My experience dealing with the CSR Linda was a joy.
I rarely return anything and I thought I will be receiving a hard time from the CSR. But to my surprise, Linda was very nice handling my request and went out of her way to do so. I meant what I said to her that she is a class act. Linda's supervisor also was great to deal with. I would deal with Manufacture direct at NBA store again.
Even though I could order on line, I still wanted to talk to a human being. I called Vivid Seats and spoke with Marie D. She was very helpful. I had many questions, and she had answers I could not get from a webpage. She also had good suggestions. I always get my tickets from Vivid Seats. They are a good establishment and I highly recommend them. Mike G