Vivid Racing

DO NOT USE THIS COMPANY! Let me tell y'all about this company right here. They possibly have the WORST customers service that I have ever experienced in my life. They sold me the wrong parts for my truck back in June & when I told them I wanted to return them & get a full refund, they said they can only refund the amount of the part & not the tax & shipping because according to them I ordered the wrong part & they are 100% not in the wrong. I argued about it with them until I decided to just get what I can get back for the part. I mailed the parts back in July when they FINALY sent me the return label. Up until August they were givig me the run around about where the parts were. They apparently couldn't find it. I finally threatened to get my lawyer involved if I didn't not receive my refund. They sent an email that same day saying that they found my return order & I will receive the refund after they do their little inspection ( the parts never left the package I just took them out of the box & immediately realized it's the wrong part) well it has now been 2 months & I have YET to receive a refund. Nobody is answering my emails or my phone calls. I 100% DO NOT RECOMMEND THIS COMPANY! Would rate them -5 star if I could. Screenshots of emails they sent are attached. They said that they needed the tracking number so they can see where it's at AFTER they said they have the package. There is not tracking number because the package was delivered 2 DAMN MONTHS AGO!

Ordered a set of oracle grill lights. Had a bit of a mixup at first with a part not working. They since replaced the part And is now working

Very quick replys and reply with answers very helpful in moving forward! So, very happy so far, look forward to my next purchase!

Bought roush decal emblem and been total diesater charged twice no one answer the phone i really bad bad experince

Order ECU two weeks ago, after waiting for the item to ship VIVID racing says they are canceling my order. The item is still listed on their website.

TRIED to purchase a seat cover for my sled on 1-19-23, called a week later to find out where it was and was told it was on back order, so i cancelled the order and received this email from VIVID below. Stating that i would get a refund 5-7 business days. Today is the 13th of Feb and called again because I did not see my refund, they told me that this refund has not been processed yet and they will put a rush on it. I have confirmation of my cancellation, they are holding my money without delivery of product, Theft- I am going to the Better Business B. As I have already seen many other people do. It takes years and months to get a customer and seconds to lose one VIVID.

Hello!

We appreciate the opportunity to earn your business. Our team is working hard on getting your order through our system. We have updated your order (#*******) at Vivid Racing with the following status of, Refund Pending.

Our online order team has the following comments about your order: Hello, Thank you for placing your order through Vivid Racing. Per your request we will be canceling your order and no parts will be shipped. You will be credited for the amount of your purchase immediately with a typical bank processing time of 5-7 business days. Please give us a call or send an email with any questions. Thank you, Grace C. Vivid Racing Customer Service *******040 x 3

You can find a copy of your order here: https://www.vividracing.com/account_history_info.php?order_id=*******.

Should you have ANY questions or concerns, just reply back to this email so we can assist you. Need to make a Return? Do this easy by visiting www.vividracing.com/returns.

Sincerely,
Vivid Racing
1-*******040
www.vividracing.com