Vitacost

They claim quick international shipping. I paid extra for shipping to Colombia South America. Package went to Germany then mailed regular mail from there. Took over 6 weeks. Customer service said call back after 75 days DHL had no record of tracking number. Package was received but frustrating process.

Don't ever order canned anything from them- the cans arrive dented- badly so in y case, even though the badly dented cans were wrapped in many protective layers. So... the cans were dented BEFORE they were wrapped. When I asked them to replace two of these cans, my replacements arrived - one of the cans was badly dented. I ended up throwing out three dented unusable cans. What a waste. I'd rather pay more and bring home intact merchandise

I had ordered successfully from Vitacost in the past so didn't hesitate to order again when they had an item I wanted but couldn't find anywhere else. The order arrived promptly and all contents were intact (including a glass jar of vitamins). Then I discovered my charge card had been billed twice. I immediately filed a dispute with my credit card company so I wouldn't be charged interest on the double amount and then opened a chat with Vitacost. I was told the amounts were pre-authorization billing and actual billing. This is common practice with online retailers but usually the pre-authorization charge is reversed when the actual charge goes through at shipment time. I was told by the Vitacost rep that the pre-authorization charge should roll off in 7-10 days. It is now day 9 and still on my account. I don't find this to be a business practice with which I am comfortable. Be aware if you order from them that this is how order charges are done.

Last week I received an order from Vitacost. When My wife opened it the order must have been for someone else as nothing in the order was items we ever order. I have emailed vitacost two different times in side of a week and have heard nothing. Very frustrating. Poor customer service.

Sent wrong items (packed with care by Maria R), called customer service and they were useless. As soon as I asked to talk to a supervisor, they hung up on me. Called back and supervisor Tracy told me that it would now be 7-10 business days to reship my items due to a "Bin search" that is Vitacost policy! Since when did their mistake become the customer's problem?

Well, they save you a couple dollars, you have to wait a long time to get your goods. They promised three days and it's typically three times that length or longer to get a delivery. Their customer service is really slow to respond and hold times. Are hours if you try to call. You have to ask if the money you save is worth the hassle. Sometimes they shipped the wrong product or make you buy a minimum no product and sneak in that fact. They have really gone downhill in the last months

Orders are held up for 1-2 weeks after placing, no response on return request, unhelpful customer service staff.

Vitacost>The worst customer service ever
The worst customer service ever! Ordered 7 large jars of zoup bone broth. Arrived on doorstep( fed ex) in soaked, smashed up carton.
Immediately called vitacost. Was told my order didn't exist on their site; Then magically appeared with a tracking # from USPS (the tracking number went to Texas. I am in Georgia.) The heavily accented woman gave me a fake tracking number! Each time I try writing to customer service: I am told" no such order exists!" I have the receipt in front of me with that exact order#.
Today spoke to another "agent" whom I could barely understand. She informed me she is caribbean
( arrogantly) I am out $53 and realize
Ceo Jeffrey J. Horowitz keeps prices down by hiring non American rude agents!
What an absolute mess!

I was given a 20% discount to return as a customer so placed an order for $230 worth of goods. I received no notification of any delay and placed another order of 3 items that came within the 4-5 day window. I called 2 days ago and the customer service rep stated it would be shipped later that day. I checked today and still no notification and nothing has shipped after 11 days!
I called and cancelled my order and will be buying items needed from the store and not ordering from them anymore.

I ordered just some real expensive vitamins at the beginning of July. Today again contacted vitacost for the 2nd time. Shipment still in process and they told me international shipping terms will take 70 days according to their policy? This is totally crazy. I ordered more times before but always fast delivery before the covid-19 pandemic! Never ever again for me! Ordered more vitamins a Iherb and other stores later this month and got them all within a week after ordering.

Vitacost's prices are good. However, there is no customer service - it doesn't exist. I'm a long-time customer with a PayPal account. Today, for no apparent reason, my order wouldn't go through PayPal. After multiple attempts and checking the PayPal site - with no issues at all, I called the Order phone number. The first woman who answered hung up after about 5 seconds. On the second call, the 2nd woman hung up after I gave her ALL of the information of 6 products, AND my address, and before giving her the payment info, she hung up. So, one star is for good prices, the other star is not at all deserved.

I purchased a 4oz bottle of Vitacost Stevia extract drops last year from their website. I opened the bottle several months ago and the product looked fine. Now the liquid is cloudy and when I contacted Vitacost about the issue I was told there is a 60 day window to request refund or replacement after purchase. The product has an expiration date of 04/26. I didn't open the bottle until well past the 60 days and even though the product is defective, received no resolution.
The product is inexpensive and clearly something has gone wrong. Any level of positive customer service support should have been able to rectify the situation in some way to my satisfaction. This company has been my "go to" supplement supplier for many years. I will never purchase from them again.

Beware of ordering canned food items! I ordered 26 cans of Eden organic beans. Nine or about one-third of the cans had a large dent across the seams which compromises food safety. Three more with small dents, but not affecting the top, bottom or side seams, So, I called asking for nine replacements, which Vitacost sent. Of course, three of the replacements were also badly dented on seams, Goodness! Either they don't know how to handle/pack their products or their delivery service is careless with packages. Just decided to forego the bad cans and not go through this again. Won't order from them again.

It took nearly two weeks to receive my order. The shipping slip showed all six items "in box" however, one (i. E., Vit D3) was missing. I called and was told that if I wanted to receive the missing product, I would have to purchase it again at the same price paid and Vitacost would subsequently credit my card.
Shipping delays are understandable these days however, this absurd policy is not,
I simply opted to receive credit for the missing item. You're slipping, Vitacost.

Vitacost is very, very bad on customer service. Ordered several jars of honey. Two came broken and leaked over entire order. Spent an hour cleaning up the mess and another hour trying to reach customer service. They offered me a small refund on an $80 order for their bad packing job. Never buying from this poorly run company again.

Vitacost sent me an email with a 12 percent discount code. I logged in to the website, placed an order and entered the code. It didn't work. Tried multiple times with no success.

I have been shopping at Vitacost for more than 15 years and, until the last 2-3 years, would have given them 5 stars. There have been increasingly frustrating order deliveries (nothing to do with supply/demand). Deliveries are delivered to wrong addresses, left at the back of my apartment on parking lot/driveway in weather and easily stolen if someone was inclined. This is in spite of a large sign asking that deliveries be left at front door. Most of the Vitacost deliveries in my area are by OnTrac. FedEx and Amazon have never done this and I am a frequent online shopper. In addition, with more frequency, is leaving my Unit # off of the label (contributing to the delivery issues). I have chatted, called, emailed multiple times with Vitacost Customer Service. They are happy to send the order again or refund but I have been unable to get them to address the core issues. An example would be letting them know the Unit # was not on the label. They say they see it in their system so don't believe it is not there. At one point I took a picture of the label sans Unit # but they did not want to see it. My latest order (placed on 3/1/22) was within 20 miles of my home and sat there for 7 days then sent back to Vitacost. When I talked with a supervisor, there was no apology, no explanation, just offer of resending order in another 4-5 business days. The most frustrating is their unwillingness to address the basic reason for the delivery issues. I am now researching alternative sites to order from. I may not be their highest spending customer but I average $150 - $200 per month.

Stopped buying from this company over a year ago due to poor customer service help with orders. Thought I would try them again since I was sent a coupn. I regret doing so as the one item I needed never shipped and was cancelled from their company without telling me so. The other itmes were only fillers to get free shipping and 2 items were the incorecct ones a=while the other one arrived leaking BOTH times(with replacement). They never adressed mycomplaint of the cancelled item, didnt make right the incorrect itemes sent and still don know hwat to do with the leaking tea tree bottles. Not a happy costumer.

2 days after being informed second order was not shipped and no reason why, cannot get answers by phone or email. First order of exactly same supplement a few months previously was fine.

I've been doing business with Vitacost for many years. I gave them a LOT of business. But if in a rare instance you finally need to return something or receive a credit because of something that's not your fault? They turn the other way. VERY poor business ethics. After all of the money I spent on Vitacost in all of these years, I received a bad product and they pretty much say, 'screw you'. Another time about 10 years ago, I received a unsealed product and they finally did issue a replacement, but they indicated it was a one-time courtesy gesture. ONE TIME COURTESY? It was NOT my fault! Normally courtesy gestures are given when the customer makes a mistake. Terrible.

Joint Health pills@ Vitacost $90/100 pills, compared to Sams Club $20/100 pills
Calcium-Magnesium-D3@ Vitacost $4.72/100 pills, compared to Sams Club $1.50/100 pills
IRON@ Vitacost = $4.25/100, compared to Sams=$2.51/100
Glucosamine Chondroitin@ Vitacost = $13/100, compared to Sams = $8/100

This site is a total scam. Stay away from it!

On their site, they claim "Order by 1 p.m. & receive your order in 3 days!*". However, I placed my order, and they still have not shipped out after 48 hours, even though I paid for upgraded shipping!

Their "online chat" is broken and does not allow you to enter text on Safari or Chrome. The customer service line has such a long wait. I would never use them again.

I just don't understand why Vitacost doesn't address their packaging problems. Recently I was mailed 11 glass jars and there was no padding on the bottom of the box so many of them were broken. We receive crushed boxes of crackers pulverized even though the boxes look fine. I have been on eBay for 20/20 years and have had one glass item broken and all that time. I guess I'm just going to have to stop ordering from Vitacost. I don't have problems with Amazon, Lucky Vitamin, and Walmart. I am sure I am not the only one who receives items broken or crushed? Now of corse the items on reorder are not available or I've filed too many complaints so they just refund my account. It's a shame because I have been buying from them for years (even before they were purchased by Kroger).