The overall reputation of the company is significantly marred by numerous customer complaints regarding service reliability and transparency. Many users report frustrations with receiving incorrect tickets, unexpected charges, and inadequate customer support, often describing the service as untrustworthy and dismissive. While some customers have noted positive interactions with individual representatives, these instances are overshadowed by a pervasive sentiment of dissatisfaction and confusion throughout the purchasing process. The consistent issues with order confirmation and refund policies highlight a need for major improvements in customer service practices to enhance trust and user experience.
This summary is generated by AI, based on text from customer reviews
Brady was very helpful and processed my order with ease. I needed some info from my email that I could not get into and he looked up what I needed and applied it for me! Great job! I will be buying from Vivid seats again in the near future..
Tyler at ext 2441 was very helpful and informative. He gave me a very detail information and helped me to book the ticket just in couple of minutes. I would recommend him as your sales representative.
I was having trouble on line purchasing my tickets to the World Series and I called Vivid and Michael was so helpful with my purchase. He Immediatly put my mind at ease, helped with the purchase and my headache went away.
Thank you Michael
Christine Rangel
Alex was very professional and informative during my purchase. He answered all questions I asked and assisted me very confidentially.
Great experience making my purchase with vividseats. Tyler was very helpful and knowledgeable. Would highly recommend. Thanks again Tyler!
I called in to ask what the seat numbers were for a couple options I was looking at. Sam picked up right away and was extremely helpful as well as professional. He also found even better seats, I did not know were available. Sam did an awesome job and based on my experience with him, I would definitely use VividSeats again.
Brady at vivid did a great job, very informative and got the 6 tickets together. Fees of 25% high but it was a 3 time stanley cup winner in the last 7 years
Brady was a ton of help. My bank wasn't allowing the transactions to happen and I was getting pretty frustrated but brady was on things and knew right what to do. Got my tickets super fast and he was beyond helpful. Petition to get Brady a raise should be happening
I was taken care of in a timely fashion. I needed to purchase tickets for a Miami heat game and was worried that I would have to drive over to the stadium or to the school itself to purchase a ticket. But Tyler was able to help me with my purchase.
Mike at ext 2555 was very clear and professional and fair... and i don't normally use these sites for buying tickets.
Did the sale online 3 x" s wouldmt go thru, called the phone #. Couldn't get a rep. Another 20 minutes, finally selected sales and got a rep who put the sale thru manually, and was polite and understanding of my frustration. Sam was awesome. Your automated online system needs desperate help! Or at least give an option to speak to some one!
I was hoping to get floor seats in the middle as close as possible and needed three tickets. I am taking my daughter and her boyfriend and want them to have a great experience. The challenge is that the closest seats with a group of 3 was row 32. Michael White was absolutely great in coming up with a creative solution and suggested we get two seats together for them and then one for me close by. We got row 5 for them! Now I can look like a rock star with my daughter! Thanks Michael!
Overall the buying experience is as quick and easy as any ticketing sales website. The bottom line is that there is a guarantee for my tickets being real
Samuel Fadness is the man for the job he knows what he is doing and is fast and know his credentials.Go TBlightning
Excellent customer service from Tyler. He was professional, helpful, and knowlegable of the seating for that arena. He helped me select the best choice of seats. Also they answered the phone promptly - no long holds.
Alex was Very professional and courteous! Have used vivid seats many times, definitely will recommend to my friends..
Alex of VividSeats not only did a great job of getting us terrific seating for the Grand Ole Opry experience in Nashville, but has gone that extra step in touching base and making sure everything went well. Good on you Alex. Look forward to booking with you again.
I had questions that weren't covered on the site so I called and spoke to Marcelino- he quickly helped me find the best deal and answered all my questions in a friendly, professional manner. He was awesome and I'll use Vivid Seats next time!
I had a very pleasant time purchasing tickets to the NLCS with Iyahna. She was very informative a searched for the best possible seats at the lowest price.
Answer: They are a site just to help scalpers. Don't trust their tickets!
Answer: That is a good concern because I never did and they won't give me my money back either
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.