasonable price. Thank you, Nick!
Marcelino was a great help. I was able to find the seats I wanted at the price I needed. I am excited I have learned about VIvid Seats.
My representativ, Tejuan, was very pleasant and explained now eflash worked since I am a first time customer. I really appreciated her help.
Thank you to Monique (#2670) for being so patient while answering all my questions and explaining location and the best seats. :)
Representative polite and professional and handled the problems flawlessly.He did a great job in getting our order straightened out... I would recommend Louis to my friends next time they need seats or help
Very hard to higher talent. More men like Alex is why vivid will thrive. I just hope that as a company his talents are realized and he doesnt leave you. Ive been there and done it. Most jobs I left was because I was working for guys that needed to keep us done. So I decided to go solo. Killed it. Throw the good ones like him into the fire. And if he truly is what he is showing now vivid as a company wins. Thanks. Tk
Alex handled every question I had. Took his time with me and it was a flawless experience. I would recommend vivid seats to family and friends. Thanks
Thank you Jonathan for explaining pricing, seating and all the policies. It was important to me to get great seats and download the tickets.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members