VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Thankfully the rep. Nicholas was very helpful. Their on-line web-site wouldn't accept my address in my attempt to process my purchase, so I had to call. However, the service fees are truly inflated. Why do they need to charge a separate service fee for EACH ticket that is ordered together? I would have researched further if the tickets weren't selling quickly.
Thanks, Angel, for your great customer service answering questions and walking me through my first purchase with VividSeats! He took my order over the phone so it was a breeze. Thanks again!
Justin G was very helpful in purchasing tickets when I needed to make sure a large group would be together. After seeing other reviews I'm hoping that my at-the-game experience goes as smoothly as my ticket buying experience.
Justin was very helpful and did what he could to help me with getting the best seats possible with the money I could spend.
After being frustrated by the website for VividSeats which kept asking me for a password I could not recall, I was pleased to get the personal assistance of Rhan who was able to complete my order for me. Many thanks. J & M Moore
Just wanted to give a shot out to Nick. I was having issues buying tickets using the online method. I was able to work with Nick in the customer service department and he was able to quickly take care of my issue and get me the tickets. This was important because I am taking my work crew out to celebrate the holidays and wanted to show them a good time for the hard work they put in. Can't thank you enough Nick! Thank you for helping us celebrate the holidays and taking care of my issue so quickly!
While Iyahna, VIP Sales Agent, was very helpful and professional, I felt that the fees for purchasing tickets online/phone (because that was the only way to purchase them) were exorbitant. It was communicated before they processed my payment that I was in fact paying above ticket prices. However, there was no way that was obvious to purchase them any other way.
Ross was more then helpful. Answered every question I had. Very great customer service experience for sure.
I don't like buying things over the phone but Nick put me at ease. He know what he was doing and gave me honest answers to all of my questions. He was careful to get all of my payment information correct and reminded me of the money back guarantee. My tickets arrived by email in about an hour. Well done!
We had a group of 17 people wanting at attend an event and be located close to each other. Monique was a huge help, couldnt have done it without her!
Tyler was very easy to work with, he found exactly want I wanted. I will always use vivid seats because of Tyler's great service! Please thank him again for me.
Purchased two tickets last week to a football game, and found the next day what the fees are. Shame on me for not looking while shopping, but Vivid does not clearly provide disclosures during the buying process that tell you exactly what you are paying. I understood the ticket price, but not the full cost. I am sure it was buried in the disclosures that I agreed to somewhere, but I didn't see it. I do not expect free, I know you are a for profit business, I just find the lack of clear disclosure unacceptable, and will not be back to Vivid anytime soon. Also, Vivid promised two dates for the tickets to be sent, both passed without shipment and without explanation. After calling them today they did expedite things for overnight delivery, but it took a phone call to get that. Going through their chat service and emailing them produced no results.
Terrance was friendly and helped me with every question. I would highly recommend using vivid seats to get your sports tickets
This was the very first time calling in or going to a PPG event. Tyler was VERY professional, fast and courteous. Explained the seating and found the seats I wanted... very happy
Tyler was extremely helpful after being frustrated with trying to order online last night when it wouldnt go through. He was very nice and made it easy for me. Most pleasant experience I've had from ordering over the phone. Thank you.
I immediately contacted Vivid Seats when I bought Tailgating tickets instead of game tickets for the Houston Texans. I was placed on infinite hold three separate times. I tried to email them but only got a survey. After they mailed the tickets, then they emailed me. It has been a very frustrating and disappointing experience. Highly recommend everyone stay away from this company.
Had trouble with online address and visa and was unable to purchase seat through online so had to call and Purchase and Michael was Awesome.
Michael White was extremely professional and helpful as he guided me through my purchase. He had a great personality which was refreshing to hear as I've spoken to countless representatives over the phone (from various companies) which can be a very dull experience. Michael was thorough, concise, clear, and was a pleasure to talk to. Thanks again for a quick turnaround!
I bought 6 tickets to Knicks vs. Hawks game, but did not receive the tickets. I ended up buying 6 more tickets through Ticketmaster. Then VividSeats wouldn't refund my money! I ended up disputing the charges through American Express. Buyer beware!
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members