Vivid Racing

I ordered a rim in 03/21 that they said was in stock. After ordering i was informed it would ship directly from the manufacturer. The last email I received from them was in 8/21 asking if i wanted to wait, or get a refund. I decided to wait because I couldn't locate the rim anywhere else. In 11/21 i found one and requested a refund. No response. I've emailed several times requesting my refund, but I've never received any response. Their customer service is horrible!

I recommend don't buy here..

I requested an RMA three weeks ago and still cannot get a hold of anybody to help me at this $#*!ty company. Still on a chat log with them right now and they just plain suck. Do not spend money here or you will be forced to contact your credit card company to get your refund

Sold me an exhaust system for a $180k car that ended up needing permanent altering to install. Was supposed to be straight forward bolt on. When i asked for pics or instructions for install they couldnt provide anything that showed the issues. I then requested to return for a refund and they denied me. Have to take legal action against them. They are dishonest Stay away from this company! They have a ton of other bad reviews as well

I ordered a shift knob from these nobs and then when I called to see what's up with the order they tell me the price has changed and I need to pay more money because of their lack of updating the website. So unacceptable

They fried the ECU on my Audi TT after sending it in for a stage 1 flash. Claimed they were unable to communicate with the unit and eventually it was returned. It was fried. The car would not run. They offered no suggestions and stopped returning calls. The ECU is no longer available through the dealer. Eventually found another tuner to fix a used ECU. Car is finally running again. Expensive mistake to use them and they offered no solution or took no responsibility for destroying the computer. AVOID, not a reputable company.

The headlights I ordered works great and looks really nice too. Before these I had a problem with a different site that gave false advertisement and tried to blame me for the DRL lights not working. Luckily I found viviracing and they had exactly what I needed. Installed them myself and let me tell you they look quite stunning. My headlights arrived 2 weeks early! One of the reps kept named Luis kept updating me whenever he was able to. Thanks again for the great service and product.

Impossible to get follow through. I paid for an exhaust that including all shipping and fees and then had to pay DHL to release my shipment. Tyler Inglehart promised it would be taken care of and a credit issued to me but it went on for weeks with noting done despite patiently asking for resolution. No replies, no help, no resolution! I will never buy from this company again and recommend nobody does... but I know they will continue to sell despite their crappy service because thats life... but they suck!
I filed a claim with American Express with all documentation and emails showing the situation. They credited me what was owed. Its a shame I had to go through that process to get my money. I hardly ever write reviews but I had to take the time to do this one because they really are horrible!
Matt

It's been 7 months since I ordered an exhaust pipe.about 4 months ago I got the notification that it had been shipped. (I think it was out of stock) it said delivered. The picture that it was delivered to was not my home. I contacted vivid. It took 3 to 4 months to tell me the carrier denied it and said it had been delivered with a receipt. Ya I'm sure but not to my address. They did very little to help me get my product that I spent 400 dollars on, Do NOT order from vivid racing. Such a crap show.

Worst company to ever deal with! Be aware! After placing my order I was inform it would cost an additional $XXX. XX dollars to get the item. After I already place the order! So I ended up paying for it and then got another email 2 hours later saying it would be another $300 on top again! Like wtf! How are they still in business? Had my order cancel when I called them out on it lmao

I had been looking for a certain part that not many stores had. I decided just to ordered from Vivid anyway, knowing I could possibly be waiting 3+ weeks for a part to even come back in stock. It's been about a week? I have this part, ready for install!

This has been the WORST purchasing experience of my entire automotive career. Attempted to order a part that was "in stock". Got an email that it's unavailable - OK no big deal. Paid via credit card online. No charges or pending charges showing at that time so I thought nothing of it. 3 weeks go by, I show charges posted to my credit card. I have been calling, emailing every day now for 3 weeks and I have been getting told every excuse in the book and been hung up on multiple times. This is a FRAUDULENT OPERATION and you do not want to give these people your credit card information. This is the most embarrassing customer service I have ever received and I will spread my message everywhere until they get this issue resolved!

Ordered a part in January and 7 months later still no part. Asked for a refund and never heard back. When you call them you are on hold for 20 minutes and it disconnects you. Horrible customer service.

Impossible to get through by phone or email, will not return phone calls or emails. I ordered tail lights for my truck and they were delivered to me 5 weeks late and broken. I tried to call at least 15 times and had to listen to some stupid phone message for 15minits + then hang up after hang up. I would never buy anything from this company, EVER.
B T W, buy from Amazon better service and returns.

I ordered some carbon fiber seat backs from Vivid and got them in about a week. A few days after I ordered, they said it was shipping, but did not send me a tracking number, and asked me for review. I emailed them back and said unless they wanted a 1 star review, they needed to send me a tracking number. The same day I got the tracking number and a follow email making sure I got the information. Then a few days later my part arrived very professionally packed so that the part was extremely well protected and looked absolutely perfect.

If you need anything, ask for Rich! I'd been looking everywhere for a certain exhaust with no luck until I received help from Rich. He was able to help me find a similar exhaust and made the exchange process very easy. After the help I received, Vivid racing will be my go to for all my car parts! Thank you Rich!