Great customer service. Addressed my concerns quickly and professionally! Will order from Vividracing again :)
The customer service in incredible. They go over and beyond to make sure you are happy with your order. I highly recommend them.
Tyler was awesome! Very professional and great follow up. I will be calling him again for my next order.
Great company my part showed up in 2 days! Very fast shipping I will buy from Vivid again soon! Thanks
Awesome website and came faster then estimated delivery. Sounds really good on my car. Installation was pretty easy
The worst experience with this store I order a part October 2022 and my deliver expect is 10-2023 bad
Ryan always keeps me up to date an answers my questions right away. So far very happy with Vivid Racing
Austin helped me and his customer service was excellent. The part is on back order but we hope everything goes smooth.
Knowledgeable and responsive, super easy experience dealing with Austin to order an aftermarket exhaust.
The custom design for this product is great. Configured it just how I wanted, and they kept me up to date daily...…. Would highly recommend
Started with a Facebook message. From start to finish easy and smooth transaction! Will use them again in the future! Thanks Vivid!
Well this is the first time I'm making a purchase from Vivid Racing and so far the purchasing procedure is moving right along.
A tracking number was not provided during 10 days, so I was forced to cancel my order and request a chargeback.
Great fit,easy to install looks great, love it fits as it should it's amazing couldn't find one no where else thanks
Great service, unit arrived with a little delay due to COVID-19. It had proven to be easy to use and very useful :)
So it started with my first purchase. I waited 8 days after my first purchase to get any kind of notification of the order, but I only got that because I called them for 3 days straight and then the notification did not have a tracking number on it. So I called back. No tracking info yet. Then 2 days later I called back and the young lady on the other end of the line tells me that the delivery will be made by Friday. On Thursday I get a call form Vivid telling me you $630.00 part is on my front porch and I need to rush home from work to sign for it. It's crazy they say I had to sign for it and it's just left on my porch.
So I thought I would try Vivid again. Maybe it was a fluke. Well guess what. It happened again. 8/31 is when the part was ordered. I called for 3 days straight again. Finally on 9/10 I got an email telling me my parts would be delivered to my house on 9/12. On 9/9 when I called Vivid I told them I was leaving town for a week and asked them to ship the package to the closest UPS store that I would be out of town. So instead of sending it to the UPS store they are sending it to my house. Crappy. They blamed it on the manufacturers. Well I Called TERAFLEX and told them the problem. I have felt with a lot of companies and have some troubles in the past. I don't order cheap parts and usually the minimum is about $500.00 per order. I have 2 other project Jeeps that I am about to start and will spend over 10k on those as well, but I will never use Vivid Racing for the parts no matter if the price is a couple hundred cheaper.
Call it pour money management or what ever you want but at least I will deal with a company that puts their customers first and pride second.
GOOD LUCK!
In no hurry to let you know they are backorder on almost everything after you pay money. Took 6 weeks to return my money.
I just want an ETA on the item I ordered. My item has not arrived and I have not been provided with any timeframe of delivery.
Delivered my item and a good pace, great customer service! I love them now, my wait wasn't long every decent timing I love it! Shop with them
Your services and especially for the excellent staff you have. Thanks for everythingwait for parcel shipment and time to arrive. God bless.
Overview
Vivid Racing has a rating of 2.1 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 2nd among Car Racing sites.
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- Gilbert, Arizona, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello.
We apologize for any delays or inconvenience with your order. We would love to continue working with you and to make this right, if you are interested in anything else we would be more than happy to take a look and issue a discount on a future order for this. Thank you for your patience.
Tiffany, 480-966-3040 ext 3