VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
I purchased theater tickets the day of the performance and never received them! I had to call customer service 4 separate times over the course of the 4 hours leading up to the play and was continually told that my tickets should arrive within the next 30 minutes - 1 hour. Finally, 1 hour before the start time I was told that I should have just received my tickets as it showed up as sent on the company's end. Well I never received anything! To make matters worse it has been 2 weeks and now the company is refusing to issue me a refund. Horrible horrible customer service and a downright scam. Do yourself a favor and steer clear.
I purchased tickets to the Packers vs. Panthers game over a month ago. I was told they would be delivered (by email) 2 days before the event. They weren't, so the day before the event, I called customer service in the early afternoon. After spending half an hour on hold I was told they were looking into the problem and I would receive a call at 3:00pm. No one ever called and I called them back at 4:30pm, I was told MY tickets had just been delivered to my email and that everything was settled. When I got my tickets finally, I saw that they were on the complete opposite side of the stadium from what I had ordered. Seeing as it was a football game, I chose my tickets based on what team's side I wanted to sit on. I will say that the tickets I received were 2 rows closer than the one's I purchased so to them, these were considered a "fair trade" and "comparable" so I had no option to get my money back. I would have rather re-purchased tickets from another, more reliable site, in seats that I actually PAID FOR. I understand the terms and conditions of the site, but NO ONE told me my tickets were being traded until I called and complained. This is just unprofessional and SHADY. I expected better service for how much money I spent. I should've known better I guess.
Any canadians dont use this, they trick you into thinking your paying canadian dollars until you get your credit card and have to pay the difference. Also the extremely high price they charge for the service charge on every ticket is beyond redicilous. Such a rip off of a site.
We purchased Kenny G tickets three months in advance of concert. We were not informed status of tickets, ever, until I continually emailed them and they assured me the tickets would be delivered via email prior to the event. We had to drive over four hours to get to the event site and still did not have our tickets before we left on the trip. From the road, they told us the tickets would be available to print. That's true, but I received the email i hour prior to the event and had to pay the hotel a $15 service fee to print the tickets. BAD customer service.
It was a pleasure speaking to Alex, very professional. A true asset to your team. Satisfied Customer, will purchase tickets again. Cheers!
Agent very helpful. Found just the ticket I was looking for. Vivid seats is my one and only ticket venue
We bought 4 tickets to the January 1st, 2018 Tournament of Roses Parade from Tyler J. He was very friendly and efficient. He offered me his direct number in case of issues or if I needed for future purchases. It was a great experience, at a very hectic time for VividSeats, to be sure. Thanks Tyler.
With the outstanding assistance of your agent, Mr. Terrence Harris, I got the purchase of these tickets with so much ease. I found Mr. Harris very patient and very accommodating answering all my questions that give me vital information on how to get my e-tickets once they are available. I am planning to contact him again when I have some important sporting events to watch in the future.
Sam was great help, very patient, easy to understand and pleasant to work with! I wish all my phone experiences were as nice.
Talked to Tyler and was able to secure two tickets for an almost sold out concert. Tyler was very courteous and informative. Hard to find Super Customer Service these days, but Tyler has it going on! Thanks so much. I'll spread the word about Vivid Seats, a great place to get great deals on the latest concerts and events. :D
Well, I wanted tickets for a concert in Hamilton and thought all the cheapest seats were gone. I can take some of the blame but vividseats weren't very honest and I got took for almost 3 times for what I should have gotten the tickets for. I should have just dealt with First Ontario directly. I don't recommend vividseats for your concerts tickets or any other venue. Its a rip off.
Xavere did everything right when supporting me to purchase tickets. My phone call was answered right away, he was kind and helped me with efficiency.
I had problems with the website putting my details in and also wanted clarification on ticket pick up. My call was answered right away. Tyler was extremely professional, friendly and quick in resolving my issue and answering questions. What can sometimes be a painful process Tyler made super quick and easy! I will be reaching out for his assistance for tickets in the future!
Brian answered all my questions and helped so much. Nice, friendly, and professional. This is our second vivid ticket purchase and prices were better than other sites. Will definitely use again to purchase tickets.
I just made a purchase for concert tickets and John was very helpful. He answered all of my questions and the transaction was quick and easy.
Do your research... paid 3x the venue price for tickets plus fees. The tickets were not yet available for sale to anyone. The seller could not have possibly confirmed or guaranteed the tickets. Run far, run fast
I called my order in over the phone and spoke to Iyahna, who was a pleasure to speak with. She made the transaction smooth and easy while being very warm and friendly. I'm excited to have my tickets but I was a little surprised at the out-the-door total compared to the listed ticket prices. Paid $151 per ticket for two tickets and my total came out to $384.
I just want to thank Daniel B. For explaining everything to me and helping get the passes we neede for the game and how it worked.
Very pleasant & professional and answered all my questions, very helpful. I would definitely Recommend Angel to all my families and friends and provide them with the extension so they can talk to him directly
Brady was very personable and made the whole process quick and easy. I would definitely call in again to purchase event tickets.
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members