VividSeats Reviews Summary
The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Customer Service from Terrence Harris Was Great! We were having trouble purchasing our tickets online, we struggled for about two hours until we desired to call and make the purchase throughout phone, Terrence helped us and within minutes we had our tickets purchased! Thank you so much Terrence Harris Hope Uou Get a Raise!
Great rep. Answered all my questions very professional. Wold set up future tickets with him. Thank you
Thank you Nich! Thank you Vivid! We will be back soon! We have always trusted you to deliver, and always look forward to making memories and help the people we love make memories through you
I had a wonderful experience today! Super Easy and fast, was given an answer to every question. Thanks for help me with the process.
Sam was very helpful and friendly and provided a great experience processing my order. Thanks again Sam!
Had difficulty with credit card information input on line, called the toll free number, and within 6 minutes had my order placed and confirmed by email. Very pleased!
Wow Luis, this guy, although I've never met him he knows how to connect with his clients. I'm never felt so connected and alike to someone through the phone. After all, if it wasn't for Luis I would've never been to see Lady gaga. HE IS THE BEST and he should be promoted to whatever higher rank of sales agent there are.
My representative, Marcelino, answered on the 2nd ring. I had never ordered Broadway tickets before, and he was efficient and extremely patient with all of my questions.
Alex was a pleasure to deal with while purchasing my tickets online. He saw to it that all my needs were met and even helped me save a few dollars :)
Nick found the section I wanted to sit in at the game within seconds and completed my ticket order by phone in less than five minutes. I received the tickets by email moments later. Thank you Vivid Seats!
Nicholas Eaton was very professional and helpful with our request. I needed six tickets and he was able to get me 3 sets of 2 near each other. Thank you Nick.
I very was happy with the service on the phone. Louis was very helpful. He helped me with the purchase of my tickets for March 11,2018
My ticket purchase with Vividseats via telephone was so easy. Terrence is a very exemplary helper- smooth, clear voice- took his time to get my information right the first time I said it - gave me good explanations on how the seating worked at this event. Very pleasant to speak to him. Thanks, Vividseats, for hiring quality people to help with ticket orders. Well done.
Mike was perfect he helped me until the end please give him a great review he was great! Really how much more can Iola say I think he did the best ever
Alex was very with me and assisting when selecting seats and explained sections for this venue and it took very little time. Alex gave me his 4 digit extension at the end of the call, I was impressed. Thank you
Xavere Rogers was an awesome representative. He provide great customer service with a smile and was a great cross seller. Great experience after a long day of work.
Got charged more than email discounted price. Unable to get over payment credited back. Will never use your company again
Sales person was very curious and professional. My problem is with the company
Iyahna was very patient and helpful. She took her time trying to find us the best seats at a reasonable price. Incredibly friendly, professional, and great customer service. I would highly recommend Vivid Seats, specifically because of Iyahna.
Over all I would go back to VividSeats for events. Sam made it easy for my purchase! Thanks again. I do agree with Mary S. Pricey fees.
Was really helpful thank you so much will be calling again was not going to get them and talking to Taylor i felt a lot better about getting them
From the business
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members