Vivid Racing

Ordered Flowmaster exhaust system 2 weeks ago still haven't received my system calling doesn't get you anywhere they don't care about customer retention they are the worst vendor ever take your money and run

I had a excellent experience with vivid racing, parts were dropped from UMI and Cade went above what he had to do to keep me on top of my purchase. I thought the deal was too good to be true. It wasn't. Thanks

I was initially impressed with this company. All sales reps seemed knowledgeable and eager to help. However, after selecting and purchasing some wheels their website said would fit my specific vehicle they refused to do anything to assist after learning they did not. The hub bore was smaller than what was needed and I couldn't use the wheels which I had just spent near $900 on. Their customer service department essentially said it was my problem and not their's. I've placed a dispute with my CC company and will never do business with them again. I'd recommend spending your money with other merchants who value your business and will help resolve issues such as this as opposed to blowing you off.

Ordered a park for my motorcycle and was told it would be shipped oct 28th and would have it before xmas then was still yet to receive any updates then after 2 weeks past and dozens of emails sent by me they finally responded saying we will send a tracking number on Dec 17th once again didn't hear anything so i kept emailing them after 1 month they got back to me saying a expected shipping date is march 1st then when trying to get my money back i cant hear back from them because of awful customer service, they just keep pushing shipping dates back will never be ordering from vivid again.

I ordered a set of tires that was currently on back order, I then talked to someone via email on getting another pair that was in stock. Everything went good, I was busy for a couple of days. Just to get back and have them cancel my order, I proceeded to order 3 different kind of tires and my order wasn't going through. So now, they won't reply to an email. It's okay, just thought I would explain my unpleasant experience with Vivid racing.

Vicid has the greatest line of communication skills and updates ever. They keep you posted on any changes to your order and step by step tracking. I love this company. They truly care about their customers.

Order a product from them. Said it was in stock which it was not. 2 weeks later never shipped. Tried to get a hold of someone by phone and email. Got put on hold and offered callback. They never called back. No one replied to my emails. Could not get in touch to cancel or inquire about status. Disputed my charge with the credit card company.
Also, be aware they use websites with names other than Vivid Racing, but when you place your order you then see they are the same company, same terrible customer service.
Do yourself a favor and do not order anything with this company. They charge your card immediately, have your money and never ship the product.

They made a mistake and inspite of every email saying they are 100% committed to customer satisfaction as well as their on hold recording saying the same. They totally left me hanging. They apologized for their mistake offered me a small discount for the missing part, which I found cheaper even with Thier discount on both eBay and Amazon. They really didn't seem to care and were cocky and arrogant in their replies.

I purchased a j-tube for a turbo i had previously purchased from them after several weeks to finally receive the item I realized they had charged my credit card twice for the item 9/20/2023 and 10/03/2023 for $159.00 both times.
I called ant talked to Brett and sent him copies of my credit card statement, I called him approximately called him 20 times over the 2 months each time saying he would take care of it and call me back not once did I receive a call from him.
On 12/15/2023 I was finally able to talk to a manager Kelly Herring which I also sent him the documents on 12/******* he emailed me that they only charged me once and there was nothing they could do.(even after seeing the proof that they charged me twice)

Purchased a $3500. 00 steering wheel and it never fit or worked correctly. Zero response from Vivid. I have sent them email after email and still no response. Never ever buy from this company. Their reviews say it all. HORRIBLE CUSTOMER SERVICE. On top of that they make promises that they never keep. I was told a replacement wheel was coming soon... that was months ago...